//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Dienstleistungsqualität"
~subject:"Innovation"
~type_genre:"Aufsatz im Buch"
~type_genre:"Sammlung"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Kunden-Hotline"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
Innovation
Customer service
448
Kundenservice
448
Deutschland
113
Germany
113
Beziehungsmarketing
93
Relationship marketing
93
Theorie
66
Theory
66
Service quality
56
Bundling strategy
49
Leistungsbündel
49
Customer satisfaction
40
Kundenzufriedenheit
40
Consumer behaviour
35
Konsumentenverhalten
35
Call centre
20
Callcenter
20
Dienstleistungssektor
17
Service industry
17
Automotive services industry
16
Electronic Commerce
16
Emotion
16
Kfz-Gewerbe
16
Marketing management
16
Marketingmanagement
16
Beschwerdemanagement
15
Complaint management
15
Online retailing
15
Online-Handel
15
Business process management
14
E-commerce
14
Prozessmanagement
14
Dienstleistungsmanagement
13
Lieferantenmanagement
13
Service management
13
Supplier relationship management
13
Betriebliche Wertschöpfung
11
Computerized method
11
Computerunterstützung
11
more ...
less ...
Online availability
All
Undetermined
7
Free
4
Type of publication
All
Article
61
Book / Working Paper
5
Type of publication (narrower categories)
All
Aufsatz im Buch
Sammlung
Article in journal
927
Aufsatz in Zeitschrift
927
Book section
61
Hochschulschrift
32
Thesis
23
Graue Literatur
18
Non-commercial literature
18
Case study
14
Fallstudie
14
Collection of articles of several authors
11
Sammelwerk
11
Arbeitspapier
9
Working Paper
9
Collection of articles written by one author
5
Guidebook
5
Ratgeber
5
Aufsatzsammlung
4
Konferenzschrift
3
Conference paper
2
Konferenzbeitrag
2
Accompanied by computer file
1
Bibliografie enthalten
1
Bibliography included
1
Conference proceedings
1
Elektronischer Datenträger als Beilage
1
Forschungsbericht
1
Mikroform
1
more ...
less ...
Language
All
German
34
English
32
Author
All
Coenen, Christian
3
Loos, Peter
3
Jerger, Christina
2
Pepels, Werner
2
Stauss, Bernd
2
Thomas, Oliver
2
Walter, Philipp
2
Anderson, Verl
1
Ates, Zelal
1
Ba, Sulin
1
Baumgärtner, Frank
1
Berliat, Roger
1
Bienzeisler, Bernd
1
Bischoff, Christoph
1
Blanchard, Kenneth H.
1
Blanchard, Scott
1
Bothe, Stephanie
1
Brenner, Markus
1
Bruhn, Manfred
1
Buhl, Hans Ulrich
1
Buła, Piotr
1
Büttgen, Marion
1
Caldwell, Cam
1
Chidmi, Benaissa
1
Damali, Uzay
1
Dannemann, Dirk
1
Dauben, Stephan A.
1
De Wilde, July
1
Delcourt, Cécile
1
Dobrowolska, Anna
1
Dormann, Christian
1
Egg, Gerrit
1
Fettke, Peter
1
Finsterwalder, Jörg
1
Frese, Oliver
1
Friesl, Martin
1
Fujikawa, Yoshinori
1
Gross, Birgit
1
Grønholdt, Lars
1
Haas, Alexander
1
more ...
less ...
Published in...
