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~subject:"Customer satisfaction"
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Customer satisfaction
Service marketing
68
Dienstleistungsmarketing
58
Services marketing
56
service marketing
55
Dienstleistungsqualität
46
Service quality
46
Beziehungsmarketing
37
Consumer behaviour
37
Relationship marketing
37
Konsumentenverhalten
36
Kundenzufriedenheit
33
Dienstleistungssektor
23
Service industry
23
Marketing management
18
Marketingmanagement
18
Services
10
Dienstleistung
9
Marketing
9
Service Marketing
8
Service management
8
USA
8
United States
8
Brand management
7
Customer service
7
Financial services
7
Kundenservice
7
Lieferantenmanagement
7
Markenführung
7
Supplier relationship management
7
Dienstleistungsmanagement
6
Finanzdienstleistung
6
Gesundheitsversorgung
6
Health care
6
Vertrauen
6
Betriebliche Wertschöpfung
5
Emotion
5
Gastronomie
5
Marketing theory
5
Marketingtheorie
5
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33
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33
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English
33
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Khan, Kalim
2
Panwar, Tapish
2
Aali, Samad
1
Ahn, Jinwoo
1
Al Mahmud, Abdullah
1
Ashrafpour, Negar
1
Awan, Maheen Iqbal
1
Basso, Kenny
1
Batra, Dharminder Kumar
1
Brady, Michael K.
1
Byon, Kevin K.
1
Chatzi, Sofia
1
Do, Kyu-Hwan
1
Dortyol, Ibrahim Taylan
1
Esmaeilikia, Mahsa
1
Gabay, Gillie
1
Gera, Rajat
1
Gill, Shahbaz Shabbir
1
Groth, Markus
1
Hartoyo
1
Hopkins, Lucas M.
1
Huang, Minxue
1
Jančíková, Eva
1
Kazemi, Ali
1
Khan Md. Raziuddin Taufique
1
Khwaja, Ahmed
1
Kim, Kyungyeol
1
Kim, Seong Jin
1
Kissa, Dimitra
1
Kitapci, Olgun
1
Kraus, Sascha
1
Kubota, Yukihiro
1
Lundahl, Nicolaus
1
Manzoor, Shamima Raihan
1
Maulana, Agus
1
McColl, Rod
1
Messner, Wolfgang
1
Mittal, Sanjiv
1
Moore, Dahlia
1
Namin, Aidin
1
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Services marketing quarterly
3
Journal of retailing and consumer services
2
The journal of services marketing
2
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
1
European journal of marketing
1
Health marketing quarterly
1
International journal of business & management : IJoBM
1
International journal of business innovation and research
1
International journal of contemporary hospitality management
1
International journal of hospitality management
1
International journal of internet marketing and advertising : IJIMA
1
International journal of management & enterprise development : IJMED
1
International journal of management practice : IJMP
1
International journal of services and operations management : IJSOM
1
Journal of Islamic marketing
1
Journal of Tourism, Heritage & Services Marketing : JTHSM
1
Journal of air transport management
1
Journal of business research : JBR
1
Journal of business strategy
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of international trade & commerce
1
Journal of service management
1
Journal of service research : JSR
1
Management : journal of contemporary management issues
1
Metamorphosis : a journal of management research
1
Quantitative marketing and economics : QME
1
Review of managerial science
1
Sport management review
1
The international journal of bank marketing : IJBM
1
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ECONIS (ZBW)
33
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1
Quantifying the link between employee engagement, and customer satisfaction and retention in the car rental industry
Khwaja, Ahmed
;
Yang, Nathan
- In:
Quantitative marketing and economics : QME
20
(
2022
)
3
,
pp. 275-292
Persistent link: https://www.econbiz.de/10013457355
Saved in:
2
Personal traits
service
marketing
mix and corporate image influence the customer satisfaction of Shabu Restaurants in Thailand
Pichyada Pheunpha
- In:
International journal of business & management : IJoBM
10
(
2022
)
2
,
pp. 55-66
Persistent link: https://www.econbiz.de/10013499085
Saved in:
3
Analyzing service failures when shopping for supplements online among college students
Uitz, Thomas O.
;
Jančíková, Eva
- In:
Management : journal of contemporary management issues
27
(
2022
)
1
,
pp. 17-30
Persistent link: https://www.econbiz.de/10013502509
Saved in:
4
Redefining a value co-creation behaviour model for student satisfaction in HEIs
Manzoor, Shamima Raihan
;
Al Mahmud, Abdullah
- In:
International journal of services and operations …
45
(
2023
)
3
,
pp. 293-313
Persistent link: https://www.econbiz.de/10014364407
Saved in:
5
The impact of emotional labor strategy order effects on customer satisfaction within service episodes
Groth, Markus
;
Esmaeilikia, Mahsa
- In:
European journal of marketing
57
(
2023
)
12
,
pp. 3041-3071
Persistent link: https://www.econbiz.de/10014448606
Saved in:
6
Investigating primary school quality using teachers' self-efficacy and satisfaction
Skapinaki, Athina
;
Salamoura, Maria
- In:
Journal of Tourism, Heritage & Services Marketing : JTHSM
6
(
2020
)
1
,
pp. 17-24
Persistent link: https://www.econbiz.de/10012159063
Saved in:
7
Service quality measures : systematic literature review and future research directions
Prasad, Ram Komal
;
Verma, Sanjeev
- In:
International journal of management practice : IJMP
15
(
2022
)
1
,
pp. 9-23
Persistent link: https://www.econbiz.de/10012800117
Saved in:
8
Service inclusion for tourists with disabilities : scale development and validation
Awan, Maheen Iqbal
;
Shamim, Amjad
;
Saleem, Muhammad Shoaib
- In:
The journal of services marketing
36
(
2022
)
7
,
pp. 977-990
Persistent link: https://www.econbiz.de/10013407632
Saved in:
9
Service experience gamified : a study on convergence of gamification and contemporary service experience
Panwar, Tapish
;
Khan, Kalim
- In:
International journal of internet marketing and …
17
(
2022
)
3/4
,
pp. 415-436
Persistent link: https://www.econbiz.de/10014318236
Saved in:
10
Role of trust in influencing service recommendation from customers for beauty service industry
Panwar, Tapish
;
Khan, Kalim
- In:
Metamorphosis : a journal of management research
21
(
2022
)
1
,
pp. 19-30
Persistent link: https://www.econbiz.de/10013384394
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