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~subject:"Customer satisfaction"
~subject:"Hospital"
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Customer satisfaction
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Service management
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ICServ <5., 2017, Wien>
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International Conference on Services Management <North Cyprus)>
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International journal of hospitality management
9
International journal of contemporary hospitality management
8
Krankenhausmanagement : Strategien, Konzepte, Methoden
6
International journal of services and operations management
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Führung und Management im Krankenhaus
4
Journal of service research : JSR
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Management decision : MD
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Service Value als Werttreiber : Konzepte, Messung und Steuerung
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Harvard business review : HBR
3
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
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Journal of service theory and practice : JSTP
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Springer eBook Collection
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Tourism management : research, policies, practice
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Zukunftsorientierter Wandel im Krankenhausmanagement : Outsourcing, IT-Nutzenpotenziale, Kooperationsformen, Change Management
3
Fokus Dienstleistungsmarketing
2
Global cases on hospitality industry
2
Health care management review : HCM review
2
Humanism in Business Series
2
International journal of productivity and quality management : IJPQM
2
Journal of retailing and consumer services
2
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2
Managing service quality : MSQ ; an international journal
2
SpringerLink / Bücher
2
The journal of services marketing
2
Baltic Journal of Economic Studies
1
Basler Schriften zum Marketing
1
Bayreuth reports on strategy : BaRoS
1
Bayreuther Arbeitspapiere zur Wirtschaftsinformatik
1
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CFO aktuell : Zeitschrift für Finance & Controlling
1
Case Management : Organisationsentwicklung und Change Management in Gesundheits- und Sozialunternehmen
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Das System der medizinischen Versorgung
1
Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
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ECONIS (ZBW)
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Facility management services in UK hospitals : in-house or outsourcing
Podaneva, Alena
;
Picard, Pierre M.
-
2023
Persistent link: https://www.econbiz.de/10014472577
Saved in:
2
Challenges in re-designing operations and jobs to embody AI and robotics in services : findings from a case in the hospitality industry
Mingotto, Erica
;
Montaguti, Federica
;
Tamma, Michele
- In:
Electronic markets : EM ; the international journal of …
31
(
2021
)
3
,
pp. 493-510
Persistent link: https://www.econbiz.de/10012666402
Saved in:
3
Sources staff as a factor of service innovation in the modern hotel industry : analysis of selected issues
Szostak, Daniel
- In:
European research studies
24
(
2021
)
4B
,
pp. 87-94
Persistent link: https://www.econbiz.de/10012806132
Saved in:
4
The service encounter in higher education institutions : a systematic literature review
Msosa, Steven Kayambazinthu
- In:
Baltic Journal of Economic Studies
7
(
2021
)
3
,
pp. 20-28
Persistent link: https://www.econbiz.de/10012615963
Saved in:
5
Service quality measures : systematic literature review and future research directions
Prasad, Ram Komal
;
Verma, Sanjeev
- In:
International journal of management practice : IJMP
15
(
2022
)
1
,
pp. 9-23
Persistent link: https://www.econbiz.de/10012800117
Saved in:
6
"Enjoy!" the effects of service blessings on the customer
Schindler, Robert M.
;
Sen, Sandipan S.
;
Wiles, Judy A.
- In:
Services marketing quarterly
43
(
2022
)
1
,
pp. 110-128
Persistent link: https://www.econbiz.de/10012801859
Saved in:
7
Drivers of service productivity in the hospitality industry : a customer perspective
Ha Thu Nguyen
;
Anh Thi Tu Le
;
Truong Trong Hoang
- In:
International journal of productivity and quality …
39
(
2023
)
4
,
pp. 464-489
Persistent link: https://www.econbiz.de/10014364110
Saved in:
8
The interplay between physical and social servicescape : investigating negative CCI
Furrer, Olivier
;
Landry, Mikèle
;
Baillod, Chloé
; …
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 732-745
Persistent link: https://www.econbiz.de/10014314405
Saved in:
9
Over 33 years of the hospitality research : a bibliometric review of the International Journal of Contemporary Hospitality Management
Sharma, Gagan Deep
;
Taheri, Babak
;
Gupta, Mansi
; …
- In:
International journal of contemporary hospitality management
35
(
2023
)
7
,
pp. 2564-2589
Persistent link: https://www.econbiz.de/10014314804
Saved in:
10
Service failure research in the hospitality and tourism industry : a synopsis of past, present and future dynamics from 2001 to 2020
Akarsu, Tugra Nazlil
;
Marvi, Reza
;
Foroudi, Pantea
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 186-217
Persistent link: https://www.econbiz.de/10013546041
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