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~subject:"Dienstleistungsqualität"
~subject:"United States"
~type_genre:"Article in journal"
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Search: subject_exact:"Wechselverhalten"
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Dienstleistungsqualität
United States
Switching behaviour
537
Wechselverhalten
537
Consumer behaviour
228
Konsumentenverhalten
228
Theorie
155
Theory
155
Beziehungsmarketing
137
Relationship marketing
137
Switching costs
98
Customer satisfaction
89
Kundenzufriedenheit
89
Service quality
77
Competition
63
Wettbewerb
61
switching costs
57
USA
40
Bank
36
Preisdifferenzierung
35
Price discrimination
35
Preismanagement
33
Pricing strategy
33
Mobile communications
30
Mobilkommunikation
30
Network economics
30
Netzwerkökonomik
30
Lieferantenmanagement
28
Supplier relationship management
28
Switching cost
28
Duopol
26
Duopoly
26
Game theory
22
Spieltheorie
22
Market entry
20
Markteintritt
20
Mobile phone
20
Mobiltelefon
20
Customer retention
19
Einzelhandel
19
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Undetermined
44
Free
3
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Article
115
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Article in journal
Aufsatz in Zeitschrift
115
Graue Literatur
29
Non-commercial literature
29
Arbeitspapier
25
Working Paper
25
Collection of articles written by one author
4
Hochschulschrift
4
Sammlung
4
Thesis
4
Aufsatz im Buch
1
Book section
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1
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114
German
1
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Marimuthu, Malliga
3
Chebat, Jean-Charles
2
Chih, Wen-hai
2
Chuah, Stephanie Hui-wen
2
Chuang, Yi-Fei
2
Edward, Manoj
2
El-Manstrly, Dahlia
2
Hsu, Li-chun
2
Stan, Valentina
2
Tanford, Sarah
2
Tesfom, Goitom
2
Wang, Chung-yu
2
Wang, Kai-yu
2
Aali, Abdulrahman Yousef al-
1
Agha, Nola
1
Agrawal, Manish
1
Al-Karaghouli, Wafi
1
Aliaga-Díaz, Roger
1
Anastasiou, Athanasios
1
Andrews MacLelland, Melinda
1
Arun Kumar Tarofder
1
Auh, Seigyoung
1
Ayios, Angela
1
Babad, Yair
1
Babu, Mujahid Mohiuddin
1
Back, Ki-joon
1
Bae, Junhyun
1
Bakshi, Shuchita
1
Baksi, Arup Kumar
1
Ballinger, Gary
1
Bang, Nguyen
1
Beard, Thomas Randolph
1
Beatty, Sharon E.
1
Bebber, Suélen
1
Bell, Simon J.
1
Benedicktus, Ray L.
1
Bengtsson, Maria
1
Berenguer Contrí, Gloria
1
Bhargava, Mukesh
1
Biedenbach, Galina
1
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Journal of business research : JBR
5
Journal of retailing and consumer services
4
The journal of services marketing
4
The service industries journal
4
Management science : journal of the Institute for Operations Research and the Management Sciences
3
The Rand journal of economics
3
American economic journal : a journal of the American Economic Association
2
Asia Pacific journal of marketing and logistics
2
Auditing : a journal of practice & theory
2
International journal of bank marketing
2
International journal of business information systems : IJBIS
2
International journal of hospitality management
2
Journal of health economics
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of organizational computing and electronic commerce
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
2
Journal of retailing
2
Journal of service management
2
Journal of service theory and practice : JSTP
2
Management research review
2
Managing service quality : MSQ ; an international journal
2
Marketing intelligence & planning
2
Psychology & marketing
2
Telecommunications policy : the international journal of digital economy, data sciences and new media
2
The journal of applied business research
2
The review of economics and statistics
2
American economic review
1
California management review
1
Decision
1
EuroMed journal of business
1
European business review
1
European financial management : the journal of the European Financial Management Association
1
European management journal
1
Global business review
1
Han gug gae bal yeon gu
1
IEEE transactions on engineering management : EM
1
Information systems management
1
International economic review
1
International journal of business excellence : IJBEX
1
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ECONIS (ZBW)
115
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1
The influence of push-pull-mooring effects on e-wallet customer switching in Generation Z in DKI Jakarta
Yunita, Eka
;
Munandar, Jono Mintarto
- In:
The South East Asian journal of management
17
(
2023
)
1
,
pp. 1-27
Persistent link: https://www.econbiz.de/10014261276
Saved in:
2
Securing delight and loyalty in a market with low switching costs
Mntande, Kebone Agnes
;
Stiehler‐Mulder, Beate
; …
- In:
European business review
35
(
2023
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10013545900
Saved in:
3
The study of brand loyalty and switching cost on OTT bundled service choice : focusing on reference-dependent preferences in the saturated market
Kim, Kyungah
;
Kim, Junghun
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014462320
Saved in:
4
The effects of the theory of planned behaviour on the switching propensity of retail banking customers at different critical switching incidents
Georgiou, Maria
;
Daskou, Sofia
;
Anastasiou, Athanasios
; …
- In:
International journal of bank marketing
41
(
2023
)
7
,
pp. 1872-1898
Persistent link: https://www.econbiz.de/10014470748
Saved in:
5
Exploring the switching intention of patients to e-health consultations platforms : blending inertia with push–pull–mooring framework
Dogra, Nikita
;
Bakshi, Shuchita
;
Gupta, Anil
- In:
Journal of Asia Business Studies
17
(
2023
)
1
,
pp. 15-37
Persistent link: https://www.econbiz.de/10014335336
Saved in:
6
Study of e-services quality and customer loyalty : a moderated mediation model of perceived switching cost and e-satisfaction
Deepika
;
Singh, Shashank Vikram Pratap
;
Sumanjeet Singh
; …
- In:
International journal of business information systems : …
43
(
2023
)
4
,
pp. 528-541
Persistent link: https://www.econbiz.de/10014336896
Saved in:
7
Positive spillovers from infrastructure investment : how pipeline expansions encourage fuel switching
Scott, Jonathan B.
- In:
The review of economics and statistics
105
(
2023
)
6
,
pp. 1448-1464
Persistent link: https://www.econbiz.de/10014462168
Saved in:
8
Punitive switching costs and behavioral responses in the context of contractual services
Chuang, Yi-Fei
;
Dinh, Cong-Minh
;
Lu, Wei-Min
- In:
Management research review
46
(
2023
)
11
,
pp. 1559-1584
Persistent link: https://www.econbiz.de/10014430793
Saved in:
9
Bank's service failures and bank customers' switching behavior : does bank reputation matter?
Zhao, Cong
;
Noman, Abu Hanifa Md.
;
Hassan, M. Kabir
- In:
International journal of bank marketing
41
(
2023
)
3
,
pp. 550-571
Persistent link: https://www.econbiz.de/10014267105
Saved in:
10
A serial mediation model for investigating the impact of e-CRM services on customer loyalty in the Indian healthcare industry
Singh, Pratyancha
;
Kumar, Vinod
;
Kataria, Sonia
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
1
,
pp. 62-86
Persistent link: https://www.econbiz.de/10013549034
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