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~subject:"E-commerce"
~subject:"Service industry"
~type_genre:"Aufsatz in Zeitschrift"
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E-commerce
Service industry
Customer service
1,662
Kundenservice
1,662
Selling
1,369
Verkauf
1,369
Dienstleistungsqualität
928
Service quality
928
Beziehungsmarketing
926
Relationship marketing
926
Customer satisfaction
828
Kundenzufriedenheit
828
Consumer behaviour
734
Konsumentenverhalten
734
Salespeople
703
Verkaufspersonal
702
Beschwerdemanagement
289
Complaint management
289
USA
254
United States
254
B-to-B-Marketing
225
Business-to-business marketing
225
Dienstleistungssektor
212
Lieferantenmanagement
198
Supplier relationship management
198
Emotion
183
Theory
179
Theorie
178
Sales
161
Einzelhandel
158
Retail trade
158
Online retailing
127
Online-Handel
127
Electronic Commerce
126
Arbeitsverhalten
120
Work behaviour
120
Marketing management
118
Marketingmanagement
117
Services
104
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100
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27
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334
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Aufsatz in Zeitschrift
Article in journal
336
Aufsatz im Buch
38
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38
Graue Literatur
22
Non-commercial literature
22
Hochschulschrift
20
Collection of articles of several authors
17
Sammelwerk
17
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16
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15
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15
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9
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5
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4
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2
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German
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Gustafsson, Anders
5
Sirianni, Nancy J.
4
Subramony, Mahesh
4
Svensson, Göran
4
Barnes, Donald C.
3
Brady, Michael K.
3
McColl-Kennedy, Janet R.
3
Otero-Neira, Carmen
3
Telang, Rahul
3
Agnihotri, Raj
2
Alavi, Sascha
2
Asante, Daniel
2
Asante, Eric Adom
2
Bolton, Ruth N.
2
Bowen, David E.
2
Brengman, Malaika
2
Chase, Richard B.
2
Chen, Lin
2
Collier, Joel E.
2
Dasu, Sriram
2
Eilert, Meike
2
Gauquier, Laurens de
2
Gouthier, Matthias H. J.
2
Habel, Johannes
2
Hautamäki, Pia
2
Hill, Sally Rao
2
Høgevold, Nils
2
Julkunen, Saara
2
Koponen, Jonna
2
Kumar, Anuj
2
Kumar, Satinder
2
Kumari, Parveen
2
Kwamega, Michael
2
Lu, Lu
2
Mathies, Christine
2
Mattila, Anna S.
2
Medler-Liraz, Hana
2
Palmatier, Robert W.
2
Palmeira, Mauricio
2
Pitt, Leyland F.
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The journal of services marketing
23
Journal of business research : JBR
16
Journal of retailing and consumer services
14
Journal of service research
10
The service industries journal
10
International journal of hospitality management
9
Journal of service management
9
European journal of operational research : EJOR
8
Journal of service research : JSR
8
International journal of electronic customer relationship management : IJECRM
6
Cogent business & management
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of contemporary hospitality management
4
Journal of retailing
4
Journal of the Academy of Marketing Science
4
The journal of business & industrial marketing
4
The journal of personal selling & sales management : JPSSM
4
European business review
3
European journal of marketing
3
Information systems research : ISR
3
International journal of electronic marketing and retailing : IJEMR
3
International journal of quality and service sciences
3
Journal of electronic commerce research : JECR
3
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
3
Journal of internet commerce
3
Psychology & marketing
3
Transportation research / E : an international journal
3
Australasian marketing journal
2
Business horizons
2
Business process management journal
2
Decision sciences : DS
2
Die Betriebswirtschaft : DBW
2
European journal of marketing : EJM
2
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
2
International journal of business information systems : IJBIS
2
International journal of electronic commerce : IJEC
2
International journal of industrial organization
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
International journal of services and operations management
2
International journal of services and standards
2
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ECONIS (ZBW)
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81
The effects of companies’ face mask usage on consumers’ reactions in the service marketplace
Pichierri, Marco
;
Petruzzellis, Luca
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 530-549
Persistent link: https://www.econbiz.de/10013407560
Saved in:
82
Customer incivility and employee outcomes in the new service marketplace
Hwang, Hansol
;
Hur, Won-Moo
;
Shin, Yuhyung
;
Kim, Young-Jin
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 612-625
Persistent link: https://www.econbiz.de/10013407575
Saved in:
83
The effects of employee behavior in sustainable service organizations
Disse, Isabel Kittyma
;
Becker-Özcamlica, Hürrem
- In:
The journal of services marketing
36
(
2022
)
8
,
pp. 1095-1105
Persistent link: https://www.econbiz.de/10013410803
Saved in:
84
Exploring customer stewardship behaviors in service firms
Boateng, Henry
;
Amenuvor, Fortune Edem
;
Adam, Diyawu Rahman
- In:
European business review
34
(
2022
)
4
,
pp. 541-555
Persistent link: https://www.econbiz.de/10013412236
Saved in:
85
Eight organizational enablers of digital service-sales ambidexterity in industrial firms
Classen, Moritz
;
Friedli, Thomas
- In:
The journal of business & industrial marketing
37
(
2022
)
11
,
pp. 2142-2155
Persistent link: https://www.econbiz.de/10013455410
Saved in:
86
Online retail operations with "Try-Before-You-Buy"
Park, Youngsoo
;
Sim, Jeongeun
;
Kim, Bosung
- In:
European journal of operational research : EJOR
299
(
2022
)
3
,
pp. 987-1002
Persistent link: https://www.econbiz.de/10013207212
Saved in:
87
Improving efficiency of service systems by performing a part of the service without the customer's presence
Hanukov, Gabi
- In:
European journal of operational research : EJOR
302
(
2022
)
2
,
pp. 606-620
Persistent link: https://www.econbiz.de/10013270127
Saved in:
88
Tech-touch balance in the service encounter : the impact of supplementary human service on consumer responses
Wu, Luorong
;
Fan, Alei
;
Yang, Yang
;
He, Zeya
- In:
International journal of hospitality management
101
(
2022
),
pp. 110
Persistent link: https://www.econbiz.de/10013271321
Saved in:
89
Retailer's selling mode choice under different competition forms
Wang, Tong-Yuan
;
Wang, Xian-Jia
;
He, Peng
;
Chen, Zhen-Song
- In:
International transactions in operational research : a …
29
(
2022
)
6
,
pp. 3712-3736
Persistent link: https://www.econbiz.de/10013276060
Saved in:
90
Offline to online shopping : shift in volition or escape from violation
Duggal, Ekta
;
Verma, Harsh Vardhan
- In:
Journal of Indian business research
14
(
2022
)
3
,
pp. 339-357
Persistent link: https://www.econbiz.de/10013288126
Saved in:
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