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~subject:"Dienstleistungssektor"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Conference proceedings"
~type_genre:"Wörterbuch"
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Search: subject_exact:"Selbstbedienung"
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Dienstleistungssektor
Selbstbedienung
320
Self-service
318
Consumer behaviour
196
Konsumentenverhalten
196
Customer satisfaction
105
Kundenzufriedenheit
105
Dienstleistungsqualität
99
Service quality
99
Innovation adoption
75
Innovationsakzeptanz
75
Self-service technology
49
Einzelhandel
39
Retail trade
39
Beziehungsmarketing
37
Relationship marketing
37
Technischer Fortschritt
34
Technological change
34
self-service technology
30
Electronic Banking
26
Electronic banking
26
USA
22
United States
22
Beschwerdemanagement
20
Complaint management
20
Customer integration
19
Kundenintegration
19
Self-service technologies
19
Innovation diffusion
17
Innovationsdiffusion
17
Customer service
15
Internet
15
Kundenservice
15
Service industry
15
E-commerce
14
Electronic Commerce
14
Hotel industry
14
Hotellerie
14
Technology
14
Food retailing
13
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7
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1
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Article
15
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Aufsatz in Zeitschrift
Conference proceedings
Wörterbuch
Article in journal
15
Hochschulschrift
2
Thesis
2
Arbeitspapier
1
Aufsatz im Buch
1
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15
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Baer, Florian
1
Brady, Michael K.
1
Cases, Anne-Sophie
1
Chen, Jengchung V.
1
Chen, Nuoya
1
Cranage, David A.
1
Dabholkar, Pratibha A.
1
Dunk, Kimberly
1
Fan, Xiucheng
1
Frambach, Rudolf T.
1
Giebelhausen, Michael
1
Govender, Krishna
1
Hottat, Eline
1
Hung, Kam
1
Jiao, Jinfeng
1
Kathuria, Abhishek
1
Khuntia, Jiban
1
Kim, Sooyoung
1
Kokkinou, Alinda
1
Konsynski, Benn R.
1
Lantow, Birger
1
Lee, Yeonhee
1
Leroi-Werelds, Sara
1
Leyer, Michael
1
Liu, Chun
1
Mattila, Anna S.
1
Meuter, Matthew L.
1
Mifsud, Matthieu
1
Mohanty, Smaraki
1
N'Goala, Gilles
1
Netessine, Serguei
1
Otieno, Protus Seda
1
Reinders, Machiel J.
1
Robinson, Stacey G.
1
Saldanha, Terence J. V.
1
Sandkuhl, Kurt
1
Sirianni, Nancy J.
1
Streukens, Sandra
1
Tan, Tom Fangyun
1
Wang, Chen-ya
1
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Journal of service management
2
Business & information systems engineering
1
Enterprise information systems
1
Information systems research : ISR
1
Information technology & tourism
1
International journal of hospitality management
1
Investment management and financial innovations
1
Journal of business market management : jbm
1
Journal of marketing
1
Journal of retailing and consumer services
1
Journal of service research : JSR
1
Management science : journal of the Institute for Operations Research and the Management Sciences
1
Managing service quality : MSQ ; an international journal
1
The journal of services marketing
1
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ECONIS (ZBW)
15
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1
DESERV IT : a method for devolving service tasks in IT services
Baer, Florian
;
Sandkuhl, Kurt
;
Leyer, Michael
;
Lantow, …
- In:
Business & information systems engineering
63
(
2021
)
4
,
pp. 419-439
Persistent link: https://www.econbiz.de/10012599819
Saved in:
2
To automate or not to automate? : a contingency approach to service automation
Hottat, Eline
;
Leroi-Werelds, Sara
;
Streukens, Sandra
- In:
Journal of service management
34
(
2023
)
4
,
pp. 696-724
Persistent link: https://www.econbiz.de/10014338200
Saved in:
3
Viewpoint: internet revolution lessons applied to post-pandemic service delivery (a North American perspective)
Meuter, Matthew L.
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 476-481
Persistent link: https://www.econbiz.de/10013407542
Saved in:
4
Ghosts in the machine : how marketing and human capital investments enhance customer growth when innovative services leverage self-service technologies
Saldanha, Terence J. V.
;
Kathuria, Abhishek
;
Khuntia, Jiban
- In:
Information systems research : ISR
33
(
2022
)
1
,
pp. 76-109
Persistent link: https://www.econbiz.de/10013188305
Saved in:
5
To err is human : tolerate humans instead of machines in service failure
Chen, Nuoya
;
Mohanty, Smaraki
;
Jiao, Jinfeng
;
Fan, Xiucheng
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012433727
Saved in:
6
A comparative study of self-service technology with service employees : a qualitative analysis of hotels in China
Liu, Chun
;
Hung, Kam
- In:
Information technology & tourism
22
(
2020
)
1
,
pp. 33-52
Persistent link: https://www.econbiz.de/10012226359
Saved in:
7
At your service on the table : impact of tabletop technology on restaurant performance
Tan, Tom Fangyun
;
Netessine, Serguei
- In:
Management science : journal of the Institute for …
66
(
2019
)
10
,
pp. 4496-4515
Persistent link: https://www.econbiz.de/10012305257
Saved in:
8
Managing airport service quality : the impact of self-service technologies
Otieno, Protus Seda
;
Govender, Krishna
- In:
Investment management and financial innovations
13
(
2016
)
3
,
pp. 387-393
Persistent link: https://www.econbiz.de/10011667167
Saved in:
9
Service appropriation : how do customers make the service their own?
Mifsud, Matthieu
;
Cases, Anne-Sophie
;
N'Goala, Gilles
- In:
Journal of service management
26
(
2015
)
5
,
pp. 706-725
Persistent link: https://www.econbiz.de/10011503550
Saved in:
10
The impact of using kiosk on enterprise systems in service industry
Chen, Jengchung V.
;
Yen, David
;
Dunk, Kimberly
; …
- In:
Enterprise information systems
9
(
2015
)
7/8
,
pp. 835-860
Persistent link: https://www.econbiz.de/10011389972
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