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~subject:"Customer satisfaction"
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Customer satisfaction
Patienten
2,472
Patients
2,442
Krankenhaus
1,394
Hospital
1,353
Gesundheitsversorgung
1,196
Health care
1,193
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712
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682
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615
Service quality
613
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366
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305
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295
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Qualitätsmanagement
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Arzneimittel
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Pharmaceuticals
124
Quality management
120
Public health insurance
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Großbritannien
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Kazley, Abby Swanson
5
Menachemi, Nir
5
Das, Jishnu
4
Sohnesen, Thomas Pave
4
Verheyen, Frank
4
Belasen, Alan T.
3
Diana, Mark L.
3
Ford, Eric W.
3
Fredendall, Lawrence D.
3
Musunuru, Kamakshaiah
3
Nagase, Keisuke
3
Otani, Koichiro
3
Qin, Hong
3
Rajendran, Chandrasekharan
3
Russell, Roberta S.
3
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2
Akbolat, Mahmut
2
Alrawadieh, Zaid
2
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2
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2
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2
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2
Bathula, Hanoku
2
Bentum-Micah, Geoffrey
2
Bestmann, Beate
2
Bondzie-Micah, Victor
2
Boslaugh, Sarah
2
Chahal, Hardeep
2
Chen, Xi
2
Choi, Yunsik
2
Cudney, Elizabeth A.
2
Di Pietro, Laura
2
Ferrand, Yann B.
2
Flohr Nielsen, Jørn
2
Gabay, Gillie
2
Gallan, Andrew S.
2
Georgiadou, Vasiliki A.
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Guglielmetti Mugion, Roberta
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Hessenkamp, Vanessa
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1
Verlag Dr. Kovač
1
Wissenschaftliches Institut für Nutzen und Effizienz im Gesundheitswesen
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Health care management review : HCM review
15
Health marketing quarterly
15
Quality management journal : QMJ
9
Journal of health organization and management
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
International journal of pharmaceutical and healthcare marketing
6
International journal of productivity and quality management : IJPQM
6
International journal of quality & reliability management
6
International journal of pharmaceutical and healthcare marketing : IJPHM
5
International journal of quality and service sciences
5
WINEG Wissen
5
Journal of business research : JBR
4
The TQM journal : the international review of organizational improvement
4
Total quality management & business excellence
4
Benchmarking : an international journal ; BIJ
3
Cogent business & management
3
International journal of hospitality management
3
International journal of services and operations management : IJSOM
3
Journal of industrial engineering and management : JIEM
3
Accounting and taxation review : A&TR
2
International journal of consumer studies
2
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
2
International journal of production economics
2
International journal of production research
2
International journal of services and operations management
2
International journal of services, economics and management
2
International review on public and non-profit marketing
2
Journal of hospital marketing & public relations
2
Journal of operations management
2
Journal of retailing and consumer services
2
Journal of travel and tourism marketing
2
Omega : the international journal of management science
2
Qualitative Marktforschung : Konzepte - Methoden - Analysen
2
Services marketing quarterly
2
Socio-economic planning sciences : the international journal of public sector decision-making
2
Technological forecasting & social change : an international journal
2
Wismarer Schriften zu Management und Recht
2
1st Undergraduate Research Symposium 2017, Faculty of Management Studies, Rajarata University of Sri Lanka
1
ACHE management series
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AICEI proceedings
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ECONIS (ZBW)
305
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61
The influence of soft and hard TQM on quality performance and patient satisfaction in health care : investigating direct and indirect effects
Alkhaldi, Rasha Zuhair
;
Abdallah, Ayman Bahjat
- In:
Journal of health organization and management
36
(
2022
)
3
,
pp. 368-387
Persistent link: https://www.econbiz.de/10013367359
Saved in:
62
Intellectual capital for recovering patient centrality and ensuring patient satisfaction in healthcare sector
Fiano, Fabio
;
Sorrentino, Marco
;
Caputo, Francesco
; …
- In:
Journal of intellectual capital
23
(
2022
)
3
,
pp. 461-478
Persistent link: https://www.econbiz.de/10013369379
Saved in:
63
What determines patient loyalty in health services? : an analysis to assist service quality management
Oliveira, Lucas Ambrósio Bezerra de
;
Albuquerque, …
- In:
Total quality management & business excellence
33
(
2022
)
12
,
pp. 1403-1421
Persistent link: https://www.econbiz.de/10013352681
Saved in:
64
Factors associated with patient trust in their clinicians : results from the Healthy Work Place study
Khullar, Dhruv
;
Prasad, Kriti
;
Neprash, Hannah
;
Poplau, Sara
- In:
Health care management review : HCM review
47
(
2022
)
4
,
pp. 289-296
Persistent link: https://www.econbiz.de/10013411895
Saved in:
65
Improving patient satisfaction and outpatient diagnostic center efficiency using novel online real-time scheduling
Jain, Varun
;
Mohan, Usha
;
Zacharia, Zach
;
Sanders, Nada R.
- In:
Operations research for health care
32
(
2022
),
pp. 1-17
Persistent link: https://www.econbiz.de/10013536027
Saved in:
66
Patient engagement behaviors in hospitals : the role of word of mouth and patient helping behaviors
Fattahi, Majid
;
Farzin, Milad
;
Sadeghi, Marzie
; …
- In:
International journal of pharmaceutical and healthcare …
16
(
2022
)
4
,
pp. 606-623
Persistent link: https://www.econbiz.de/10014336855
Saved in:
67
A meta-analysis of the determinants of patient satisfaction and loyalty
Olesen, Karin
;
Bathula, Hanoku
- In:
Health marketing quarterly
39
(
2022
)
2
,
pp. 191-210
Persistent link: https://www.econbiz.de/10013357112
Saved in:
68
Assessing service quality and the perceptual difference between employees and patients of public hospitals in a developing country
Fiakpa, Ernest Afene
;
Nguyen, Thu-Huong
;
Armstrong, Anona
- In:
International journal of quality and service sciences
14
(
2022
)
3
,
pp. 402-420
Persistent link: https://www.econbiz.de/10013361610
Saved in:
69
How service design can improve the patient experience
Rego, Sofia
;
Pereira, Leandro
;
Dias, Álvaro Lopes
; …
- In:
International journal of services, economics and management
13
(
2022
)
4
,
pp. 410-449
Persistent link: https://www.econbiz.de/10013552729
Saved in:
70
Assessing patient satisfaction with emergency department care delivery using a patient experience framework
Ferrand, Yann B.
;
Fredendall, Lawrence D.
;
Siemens, …
- In:
Quality management journal : QMJ
29
(
2022
)
3
,
pp. 160-182
Persistent link: https://www.econbiz.de/10013410705
Saved in:
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