//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Dienstleistung"
~subject:"Dienstleistungssektor"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Kundenservice"
Narrow search
Delete all filters
| 2 applied filters
Year of publication
From:
To:
Subject
All
Dienstleistung
Dienstleistungssektor
Kundenservice
3,006
Customer service
2,991
Beziehungsmarketing
1,118
Relationship marketing
1,117
Dienstleistungsqualität
1,097
Service quality
1,097
Kundenzufriedenheit
965
Customer satisfaction
964
Consumer behaviour
739
Konsumentenverhalten
739
Deutschland
384
Germany
378
Beschwerdemanagement
342
Complaint management
341
Theorie
293
Theory
292
Kundendienst
267
Service industry
256
USA
194
United States
184
Emotion
182
Electronic Commerce
144
Einzelhandel
138
Retail trade
135
Services
131
Bundling strategy
130
Leistungsbündel
130
E-commerce
125
Online retailing
125
Online-Handel
125
Arbeitsverhalten
118
Work behaviour
117
Salespeople
116
Verkaufspersonal
116
Qualitätsmanagement
112
Lieferantenmanagement
101
Quality management
101
Supplier relationship management
101
more ...
less ...
Online availability
All
Undetermined
151
Free
34
Type of publication
All
Article
256
Book / Working Paper
120
Journal
2
Type of publication (narrower categories)
All
Article in journal
230
Aufsatz in Zeitschrift
230
Aufsatz im Buch
25
Book section
25
Hochschulschrift
25
Graue Literatur
19
Non-commercial literature
19
Thesis
19
Collection of articles of several authors
17
Sammelwerk
17
Aufsatzsammlung
11
Bibliografie enthalten
9
Bibliography included
9
Konferenzschrift
7
Arbeitspapier
5
Case study
5
Conference proceedings
5
Fallstudie
5
Working Paper
5
Collection of articles written by one author
2
Forschungsbericht
2
Lehrbuch
2
Market information
2
Marktinformation
2
Sammlung
2
Statistik
2
Company information
1
Dissertation u.a. Prüfungsschriften
1
Festschrift
1
Firmeninformation
1
Glossar enthalten
1
Glossary included
1
Guidebook
1
Ratgeber
1
Systematic review
1
Textbook
1
Umfrage
1
Übersichtsarbeit
1
more ...
less ...
Language
All
English
293
German
81
Undetermined
4
French
1
Author
All
Wirtz, Jochen
5
Gouthier, Matthias H. J.
4
Gustafsson, Anders
4
Sirianni, Nancy J.
4
Stauss, Bernd
4
Subramony, Mahesh
4
Barnes, Donald C.
3
Bitner, Mary Jo
3
Bowen, David E.
3
Brady, Michael K.
3
Bruhn, Manfred
3
Chase, Richard B.
3
Edvardsson, Bo
3
Georgiev, Marin
3
Gouthier, Matthias
3
Klostermann, Tanja
3
Laakmann, Kai
3
McColl-Kennedy, Janet R.
3
Paluch, Stefanie
3
Schlatter, Cornelia
3
Terziev, Venelin
3
Zeithaml, Valarie A.
3
Abney, Alexandra K.
2
Asante, Daniel
2
Asante, Eric Adom
2
Banabakova, V.
2
Berman, Oded
2
Berry, Leonard L.
2
Berthon, Pierre R.
2
Brengman, Malaika
2
Bullinger, Hans-Jörg
2
Christ-Brendemühl, Sonja
2
Coenen, Christian
2
Collier, Joel E.
2
Dasu, Sriram
2
Eilert, Meike
2
Enquist, Bo
2
Fazal-e-Hasan, Syed
2
Fisk, Raymond P.
2
Frei, Frances X.
2
more ...
less ...
Institution
All
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Institut für Technik der Betriebsführung
3
Kundendienstverband Deutschland
2
National Consumer Council
2
Nomos Verlagsgesellschaft
2
Autohaus Buch und Formular
1
Books on Demand GmbH <Norderstedt>
1
Dortmunder Energie- und Wasserversorgung GmbH
1
Duncker & Humblot
1
Forschungsinstitut für Innovative Arbeitsgestaltung und Prävention
1
Forschungsinstitut für Rationalisierung e.V. an der RWTH Aachen
1
Friedrich-Schiller-Universität Jena
1
Fördergesellschaft Marketing an der Universität Augsburg
1
Handwerkskammer Berlin
1
Institut für Technik der Betriebsführung im Handwerk
1
Kuratorium der Deutschen Wirtschaft für Berufsbildung
1
Springer Fachmedien München GmbH
1
Symposium Oeconomicum <11, 1998, Münster (Westf)>
1
Tagung der Kaufmännischen Ausbildungsleiter <1998, Leipzig>
1
Öko-Institut
1
more ...
less ...
