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~subject:"Customer integration"
~subject:"Customer service"
~type_genre:"Article in journal"
~type_genre:"Aufsatzsammlung"
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Customer integration
Customer service
Services
2,009
Dienstleistung
1,882
Dienstleistungssektor
747
Service industry
740
Innovation
446
Dienstleistungsqualität
411
Service quality
411
services
363
Relationship marketing
259
Beziehungsmarketing
258
Innovationsmanagement
246
Innovation management
237
Consumer behaviour
226
Konsumentenverhalten
226
Theorie
207
Theory
207
Service innovation
198
Customer satisfaction
196
Kundenzufriedenheit
196
Dienstleistungshandel
156
Trade in services
156
Kundenintegration
153
Betriebliche Wertschöpfung
151
Value creation
151
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149
Unternehmensdienstleistung
149
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144
Deutschland
124
Germany
120
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117
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117
Kundenservice
111
Industrie
108
Manufacturing industries
107
Dienstleistungsmarketing
106
Services marketing
106
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100
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99
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Article in journal
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236
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32
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Sammelwerk
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238
German
12
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Bruhn, Manfred
5
Edvardsson, Bo
5
Gustafsson, Anders
5
Witell, Lars
5
Stauss, Bernd
4
Chen, Ja-Shen
3
Grönroos, Christian
3
Jaakkola, Elina
3
Kristensson, Per
3
McColl-Kennedy, Janet R.
3
Rubalcaba-Bermejo, Luis
3
Sundbo, Jon
3
Vargo, Stephen L.
3
Walsh, Gianfranco
3
Wirtz, Jochen
3
Akaka, Melissa Archpru
2
Barrios, Andrés
2
Brodie, Roderick J.
2
Brown, Stephen Walter
2
Carbonell, Pilar
2
Carrubbo, Luca
2
Chase, Richard B.
2
Chiu, Weisheng
2
Choi, Laee
2
Chou, Cindy Yunhsin
2
Eilert, Meike
2
Furrer, Olivier
2
Gummerus, Johanna
2
Hadwich, Karsten
2
Handrich, Matthias
2
Heidenreich, Sven
2
Helkkula, Anu
2
Huiskonen, Janne
2
Karppinen, Henri
2
Kleinaltenkamp, Michael
2
Kowalkowski, Christian
2
Liu, Canmian
2
Lusch, Robert F.
2
López Sánchez, José Ángel
2
Makkonen, Hannu
2
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Books on Demand GmbH <Norderstedt>
1
Dortmunder Energie- und Wasserversorgung GmbH
1
Forschungsinstitut für Innovative Arbeitsgestaltung und Prävention
1
Institut für Technik der Betriebsführung
1
Institut für Technik der Betriebsführung im Handwerk
1
Published in...
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The journal of services marketing
26
Journal of service management
18
Journal of business research : JBR
13
The service industries journal
11
International journal of hospitality management
8
Journal of service research : JSR
8
Journal of retailing and consumer services
6
International journal of contemporary hospitality management
5
Journal of service theory and practice
5
International journal of innovation management
4
International journal of services and operations management
4
Journal of service research
4
Services marketing quarterly
4
European journal of marketing
3
Forum Dienstleistungsmanagement
3
International journal of quality and service sciences
3
Journal of the Academy of Marketing Science
3
Managing service quality : MSQ ; an international journal
3
Service business
3
The journal of business & industrial marketing
3
European journal of marketing : EJM
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
International journal of business innovation and research : IJBIR
2
International journal of project management : the journal of The International Project Management Association
2
International journal of sports marketing & sponsorship
2
International review on public and non-profit marketing
2
Journal of business market management : JBM
2
Journal of service theory and practice : JSTP
2
Journal of the Operational Research Society : OR
2
Production and operations management : an international journal of the Production and Operations Management Society
2
Public management review
2
The TQM journal : the international review of organizational improvement
2
Verslas : teorija ir praktika : Vilniaus Gedimino Technikos Universiteto mokslo žurnalas
2
Wissenschaft & Praxis
2
Asian business & management
1
Australasian marketing journal
1
Business horizons
1
California management review
1
Chinese management studies
1
Creativity and innovation management
1
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ECONIS (ZBW)
249
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1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
How strategic design abilities address unmet value in service engagement strategies
Bouman, Nijs
;
Simonse, Lianne
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 22-34
Persistent link: https://www.econbiz.de/10014473566
Saved in:
3
The uneven role of users in service innovation performance
Rubalcaba-Bermejo, Luis
;
Deschryvere, Matthias
- In:
Economics of innovation and new technology
32
(
2023
)
7
,
pp. 953-976
Persistent link: https://www.econbiz.de/10014333866
Saved in:
4
Triggering a patient-driven service innovation to foster the service ecosystem well-being : a case study
Megaro, Antonietta
;
Carrubbo, Luca
;
Polese, Francesco
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
5
,
pp. 1256-1274
Persistent link: https://www.econbiz.de/10014321619
Saved in:
5
To serve and protect : a typology of service robots and their role in physically safe services
Schepers, Jeroen
;
Streukens, Sandra
- In:
Journal of service management
33
(
2022
)
2
,
pp. 197-209
Persistent link: https://www.econbiz.de/10012880723
Saved in:
6
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
7
Service robots, agency and embarrassing service encounters
Pitardi, Valentina
;
Wirtz, Jochen
;
Paluch, Stefanie
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
Saved in:
8
Buffer bots : the role of virtual service agents in mitigating negative effects when service fails
Sands, Sean
;
Campbell, Colin L.
;
Plangger, Kirk
;
Pitt, …
- In:
Psychology & marketing
39
(
2022
)
11
,
pp. 2039-2054
Persistent link: https://www.econbiz.de/10013465140
Saved in:
9
Service design in healthcare : a segmentation-based approach
Engström, Jon
;
Norin, Olof
;
De Gosson de Varennes, Serge
; …
- In:
Journal of service management
33
(
2022
)
6
,
pp. 50-78
Persistent link: https://www.econbiz.de/10013537611
Saved in:
10
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
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