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~subject:"Complaint management"
~subject:"Retail trade"
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Search: subject:"Customer satisfaction"
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Subject
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Complaint management
Retail trade
Customer satisfaction
15,400
Kundenzufriedenheit
13,743
Service quality
6,400
Dienstleistungsqualität
6,211
Consumer behaviour
5,656
Relationship marketing
5,514
Konsumentenverhalten
5,493
Beziehungsmarketing
5,470
customer satisfaction
1,285
Satisfaction
1,103
Customer service
1,052
Job satisfaction
1,020
Arbeitszufriedenheit
1,019
Online retailing
1,009
Online-Handel
1,009
Kundenservice
995
Qualitätsmanagement
920
Quality management
896
Holiday behaviour
871
Urlaubsverhalten
871
Electronic Commerce
815
E-commerce
798
Emotion
797
Beschwerdemanagement
775
Confidence
711
Vertrauen
711
Einzelhandel
677
Tourism
676
Brand image
672
Markenimage
665
Verbraucherzufriedenheit
661
Brand management
655
Tourismus
654
Hotel industry
649
Markenführung
646
Hotellerie
645
satisfaction
628
service quality
628
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All
Undetermined
731
Free
182
Type of publication
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Article
1,268
Book / Working Paper
166
Journal
2
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All
Article in journal
1,208
Aufsatz in Zeitschrift
1,208
Aufsatz im Buch
47
Book section
47
Hochschulschrift
31
Graue Literatur
25
Non-commercial literature
25
Thesis
19
Arbeitspapier
15
Working Paper
15
Conference paper
11
Konferenzbeitrag
11
research-article
10
Collection of articles of several authors
8
Sammelwerk
8
Case study
6
Fallstudie
6
Konferenzschrift
6
Aufsatzsammlung
3
Bibliografie enthalten
3
Bibliography included
3
Lehrbuch
3
Textbook
3
Collection of articles written by one author
2
Conference proceedings
2
Sammlung
2
non-article
2
Guidebook
1
Ratgeber
1
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1
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1
viewpoint
1
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1
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English
1,364
German
73
Author
All
Roschk, Holger
14
Mattila, Anna S.
13
Grégoire, Yany
12
Gelbrich, Katja
11
Gil Saura, Irene
11
Van Vaerenbergh, Yves
9
Jang, Soocheong
8
Vázquez Casielles, Rodolfo
8
Chebat, Jean-Charles
7
Evanschitzky, Heiner
7
Guchait, Priyanko
7
Sparks, Beverley
7
Stauss, Bernd
7
Balaji, M. S.
6
Seidel, Wolfgang
6
Day, Ralph L.
5
Grewal, Dhruv
5
Harun, Ahasan
5
Larivière, Bart
5
MacQuilken, Lisa
5
Mortimer, Gary
5
Prybutok, Victor R.
5
Roggeveen, Anne L.
5
Ruiz-Molina, María-Eugenia
5
Shin, Hyunju
5
Sreejesh, S.
5
Tripp, Thomas M.
5
Tronvoll, Bård
5
Voorhees, Clay M.
5
Weber, Karin
5
Baker, Melissa A.
4
Beatty, Sharon E.
4
Bolton, Ruth N.
4
Borges, Adilson
4
Cai, Ruiying
4
Casidy, Riza
4
Coughlan, Joseph
4
Edvardsson, Bo
4
Gruber, Thorsten
4
Gäthke, Jana
4
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Institution
All
RWTH Aachen
2
A. C. Nielsen Company <Schaumburg, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Fachkongress "Progress in Tourism Research" <3, 2002, Berlin>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Springer Fachmedien Wiesbaden
1
Technische Universität Braunschweig
1
Technische Universität Dresden
1
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Published in...
