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~subject:"Customer service"
~subject:"Purchase decision"
~subject:"Theory"
~type_genre:"Aufsatz in Zeitschrift"
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ECONIS (ZBW)
11
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1
Monopoly pricing, optimal randomization, and resale
Loertscher, Simon
;
Muir, Ellen V.
- In:
Journal of political economy
130
(
2022
)
3
,
pp. 566-635
Persistent link: https://www.econbiz.de/10012876177
Saved in:
2
Bargaining under the illusion of transparency
Madarász, Kristóf
- In:
American economic review
111
(
2021
)
11
,
pp. 3500-3539
Persistent link: https://www.econbiz.de/10012656020
Saved in:
3
The Austrian view and value co-creation process in solution-oriented firms : a seven stage, "solution prototyping" framework
Plouffe, Christopher R.
;
Nagel, Duane
;
Bonney, Leff
; …
- In:
Journal of marketing theory and practice : JMTP
28
(
2020
)
1
,
pp. 79-97
Persistent link: https://www.econbiz.de/10012181637
Saved in:
4
Clear signals or ambiguity? : how long-buyers and short-sellers react differently to competitive actions
Hughes-Morgan, Margaret
;
Ferrier, Walter J.
;
Morgan, Fred W.
- In:
Journal of managerial issues : JMI
30
(
2018
)
1
,
pp. 63-81
Persistent link: https://www.econbiz.de/10011820200
Saved in:
5
Toward understanding persuasion expressions : the activation of attitudes
Whittler, Tommy E.
;
Manolis, Chris
- In:
Psychology & marketing
32
(
2015
)
8
,
pp. 874-890
Persistent link: https://www.econbiz.de/10011307816
Saved in:
6
The fourth P: advertising and personal selling
Jacoby, Jacob
;
Solomon, Michael R.
;
Mick, David Glen
-
2015
Persistent link: https://www.econbiz.de/10011444692
Saved in:
7
It takes just 120 seconds : predicting satisfaction in technical support calls
Hall, Judith A.
;
Verghis, Phil
;
Stockton, William
;
Goh, …
- In:
Psychology & marketing
31
(
2014
)
7
,
pp. 500-508
Persistent link: https://www.econbiz.de/10010382588
Saved in:
8
Service employees and customer phone rage : an empirical analysis
Harris, Lloyd C.
- In:
European journal of marketing : EJM
47
(
2013
)
3/4
,
pp. 463-484
Persistent link: https://www.econbiz.de/10009733023
Saved in:
9
Erzeugt nicht-diagnostische Information einen Reihenfolge-Effekt im Fall der attributweisen Informationspräsentation?
Gierl, Heribert
;
Stiegelmayr, Karin
- In:
Die Unternehmung : Swiss journal of business research …
66
(
2012
)
2
,
pp. 127-152
Persistent link: https://www.econbiz.de/10009551632
Saved in:
10
Linking customer interaction and innovation : the mediating role of new organizational practices
Foss, Nicolai J.
;
Laursen, Keld
;
Pedersen, Torben
- In:
Organization science : a journal of the Institute for …
22
(
2011
)
4
,
pp. 980-999
Persistent link: https://www.econbiz.de/10009272320
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