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~subject:"Dienstleistungsqualität"
~subject:"Innovation"
~type_genre:"Aufsatz im Buch"
~type_genre:"Guidebook"
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Dienstleistungsqualität
Innovation
Customer service
473
Kundenservice
473
Deutschland
119
Germany
119
Beziehungsmarketing
106
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106
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64
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48
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40
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Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
6
Serviceorientierung im Unternehmen : Forum Dienstleistungsmanagement
4
Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
3
Hybride Wertschöpfung : mobile Anwendungssysteme für effiziente Dienstleistungsprozesse im technischen Kundendienst
3
A Research Agenda for Service Marketing
2
Dienstleistungscontrolling
2
Grundlagen des After Sales Marketing
2
Interaktionen im Dienstleistungsbereich
2
Services, experiences and innovation : integrating and extending research
2
Advances in applied business research : the L.A.B.S. initiative
1
Aktuelle Aspekte in der Dienstleistungsforschung : [im November 2013 fand an der Ludwig-Maximilians-Universität München der 17. Workshop Dienstleistungsmarketing statt, der vom Institut für Marketing ausgerichtet wurde]
1
An introduction to industrial service design
1
Arbeitsmarktpolitik in der sozialen Marktwirtschaft : vom Arbeitsförderungsgesetz zum Sozialgesetzbuch II und III
1
Brand research : [an outcome of the second International Conference on Brand Management]
1
Competitive advantage : strategies, management and performance
1
Customer Experience : Forum Dienstleistungsmanagement
1
Customer service : empowerment and entrapment
1
Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
1
Dienstleistungsmarketing : Impulse für Forschung und Management ; [Workshop Dienstleistungsmarketing im November 2003]
1
Digitalisierung der Unternehmenssteuerung : Prozessautomatisierung, Business Analytics, Big Data, SAP S/4HANA, Anwendungsbeispiele
1
Dynamics of knowledge, corporate systems and innovation
1
E-Life: web-enabled convergence of commerce, work, and social life : 10th Workshop on E-Business, WEB 2011 ; Shanghai, China, December 2011 ; revised selected papers
1
Erfolg kommt von innen : 26. Deutscher Logistik-Kongress Berlin ; [21. - 23.10.2009, InterContinental Berlin, Schweizerhof Berlin] ; Kongressband
1
Handbook of business and finance : multinational companies, venture capital and non-profit organizations
1
Innovation and system dynamics in food networks 2007 : Proceedings of the 1st International European Forum on Innovation and System Dynamics in Food Networks, organized by International Center for Food Chain and Network Research, University of Bonn, Germany ; officially endorsed by the European Association of Agricultural Economists (EAAE) as 1st Forum, february 15-17, 2007, Innsbruck-Igls, Austria
1
Innovations in certain areas of organization management and marketing
1
Japanese management in evolution : new directions, breaks and emerging practices
1
Key challenges and opportunities for quality, sustainability and innovation in the fourth industrial revolution : quality and service management in the fourth industrial revolution - sustainability and value co-creation
1
Konzepte - Kundeninteraktionen - Geschäftsmodelle
1
Kundennahe Logistik : wertschöpfend, agil, beziehungsorientiert ; 13. Fachtagung der Deutschen Gesellschaft für Logistik, 16. Juni 1998, Darmstadt
1
Market research handbook
1
Marktpsychologie
1
New orientations and developments : business communication research and teaching working papers
1
Operations research proceedings 2006 : selected papers of the Annual International Conference of the German Operations Research Society (GOR), jointly organized with the Austrian Society of Operations Research (ÖGOR) and the Swiss Society of Operations Research (SVOR), Karlsruhe, September 6 - 8 2006 ; with 79 tables
1
Professionelles Sales & Service Management : Vorsprung durch konsequente Kundenorientierung
1
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
1
Serviceinnovationen in Industrieunternehmen erfolgreich umsetzen : neue Geschäftspotenziale gezielt durch Dienstleistungen ausschöpfen
1
Strategic alignment, governance, people and culture
1
Strategies and tools for managing connected consumers
1
Technology mediated service encounters
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ECONIS (ZBW)
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Service robots and their implications for service delivery
Wirtz, Jochen
;
Kunz, Werner H.
;
Paluch, Stefanie
; …
- In:
A Research Agenda for Service Marketing
,
(pp. 23-43)
.
2024
Persistent link: https://www.econbiz.de/10014517864
Saved in:
2
Emotions in service encounters : a review and research agenda
Delcourt, Cécile
- In:
A Research Agenda for Service Marketing
,
(pp. 93-129)
.
2024
Persistent link: https://www.econbiz.de/10014517956
Saved in:
3
Digital customer experience : an emerging theme in customer service excellence
Grønholdt, Lars
- In:
Key challenges and opportunities for quality, …
,
(pp. 143-152)
.
2021
Persistent link: https://www.econbiz.de/10012506167
Saved in:
4
The influence of customer characteristics on frontline employees’ customer need knowledge
Hüttel, Björn Armin
;
Schumann, Jan Hendrik
;
Büttgen, …
- In:
Three essays on success factors of digital and …
,
(pp. 116-155)
.
2017
Persistent link: https://www.econbiz.de/10011894444
Saved in:
5
Quality strategies for customer loyalty in an e-service environment : a case of m-banking customers
Vasudeva, Savdeep
- In:
Strategies and tools for managing connected consumers
,
(pp. 46-69)
.
2020
Persistent link: https://www.econbiz.de/10012106733
Saved in:
6
Managing customer performance in services
Secchi, Enrico
;
Damali, Uzay
;
McCutcheon, David
;
Tax, …
- In:
The Routledge handbook of service research insights and …
,
(pp. 302-321)
.
2020
Persistent link: https://www.econbiz.de/10012238670
Saved in:
7
Relevance of authenticity in the world of automated service encounters
Olk, Stephan
;
Tscheulin, Dieter K.
-
2020
Persistent link: https://www.econbiz.de/10012265808
Saved in:
8
Customer service in a marketing and logistics approach
Buła, Piotr
;
Kozieł, Paulina
- In:
The future of management: entrepreneurship, change and …
,
(pp. 233-244)
.
2019
Persistent link: https://www.econbiz.de/10012698758
Saved in:
9
Language discordance and technological facilitation in health care service encounters : a contrastive experiment
De Wilde, July
;
Praet, Ellen van
;
Van Vaerenbergh, Yves
- In:
Technology mediated service encounters
,
(pp. 17-43)
.
2019
Persistent link: https://www.econbiz.de/10012057340
Saved in:
10
Experiences and innovation in services : from human encounters to social building
Rubalcaba-Bermejo, Luis
- In:
Services, experiences and innovation : integrating and …
,
(pp. 20-38)
.
2018
Persistent link: https://www.econbiz.de/10011954531
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