All
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
6
Serviceorientierung im Unternehmen : Forum Dienstleistungsmanagement
4
Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
3
Hybride Wertschöpfung : mobile Anwendungssysteme für effiziente Dienstleistungsprozesse im technischen Kundendienst
3
A Research Agenda for Service Marketing
2
Dienstleistungscontrolling
2
Grundlagen des After Sales Marketing
2
Interaktionen im Dienstleistungsbereich
2
Services, experiences and innovation : integrating and extending research
2
Advances in applied business research : the L.A.B.S. initiative
1
Aktuelle Aspekte in der Dienstleistungsforschung : [im November 2013 fand an der Ludwig-Maximilians-Universität München der 17. Workshop Dienstleistungsmarketing statt, der vom Institut für Marketing ausgerichtet wurde]
1
An introduction to industrial service design
1
Arbeitsmarktpolitik in der sozialen Marktwirtschaft : vom Arbeitsförderungsgesetz zum Sozialgesetzbuch II und III
1
Brand research : [an outcome of the second International Conference on Brand Management]
1
Competitive advantage : strategies, management and performance
1
Customer Experience : Forum Dienstleistungsmanagement
1
Customer service : empowerment and entrapment
1
Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
1
Dienstleistungsmarketing : Impulse für Forschung und Management ; [Workshop Dienstleistungsmarketing im November 2003]
1
Digitalisierung der Unternehmenssteuerung : Prozessautomatisierung, Business Analytics, Big Data, SAP S/4HANA, Anwendungsbeispiele
1
Dynamics of knowledge, corporate systems and innovation
1
E-Life: web-enabled convergence of commerce, work, and social life : 10th Workshop on E-Business, WEB 2011 ; Shanghai, China, December 2011 ; revised selected papers
1
Erfolg kommt von innen : 26. Deutscher Logistik-Kongress Berlin ; [21. - 23.10.2009, InterContinental Berlin, Schweizerhof Berlin] ; Kongressband
1
Handbook of business and finance : multinational companies, venture capital and non-profit organizations
1
Innovation and system dynamics in food networks 2007 : Proceedings of the 1st International European Forum on Innovation and System Dynamics in Food Networks, organized by International Center for Food Chain and Network Research, University of Bonn, Germany ; officially endorsed by the European Association of Agricultural Economists (EAAE) as 1st Forum, february 15-17, 2007, Innsbruck-Igls, Austria
1
Innovations in certain areas of organization management and marketing
1
Japanese management in evolution : new directions, breaks and emerging practices
1
Key challenges and opportunities for quality, sustainability and innovation in the fourth industrial revolution : quality and service management in the fourth industrial revolution - sustainability and value co-creation
1
Konzepte - Kundeninteraktionen - Geschäftsmodelle
1
Kundennahe Logistik : wertschöpfend, agil, beziehungsorientiert ; 13. Fachtagung der Deutschen Gesellschaft für Logistik, 16. Juni 1998, Darmstadt
1
Market research handbook
1
Marktpsychologie
1
New orientations and developments : business communication research and teaching working papers
1
Operations research proceedings 2006 : selected papers of the Annual International Conference of the German Operations Research Society (GOR), jointly organized with the Austrian Society of Operations Research (ÖGOR) and the Swiss Society of Operations Research (SVOR), Karlsruhe, September 6 - 8 2006 ; with 79 tables
1
Professionelles Sales & Service Management : Vorsprung durch konsequente Kundenorientierung
1
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
1
Serviceinnovationen in Industrieunternehmen erfolgreich umsetzen : neue Geschäftspotenziale gezielt durch Dienstleistungen ausschöpfen
1
Strategic alignment, governance, people and culture
1
Strategies and tools for managing connected consumers
1
Technology mediated service encounters
1
more ...
less ...
Source
All
ECONIS (ZBW)
66
Showing
1
-
10
of
66
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Service robots and their implications for service delivery
Wirtz, Jochen
;
Kunz, Werner H.
;
Paluch, Stefanie
; …
- In:
A Research Agenda for Service Marketing
,
(pp. 23-43)
.
2024
Persistent link: https://www.econbiz.de/10014517864
Saved in:
2
Emotions in service encounters : a review and research agenda
Delcourt, Cécile
- In:
A Research Agenda for Service Marketing
,
(pp. 93-129)
.
2024
Persistent link: https://www.econbiz.de/10014517956
Saved in:
3
Customer reactions to frontline employee emotion authenticity : an empirical investigation of boundary conditions
Lechner, Andreas
-
2019
Persistent link: https://www.econbiz.de/10012024687
Saved in:
4
Understanding customers' decision-making, perceptions, and evaluations in the customer journey
Sarikaya, Serkan
-
2019
Persistent link: https://www.econbiz.de/10012105262
Saved in:
5
Digital customer experience : an emerging theme in customer service excellence
Grønholdt, Lars
- In:
Key challenges and opportunities for quality, …
,
(pp. 143-152)
.
2021
Persistent link: https://www.econbiz.de/10012506167
Saved in:
6
Emotions in service recovery encounters
Jerger, Christina
-
2017
Persistent link: https://www.econbiz.de/10011731104
Saved in:
7
The influence of customer characteristics on frontline employees’ customer need knowledge
Hüttel, Björn Armin
;
Schumann, Jan Hendrik
;
Büttgen, …
- In:
Three essays on success factors of digital and …
,
(pp. 116-155)
.
2017
Persistent link: https://www.econbiz.de/10011894444
Saved in:
8
Quality strategies for customer loyalty in an e-service environment : a case of m-banking customers
Vasudeva, Savdeep
- In:
Strategies and tools for managing connected consumers
,
(pp. 46-69)
.
2020
Persistent link: https://www.econbiz.de/10012106733
Saved in:
9
Managing customer performance in services
Secchi, Enrico
;
Damali, Uzay
;
McCutcheon, David
;
Tax, …
- In:
The Routledge handbook of service research insights and …
,
(pp. 302-321)
.
2020
Persistent link: https://www.econbiz.de/10012238670
Saved in:
10
Relevance of authenticity in the world of automated service encounters
Olk, Stephan
;
Tscheulin, Dieter K.
-
2020
Persistent link: https://www.econbiz.de/10012265808
Saved in:
1
2
3
4
5
6
7
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->