All
Journal of retailing and consumer services
115
Journal of business research : JBR
63
The journal of services marketing
39
International journal of hospitality management
34
Service business
26
Journal of hospitality marketing & management
21
Journal of retailing
21
The service industries journal
21
Journal of service research : JSR
19
The international review of retail, distribution and consumer research
19
Journal of service management
18
Psychology & marketing
17
International journal of retail & distribution management
16
International journal of retail and distribution management
15
Journal of strategic marketing
15
International journal of contemporary hospitality management
14
Journal of the Academy of Marketing Science
14
Cogent business & management
13
European journal of marketing : EJM
12
Marketing letters : a journal of research in marketing
12
International journal of electronic marketing and retailing : IJEMR
11
Journal of service theory and practice
11
International journal of quality and service sciences
10
Managing service quality : MSQ ; an international journal
10
Marketing intelligence & planning
10
Services marketing quarterly
10
Journal of marketing management : MM
9
Journal of air transport management
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Journal of service research
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Asia Pacific journal of marketing and logistics
7
Australasian marketing journal
7
Business horizons
7
Ilmenauer Schriften zur Betriebswirtschaftslehre
7
International journal of Indian culture and business management
7
Journal of service theory and practice : JSTP
7
Journal of travel and tourism marketing
7
SpringerLink / Bücher
7
International journal of business and globalisation : IJBG
6
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Source
All
ECONIS (ZBW)
1,421
Other ZBW resources
14
USB Cologne (EcoSocSci)
1
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91
Modelling services continuance intention : evidence from apps stores
Sze Ling Ng
;
Sajad Rezaei
;
Naser Valaei
;
Iranmanesh, …
- In:
Asia-Pacific journal of business administration
16
(
2024
)
2
,
pp. 256-281
Persistent link: https://www.econbiz.de/10014514411
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92
Will online shopping lead to more brand loyalty than offline shopping? : the role of uncertainty avoidance
Guo, Bingxuan
;
Wang, Dian
- In:
Journal of marketing research
61
(
2024
)
1
,
pp. 92-109
Persistent link: https://www.econbiz.de/10014584170
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93
An empirical study of the relationship between perceived value and the Net Promoter Score : application to specialized retail chains
Maubisson, Laurent
;
Mencarelli, Rémi
;
Rivière, Arnaud
- In:
International journal of market research
66
(
2024
)
2/3
,
pp. 321-344
Persistent link: https://www.econbiz.de/10014584486
Saved in:
94
Planned or unplanned? : understanding the shopping behaviors and experiences of tourists
Baek, Eunsoo
;
Park, Sangwon
- In:
Journal of vacation marketing
30
(
2024
)
3
,
pp. 392-407
Persistent link: https://www.econbiz.de/10014631979
Saved in:
95
When going above and beyond meets diversity : are service recoveries evaluated based on inference or recognition?
Ma, Emily Jintao
;
Baker, Melissa A.
;
Kim, Youngsun Sean
; …
- In:
The Cornell hospitality quarterly
65
(
2024
)
2
,
pp. 184-199
Persistent link: https://www.econbiz.de/10014634701
Saved in:
96
Navigating consumer preferences : an examination of organized retail satisfaction in a South Indian locale
Kumar, S.
;
Guru, G. Bala Deva
;
Sridharan, P.
- In:
South Asian journal of management : SAJM
31
(
2024
)
1
,
pp. 130-147
Persistent link: https://www.econbiz.de/10014634805
Saved in:
97
Feeling rewarded and entitled to be served : understanding the influence of self- versus regular checkout on customer loyalty
Nusrat, Farhana
;
Huang, Yanliu
- In:
Journal of business research : JBR
170
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014534518
Saved in:
98
Consumer patronage in omnichannel retailing and the moderating impact of culture : a MetaSEM review
Mukhopadhyay, Sandip
;
Chauhan, Sumedha
;
Mishra, Sita
- In:
Journal of strategic marketing
32
(
2024
)
3
,
pp. 374-390
Persistent link: https://www.econbiz.de/10014553261
Saved in:
99
Virtual versus human : unraveling consumer reactions to service failures through influencer types
Zhao, Taiyang
;
Ran, Yaxuan
;
Wu, Banggang
;
Wang, Valerie …
- In:
Journal of business research : JBR
178
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014555571
Saved in:
100
How to infuse mobile technologies in frontline service encounters? : an experimental analysis of customer perceptions of service competence
Röding, Tobias
;
Wagner, Gerhard
;
Steinmann, Sascha
; …
- In:
The international review of retail, distribution and …
34
(
2024
)
2
,
pp. 183-200
Persistent link: https://www.econbiz.de/10014559011
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