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~subject:"Einzelhandel"
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Einzelhandel
Customer service
2,993
Kundenservice
2,993
Beziehungsmarketing
1,105
Relationship marketing
1,105
Dienstleistungsqualität
1,089
Service quality
1,089
Kundenzufriedenheit
963
Customer satisfaction
962
Consumer behaviour
740
Konsumentenverhalten
740
Deutschland
373
Germany
371
Beschwerdemanagement
342
Complaint management
341
Theorie
289
Theory
289
Dienstleistungssektor
255
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254
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184
United States
184
Emotion
180
Dienstleistung
170
Electronic Commerce
141
Retail trade
139
Services
130
Bundling strategy
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Leistungsbündel
128
E-commerce
126
Online retailing
126
Online-Handel
126
Arbeitsverhalten
116
Salespeople
116
Verkaufspersonal
116
Work behaviour
116
Lieferantenmanagement
103
Supplier relationship management
103
Qualitätsmanagement
101
Quality management
99
Callcenter
93
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German
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Martin, Isabel
3
Bauer, Hans H.
2
Bayer, Steffen
2
Bijmolt, Tammo H. A.
2
Bolton, Ruth N.
2
Bosch, Thorsten
2
Brengman, Malaika
2
Chiguvi, Douglas
2
Erasmus, Alet C.
2
Frei, Regina
2
Gauquier, Laurens de
2
Gelbrich, Katja
2
Gerding, Enrico
2
Gijsenberg, Maarten J.
2
Gorst, Jonathan
2
Grewal, Dhruv
2
Gustafsson, Anders
2
Gäthke, Jana
2
Hellström, Daniel
2
Hirche, Christian F.
2
Knotzer, Nicolas
2
Meyer, Tracy
2
Mortimer, Gary
2
Olsson, John
2
Powers, Thomas L.
2
Schramm-Klein, Hanna
2
Schuckel, Marcus
2
Steinmann, Sascha
2
Stiller, Michael
2
Tarasi, Crina O.
2
Vakulenko, Yulia
2
Voorhees, Clay M.
2
Willems, Kim
2
Wills, Gary
2
Witell, Lars
2
Zhang, Danni
2
Abbas, Haidar
1
Ahsan, Kamrul
1
Alptekinoglu, Aydin
1
Amorim, Pedro
1
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Journal of retailing and consumer services
13
Journal of retailing
7
International journal of physical distribution & logistics management : IJPD & LM
5
International journal of retail & distribution management
4
Journal of business research : JBR
4
Gabler Edition Wissenschaft
3
Psychology & marketing
3
SpringerLink / Bücher
3
European journal of operational research : EJOR
2
Forschungsergebnisse der WU Wirtschaftsuniversität Wien
2
GITAM journal of management : a quarterly publication of GITAM Institute of Management
2
International journal of consumer studies
2
International journal of physical distribution and logistics management
2
Journal of marketing theory and practice
2
Journal of service management
2
Omega : the international journal of management science
2
SOM research reports
2
Services marketing quarterly
2
The international review of retail, distribution and consumer research
2
The journal of services marketing
2
Arbeit und Technik : Schriftenreihe des Instituts Arbeit und Technik im Wissenschaftszentrum Nordrhein-Westfalen
1
Arbeitspapier
1
British journal of management : BJM
1
Business strategy and the environment
1
Consumption and public life
1
Dutch journal of finance and management
1
ERIM Ph. D. series research in management / Erasmus Institute of Management
1
ESMT working paper
1
Electronic markets : EM ; the international journal of electronic commerce and business media
1
Electronic markets : the international journal on networked business
1
Employee relations
1
European retail research
1
Expert journal of marketing
1
Forschungsbeiträge des Lehrstuhls Univ.-Prof. Dr. Anton Meyer und der Fördergesellschaft Finanzdienstleistungs-Marketing (FFM) e.V. an der Johannes-Gutenberg-Universität Mainz
1
Gabler Edition Wissenschaft / Schriftenreihe des Instituts für Marktorientierte Unternehmensführung (IMU), Universität Mannheim
1
Handelsforschung
1
ILR review : the journal of work and policy
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of business and economics
1
International journal of business information systems : IJBIS
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ECONIS (ZBW)
141
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41
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41
Forays into omnichannel : an online retailer's strategies for managing product returns
Mandal, Prasenjit
;
Basu, Preetam
;
Saha, Kushal
- In:
European journal of operational research : EJOR
292
(
2021
)
2
,
pp. 633-651
Persistent link: https://www.econbiz.de/10012502386
Saved in:
42
It takes two to interact : service orientation, negative emotions and customer phubbing in retail service work
Fellesson, Markus
;
Salomonson, Nicklas
- In:
Journal of retailing and consumer services
54
(
2020
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012238353
Saved in:
43
Effects of online retailer after delivery services on repurchase intention : an empirical analysis of customers' past experience and future confidence with the retailer
Javed, Muhammad Kashif
;
Wu, Min
- In:
Journal of retailing and consumer services
54
(
2020
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012238377
Saved in:
44
Measuring delightful customer experiences : the validation and testing of a customer delight scale along with its antecedents and effects
Torres, Edwin N.
;
Zhang, Tingting
;
Ronzoni, Giulio
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012241921
Saved in:
45
Customer responses to frontline employee complaining in retail service environments : the role of perceived impropriety
Locander, Jennifer A.
;
White, Allyn
;
Newman, Christopher L.
- In:
Journal of business research : JBR
107
(
2020
),
pp. 315-323
Persistent link: https://www.econbiz.de/10012156764
Saved in:
46
Consumer return policies in omnichannel operations
Nageswaran, Leela
;
Cho, Soo-Haeng
;
Scheller-Wolf, Alan
- In:
Management science : journal of the Institute for …
66
(
2020
)
12
,
pp. 5558-5575
Persistent link: https://www.econbiz.de/10012391392
Saved in:
47
Frontline cyborgs at your service : how human enhancement technologies affect customer experiences in retail, sales, and service settings
Grewal, Dhruv
;
Kroschke, Mirja
;
Mende, Martin
; …
- In:
Journal of interactive marketing : a quarterly …
51
(
2020
),
pp. 9-25
Persistent link: https://www.econbiz.de/10012299803
Saved in:
48
Returns management : an instrument for enhancing customer service for the Indian e-retail industry
Singh, Nikhil
;
Asthana, Smriti
- In:
Leadership strategies for global supply chain …
,
(pp. 271-286)
.
2020
Persistent link: https://www.econbiz.de/10012264269
Saved in:
49
Perceived market orientation in the product return experience and its impact on post-purchase behavior
Moore, Robert S.
;
Collier, Joel E.
;
Williams, Zachary
; …
- In:
Journal of marketing theory and practice : JMTP
28
(
2020
)
3
,
pp. 213-225
Persistent link: https://www.econbiz.de/10012483456
Saved in:
50
Developing a framework for the informal training/ learning for retail store employees
Kaila, Sunanda
- In:
GITAM journal of management : a quarterly publication …
18
(
2020
)
3
,
pp. 42-59
Persistent link: https://www.econbiz.de/10013187265
Saved in:
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