Published in...
All
The journal of services marketing
26
Journal of retailing and consumer services
13
Journal of service management
12
Journal of business research : JBR
11
International journal of hospitality management
10
Journal of service research
10
The service industries journal
9
Journal of service research : JSR
7
SpringerLink / Bücher
5
International journal of contemporary hospitality management
4
Journal of service theory and practice
3
Journal of the Academy of Marketing Science
3
Psychology & marketing
3
Reihe Dienstleistungsmanagement, Dienstleistungsmarketing
3
Australasian marketing journal
2
Business horizons
2
Business process management journal
2
California management review
2
Cogent business & management
2
European journal of marketing
2
European journal of marketing : EJM
2
Gabler Edition Wissenschaft
2
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
2
International journal of innovation management
2
International journal of quality and service sciences
2
International journal of services and operations management
2
International journal of services and standards
2
International journal of services, economics and management
2
Journal of air transport management
2
Journal of service theory and practice : JSTP
2
Management science : journal of the Institute for Operations Research and the Management Sciences
2
Managing service quality : MSQ ; an international journal
2
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
2
Operations management : a strategic approach
2
Operations research
2
Production and operations management : an international journal of the Production and Operations Management Society
2
Schriften zu Marketing und Management
2
Schriften zur Handelsforschung
2
Schriftenreihe Schwerpunkt Marketing / Arbeitspapier
2
Services marketing quarterly
2
more ...
less ...
Source
All
ECONIS (ZBW)
364
USB Cologne (EcoSocSci)
13
EconStor
1
Showing
81
-
90
of
378
Sort
Relevance
Date (newest first)
Date (oldest first)
81
Effect of customer involvement on co-creation of services : a moderated mediation model
Cheung, Fung Yi Millissa
;
To, Wai Ming
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-6
Persistent link: https://www.econbiz.de/10012665827
Saved in:
82
From stopping to shopping : an observational study comparing a humanoid service robot with a tablet service kiosk to attract and convert shoppers
Brengman, Malaika
;
Gauquier, Laurens de
;
Willems, Kim
; …
- In:
Journal of business research : JBR
134
(
2021
),
pp. 263-274
Persistent link: https://www.econbiz.de/10012643754
Saved in:
83
Replaced by a robot : service implications in the age of the machine
McLeay, Fraser
;
Osburg, Victoria Sophie
;
Yoganathan, Vignesh
- In:
Journal of service research
24
(
2021
)
1
,
pp. 104-121
Persistent link: https://www.econbiz.de/10012426765
Saved in:
84
Examining the consequences of customer-oriented deviance in retail
Mortimer, Gary
;
Fazal-e-Hasan, Syed
;
Strebel, Judi
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012431571
Saved in:
85
To err is human : tolerate humans instead of machines in service failure
Chen, Nuoya
;
Mohanty, Smaraki
;
Jiao, Jinfeng
;
Fan, Xiucheng
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012433727
Saved in:
86
The customer may not always be right : customer compatibility and service performance
Buell, Ryan W.
;
Campbell, Dennis W.
;
Frei, Frances X.
- In:
Management science : journal of the Institute for …
67
(
2021
)
3
,
pp. 1468-1488
Persistent link: https://www.econbiz.de/10012505994
Saved in:
87
Service design for a holistic customer experience : a process framework
Bellos, Ioannis
- In:
Management science : journal of the Institute for …
67
(
2021
)
3
,
pp. 1718-1736
Persistent link: https://www.econbiz.de/10012506026
Saved in:
88
Four decades of frontline service employee research : an integrative bibliometric review
Subramony, Mahesh
;
Groth, Markus
;
Hu, Xinyu
;
Wu, Yu
- In:
Journal of service research
24
(
2021
)
2
,
pp. 230-248
Persistent link: https://www.econbiz.de/10012522538
Saved in:
89
Bringing service interactions into focus : prevention- versus promotion-focused customers' sensitivity to employee display authenticity
Lechner, Andreas
;
Mathmann, Frank
- In:
Journal of service research
24
(
2021
)
2
,
pp. 284-300
Persistent link: https://www.econbiz.de/10012522541
Saved in:
90
How should I respond to a complaining customer? : a model of Cognitive-Emotive-Behavioral from the perspective of restaurant service employees
Poh Theng Loo
;
Khoo-Lattimore, Catheryn
;
Huey Chern Boo
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547701
Saved in:
First
Prev
5
6
7
8
9
10
11
12
13
14
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->