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~subject:"Dienstleistungsmarketing"
~subject:"Service quality"
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Dienstleistungsmarketing
Service quality
Consumer behaviour
139
Relationship marketing
112
Beziehungsmarketing
107
Customer satisfaction
107
Konsumentenverhalten
103
Dienstleistungsqualität
95
Services
82
Kundenzufriedenheit
69
Dienstleistungssektor
59
Service industry
59
Dienstleistung
58
Innovation
52
Customer integration
50
Kundenintegration
47
Service innovation
43
Service management
39
Value creation
38
Betriebliche Wertschöpfung
36
Dienstleistungsmanagement
32
Customer service
31
Kundenservice
30
Customer experience
26
Bundling strategy
24
Leistungsbündel
24
Services marketing
24
Social Web
24
Social web
24
Value co-creation
24
Co-creation
22
Service-dominant logic
22
Manufacturing industries
21
Service experience
21
Brand management
20
Emotion
20
Customer loyalty
19
Business model
18
Business services
18
Customer value
18
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Undetermined
56
Free
5
Type of publication
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Article
107
Book / Working Paper
4
Type of publication (narrower categories)
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Article in journal
107
Aufsatz in Zeitschrift
107
Collection of articles of several authors
3
Sammelwerk
3
research-article
3
Conference proceedings
2
Konferenzschrift
2
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Language
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English
111
Author
All
Edvardsson, Bo
7
Witell, Lars
5
Fisk, Raymond P.
4
Helkkula, Anu
4
Jaakkola, Elina
4
McColl-Kennedy, Janet R.
4
Gustafsson, Anders
3
Hillebrand, Bas
3
Ponsignon, Frederic
3
Riel, Allard C. R. van
3
Semeijn, Janjaap
3
Sharma, Piyush
3
Tronvoll, Bård
3
Aarikka-Stenroos, Leena
2
Beirão, Gabriela
2
Bloemer, Johanna M.
2
Bouzaabia, Olfa
2
Brown, Stephen Walter
2
Chase, Richard B.
2
Elg, Mattias
2
Engström, Jon
2
Grönroos, Christian
2
Gummesson, Evert
2
Hall, Juliet
2
Hodgkinson, Ian R.
2
Joosten, Herm
2
Kandampully, Jay
2
Keating, Byron W.
2
Kim, Namwoon
2
Klaus, Philipp
2
Kristensson, Per
2
Leroi-Werelds, Sara
2
Lin, Jiun-sheng Chris
2
Mahr, Dominik
2
Odekerken-Schröder, Gaby
2
Paluch, Stefanie
2
Parasuraman, A.
2
Patrício, Lia
2
Smart, Andi
2
Streukens, Sandra
2
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Institution
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QUIS <11, 2009, Wolfsburg>
1
QUIS <13, 2013, Karlstad>
1
Published in...
All
Journal of service management
107
Journal of Service Management
4
Journal of Service Management: Volume 26, Issue 2
1
Source
All
ECONIS (ZBW)
108
Other ZBW resources
3
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1
Experience psychology : a proposed new subfield of service management
Chase, Richard B.
;
Dasu, Sriram
- In:
Journal of service management
25
(
2014
)
5
,
pp. 574-577
Persistent link: https://www.econbiz.de/10010426063
Saved in:
2
To serve and protect : a typology of service robots and their role in physically safe services
Schepers, Jeroen
;
Streukens, Sandra
- In:
Journal of service management
33
(
2022
)
2
,
pp. 197-209
Persistent link: https://www.econbiz.de/10012880723
Saved in:
3
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
4
Co-creation in healthcare : framing the outcomes and their determinants
Fusco, Floriana
;
Marsilio, Marta
;
Guglielmetti, Chiara
- In:
Journal of service management
34
(
2023
)
6
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014456542
Saved in:
5
Empathetic creativity for frontline employees in the age of service robots : conceptualization and scale development
Do, Khoa The
;
Gip, Huy
;
Guchait, Priyanko
;
Wang, Chen-Ya
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 433-466
Persistent link: https://www.econbiz.de/10014338160
Saved in:
6
Exploring the influence of service employees' characteristics on their willingness to work with service robots
Tu, Yangjun
;
Liu, Wei
;
Yang, Zhi
- In:
Journal of service management
34
(
2023
)
5
,
pp. 1038-1063
Persistent link: https://www.econbiz.de/10014456534
Saved in:
7
Service robots, agency and embarrassing service encounters
Pitardi, Valentina
;
Wirtz, Jochen
;
Paluch, Stefanie
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
Saved in:
8
Service design in healthcare : a segmentation-based approach
Engström, Jon
;
Norin, Olof
;
De Gosson de Varennes, Serge
; …
- In:
Journal of service management
33
(
2022
)
6
,
pp. 50-78
Persistent link: https://www.econbiz.de/10013537611
Saved in:
9
Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
Saved in:
10
Customer acceptance of frontline service robots in retail banking : a qualitative approach
Amelia, Amelia
;
Mathies, Christine
;
Patterson, Paul G.
- In:
Journal of service management
33
(
2022
)
2
,
pp. 321-341
Persistent link: https://www.econbiz.de/10012880728
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