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~subject:"EU-Staaten"
~subject:"Relationship marketing"
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EU-Staaten
Relationship marketing
Dienstleistung
5,414
Services
3,641
Dienstleistungssektor
1,210
Service industry
1,117
Deutschland
740
Theorie
717
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714
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683
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664
Germany
663
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431
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399
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391
service
380
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372
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364
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352
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339
Service management
335
Consumer behaviour
328
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328
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318
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316
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286
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284
Kundenzufriedenheit
282
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272
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271
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258
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246
Dienstleistungshandel
239
Trade in services
238
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229
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213
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213
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Stauss, Bernd
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7
Gustafsson, Anders
7
Witell, Lars
6
Corsten, Hans
5
Edvardsson, Bo
5
Huang, Ming-Hui
5
Jaakkola, Elina
5
McColl-Kennedy, Janet R.
5
Bitner, Mary Jo
4
Gremler, Dwayne D.
4
Grönroos, Christian
4
Rust, Roland T.
4
Vargo, Stephen L.
4
Aksoy, Lerzan
3
Benoit, Sabine
3
Bruce, Helen L.
3
Faßnacht, Martin
3
Gouthier, Matthias H. J.
3
Helkkula, Anu
3
Hellström, Daniel
3
Lusch, Robert F.
3
Reichwald, Ralf
3
Rubalcaba-Bermejo, Luis
3
Russell-Bennett, Rebekah
3
Stuhlmann, Stephan
3
Sundbo, Jon
3
Ukko, Juhani
3
Vakulenko, Yulia
3
Walsh, Gianfranco
3
Zeithaml, Valarie A.
3
Aarikka-Stenroos, Leena
2
Ballantyne, David
2
Benkenstein, Martin
2
Bolton, Ruth N.
2
Carbonell, Pilar
2
Coenen, Christian
2
Dai, Hua
2
Dev, Chekitan S.
2
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6
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2
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2
Arbeiterwohlfahrt Bezirksverband Oberbayern
1
Asian Development Bank
1
CE, Cambridge Econometrica
1
Colloque Sésame <1986, Arc-de-Senans>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Dienstleistungsmarketing-Workshop <8, 2001, Innsbruck>
1
Duncker & Humblot
1
ECORYS Research and Consulting <Rotterdam>
1
ECORYS-NEI, Rotterdam
1
Edward Elgar Publishing
1
European Consumer Law Group
1
European Foundation for the Improvement of Living and Working Conditions
1
Europäische Kommission / Forecasting and Assessment in Science and Technology
1
Europäische Kommission / Generaldirektion Binnenmarkt, Industrie, Unternehmertum und KMU
1
Europäische Kommission / Generaldirektion Gesundheit und Verbraucherschutz
1
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1
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1
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1
Fondation Claude-Nicolas Ledoux
1
Groupe d'Études Politiques Européennes
1
Hochschulgruppe Arbeits- und Betriebsorganisation
1
International Forum on Asian Perspectives <8, 2002, Paris>
1
Logos Verlag Berlin
1
OECD
1
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1
RWTH Aachen
1
Sema-Metra <Montrouge>
1
Springer Fachmedien Wiesbaden
1
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1
Technical Change Centre <London>
1
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1
Universität Kaiserslautern / Lehrstuhl für Produktionswirtschaft
1
Universität Potsdam
1
Universität St. Gallen
1
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The journal of services marketing
19
Journal of service research : JSR
16
Journal of service management
15
Journal of business research : JBR
10
Journal of retailing and consumer services
10
SpringerLink / Bücher
10
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
8
Kom / Kommission der Europäischen Gemeinschaften
7
Gabler Edition Wissenschaft
6
Industrial marketing management : the international journal for industrial and high-tech firms
6
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
6
Occasional papers / FAST, Forecasting and Assessment in Science and Technology
6
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
5
International journal of hospitality management
5
Journal of service research
5
Schriften zum Produktionsmanagement
5
Services marketing quarterly
5
The service industries journal
5
Basler Schriften zum Marketing
4
Forum Dienstleistungsmanagement
4
International journal of services and operations management
4
Journal of the Academy of Marketing Science
4
European journal of marketing : EJM
3
European review of service economics and management
3
International journal of services, economics and management
3
Journal of business market management : JBM
3
Journal of retailing
3
Journal of service theory and practice
3
Konzepte für das Service Engineering : Modularisierung, Prozessgestaltung und Produktivitätsmanagement ; mit 10 Tabellen
3
Neue betriebswirtschaftliche Forschung : Nbf
3
Springer eBook Collection / Business and Economics
3
The handbook of innovation and services : a multi-disciplinary perspective
3
Wissenschaft & Praxis
3
Beiträge zur empirischen Marketing- und Vertriebsforschung
2
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
2
Dienstleistungsmanagement : Jahrbuch
2
EIPASCOPE : bulletin
2
Economies et sociétés ; 36,7
2
Edward Elgar E-Book Archive
2
Elgar original reference
2
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Source
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ECONIS (ZBW)
569
ArchiDok
3
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1
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572
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1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
Value propositions in KIBS : how to facilitate the communication of value?
Heikka, Eija-Liisa
- In:
Knowledge and process management : the journal of …
30
(
2023
)
3
,
pp. 278-288
Persistent link: https://www.econbiz.de/10014326709
Saved in:
3
How strategic design abilities address unmet value in service engagement strategies
Bouman, Nijs
;
Simonse, Lianne
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 22-34
Persistent link: https://www.econbiz.de/10014473566
Saved in:
4
Customer experience dimensions in last-mile delivery : an empirical study on unattended home delivery
Olsson, John
;
Hellström, Daniel
;
Vakulenko, Yulia
- In:
International journal of physical distribution and …
53
(
2023
)
2
,
pp. 184-205
Persistent link: https://www.econbiz.de/10014252353
Saved in:
5
A study on impact of online-service quality on customer satisfaction in e- retailing business
Perumal, Thenmozhi Salem
;
Sundaram, Vijayanand
; …
- In:
Serbian journal of management : an international …
17
(
2022
)
1
,
pp. 61-71
Persistent link: https://www.econbiz.de/10013484897
Saved in:
6
Customer expectations of unattended grocery delivery services : mapping forms and determinants
Olsson, John
;
Osman, Mary Catherine
;
Hellström, Daniel
; …
- In:
International journal of retail and distribution management
50
(
2022
)
13
,
pp. 1-16
Persistent link: https://www.econbiz.de/10013552634
Saved in:
7
The innovation in services and service economy
Kubičková, Viera
;
Benešová, Dana
-
2022
-
1th Edition
Persistent link: https://www.econbiz.de/10013370959
Saved in:
8
Structural changes and growth in Europe : are knowledge-intensive services changing paradigm of expansion of services as a long-term growth-diminishing factor?
Bacovic, Maja
;
Andrijašević, Živko M.
;
Cerovic …
- In:
Ekonomický časopis : časopis pre ekonomickú …
70
(
2022
)
2
,
pp. 124-143
Persistent link: https://www.econbiz.de/10013349002
Saved in:
9
Creating customer value from data : foundations and archetypes of analytics-based services
Hunke, Fabian
;
Heinz, Daniel
;
Satzger, Gerhard
- In:
Electronic markets : EM ; the international journal of …
32
(
2022
)
2
,
pp. 503-521
Persistent link: https://www.econbiz.de/10013399550
Saved in:
10
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
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