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~subject:"Dienstleistungsqualität"
~subject:"Leistungsmotivation"
~subject:"United States"
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Dienstleistungsqualität
Leistungsmotivation
United States
Salespeople
2,364
Verkaufspersonal
2,364
Selling
865
Verkauf
860
Beziehungsmarketing
571
Relationship marketing
571
B-to-B-Marketing
256
Business-to-business marketing
256
Consumer behaviour
250
Konsumentenverhalten
250
USA
192
Einzelhandel
179
Retail trade
178
Lieferantenmanagement
174
Supplier relationship management
174
Arbeitsleistung
171
Job performance
171
Arbeitszufriedenheit
169
Customer satisfaction
169
Job satisfaction
169
Kundenzufriedenheit
169
Sales
168
Arbeitsverhalten
154
Work behaviour
154
Work motivation
141
Service quality
139
Theorie
136
Theory
136
Emotion
120
Customer service
116
Kundenservice
116
Erfolgsfaktor
111
Success factor
111
Absatz
109
Vertrieb
106
Physical distribution
101
Deutschland
100
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Undetermined
163
Free
30
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Article
372
Book / Working Paper
71
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Article in journal
347
Aufsatz in Zeitschrift
347
Aufsatz im Buch
24
Book section
24
Graue Literatur
17
Non-commercial literature
17
Hochschulschrift
15
Arbeitspapier
10
Working Paper
10
Case study
9
Fallstudie
9
Thesis
9
Collection of articles of several authors
5
Ratgeber
5
Sammelwerk
5
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3
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1
CD-ROM, DVD
1
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1
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1
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1
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1
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English
419
German
21
French
3
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Rapp, Adam
9
Mallin, Michael L.
8
Ahearne, Michael
6
Malshe, Avinash
6
Pullins, Ellen
6
Evans, Kenneth R.
5
Hughes, Douglas E.
5
Johnson, Jeff S.
5
Lam, Son K.
5
Bachrach, Daniel G.
4
Baker, Thomas L.
4
Flaherty, Karen E.
4
Friend, Scott B.
4
Lee, Nick
4
Udayana, Ida Bagus Nyoman
4
Yoo, Jaewon
4
Agnihotri, Raj
3
Ahmad, Bilal
3
Akhtar, Nadeem
3
Arndt, Aaron D.
3
Auh, Seigyoung
3
Bande, Belén
3
Boukis, Achilleas
3
Brown, Tom
3
Deeter-Schmelz, Dawn R.
3
Farida, Naili
3
Fernández-Ferrín, Pilar
3
Futrell, Charles M.
3
Gabler, Colin B.
3
Good, Valerie
3
Jaramillo, Fernando
3
Lambert, Brian
3
Mengüç, Bülent
3
Moncrief, William C.
3
Mullins, Ryan
3
Plouffe, Christopher R.
3
Ridnour, Rick E.
3
Rowe, William J.
3
Schwepker, Charles H. <Jr.>
3
Shepherd, C. David
3
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Institution
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IGI Global
1
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The journal of personal selling & sales management : JPSSM
43
Industrial marketing management : the international journal for industrial and high-tech firms
22
Journal of business research : JBR
14
The journal of business & industrial marketing
12
Journal of retailing and consumer services
11
Journal of the Academy of Marketing Science
10
The service industries journal
9
Journal of business-to-business marketing
7
Journal of retailing
7
International journal of retail & distribution management
6
Journal of marketing
6
Journal of marketing theory and practice
6
Journal of marketing theory and practice : JMTP
6
Journal of service research
5
Journal of service research : JSR
5
Journal of strategic marketing
5
The journal of services marketing
5
American journal of business : applying research to practice ; AJB
4
Asia Pacific journal of marketing and logistics
4
Journal of business ethics : JOBE
4
Journal of managerial issues : JMI
4
Journal of personal selling & sales management
4
Psychology & marketing
4
Australasian marketing journal
3
European journal of marketing : EJM
3
International journal of bank marketing
3
International journal of hospitality management
3
Journal of fashion marketing and management
3
Journal of marketing channels : ... distribution systems, strategy, and management
3
Journal of service management
3
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
2
Academy of Management journal : AMJ
2
Advances in business strategy and competitive advantage (ABSCA) book series
2
Cases on human performance improvement technologies
2
Gabler Edition Wissenschaft
2
Harvard business review : HBR
2
Harvard-Business-Manager : das Wissen der Besten
2
Interaktionen im Dienstleistungsbereich
2
International journal of contemporary hospitality management
2
International journal of services and operations management
2
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ECONIS (ZBW)
441
USB Cologne (EcoSocSci)
2
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11
Do customer discounts affect frontline employees?
Troebs, Cord-Christian
;
Wagner, Tillmann
;
Herzog, Walter
- In:
Journal of service research
24
(
2021
)
3
,
pp. 390-404
Persistent link: https://www.econbiz.de/10012592945
Saved in:
12
Performance management through compensation and motivation : an intervention study beyond pay for performance in the sales force
Solbach, Jonas
-
2021
Persistent link: https://www.econbiz.de/10013332597
Saved in:
13
How do customer-related characteristics influence frontline bank employees' boundary spanning behaviors?
Lee, Myoung-Soung
;
Yoo, Jaewon
- In:
International journal of bank marketing
41
(
2023
)
7
,
pp. 1945-1973
Persistent link: https://www.econbiz.de/10014470760
Saved in:
14
Linking person-job fit and intrinsic motivation to salespeople's service innovative behavior
Alqhaiwi, Zaid Oqla
;
Koburtay, Tamer
;
Karatepe, Osman M.
- In:
The journal of services marketing
37
(
2023
)
9
,
pp. 1186-1200
Persistent link: https://www.econbiz.de/10014473557
Saved in:
15
Motivating strategic front-line employees for innovative sales in the digital transformation era : the mediating role of salesperson learning
Zheng, Yu Hao
;
Shi, Guicheng
;
Zhong, Hao
;
Liu, Matthew …
- In:
Technological forecasting & social change : an …
193
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014474363
Saved in:
16
Customer influence on frontline employee work engagement
Yoo, Jaewon
;
Chen, Jing
;
Frankwick, Gary L.
- In:
International journal of bank marketing
41
(
2023
)
6
,
pp. 1443-1463
Persistent link: https://www.econbiz.de/10014332201
Saved in:
17
Empathetic creativity for frontline employees in the age of service robots : conceptualization and scale development
Do, Khoa The
;
Gip, Huy
;
Guchait, Priyanko
;
Wang, Chen-Ya
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 433-466
Persistent link: https://www.econbiz.de/10014338160
Saved in:
18
Frontline employee expectations on working with physical robots in retailing
Willems, Kim
;
Verhulst, Nanouk
;
Gauquier, Laurens de
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 467-492
Persistent link: https://www.econbiz.de/10014338164
Saved in:
19
A new perspective on behavior-based sales control system and salespersons' job outcomes : an outbound pharmaceutical sales perspective
Khan, Faheem Ahmad
;
Ahmad, Maria
;
Saeed, Tahir
- In:
International journal of pharmaceutical and healthcare …
17
(
2023
)
4
,
pp. 450-475
Persistent link: https://www.econbiz.de/10014461500
Saved in:
20
Does polychronicity among sales employees develop B2B service recovery? : a dual assessment through ambidextrous leadership
Ahmad, Bilal
;
Yuan, Jingbo
;
Akhtar, Nadeem
;
Waheed, Abdul
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
11
,
pp. 2785-2807
Persistent link: https://www.econbiz.de/10014430285
Saved in:
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