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~subject:"Electronic banking"
~subject:"Finanzdienstleistung"
~subject:"Self-service technology"
~subject:"Theorie"
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Electronic banking
Finanzdienstleistung
Self-service technology
Theorie
Selbstbedienung
551
Self-service
475
Consumer behaviour
239
Konsumentenverhalten
239
Kundenzufriedenheit
128
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126
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118
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117
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3
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1
Ploenzke AG <Wiesbaden>
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The journal of services marketing
7
International journal of hospitality management
4
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4
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4
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3
International journal of contemporary hospitality management
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Forschungsbeiträge des Lehrstuhls Univ.-Prof. Dr. Anton Meyer und der Fördergesellschaft Finanzdienstleistungs-Marketing (FFM) e.V. an der Johannes-Gutenberg-Universität Mainz
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Gabler Edition Wissenschaft
2
Innovationen und Konzepte für die Bank der Zukunft : mit modernen Vertriebslösungen und optimierten Wertschöpfungsprozessen künftigen Herausforderungen begegnen
2
International journal of quality and service sciences
2
Journal of hospitality marketing & management
2
Journal of strategic marketing
2
Journal of travel and tourism marketing
2
Services marketing quarterly
2
Technological forecasting & social change : an international journal
2
The international journal of bank marketing : IJBM
2
The international review of retail, distribution and consumer research
2
The service industries journal
2
A Research Agenda for Service Marketing
1
AMS review : official publication of the Academy of Marketing Science
1
Berichte aus der Wirtschaftsinformatik
1
Betriebswirtschaftliche Abhandlungen
1
Business process management cases vol. 2 : digital transformation - strategy, processes and execution
1
Customer Management : Vertriebs- und Servicekonzepte der Zukunft
1
Decision
1
Dienstleistung der Zukunft : Märkte, Unternehmen und Infrastrukturen im Wandel ; Ergebnisse der Tagung des BMBF vom 28. und 29. Juni 1995 in Berlin
1
Dienstleistungskolloquium am 21.04.2005 an der Universität Kaiserslautern : [... das 3. Dienstleistungskolloquium ...]
1
Digital transformation and new approaches in trade, economics, finance and banking
1
Doctoral thesis / Luleå University of Technology
1
Economics and the Internet : proceedings from the Third Berlin Internet Economics Workshop ; Berlin, June 2000
1
European management journal
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Gestione d'impresa : Marketing e vendite
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ECONIS (ZBW)
114
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114
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1
An analysis of the relationships between human, technological and physical factors in the retail banking sector
Mason, Michela C.
;
Massara, Francesco
;
Raggiotto, Francesco
- In:
Italian journal of marketing : ITJM
2022
(
2022
)
2
,
pp. 249-266
Persistent link: https://www.econbiz.de/10013277062
Saved in:
2
Understanding the implementation of retail self-service check-out technologies using necessary condition analysis
Duarte, Paulo
;
Silva, Susana C.
;
Linardi, Marcelo Augusto
; …
- In:
International journal of retail and distribution management
50
(
2022
)
13
,
pp. 140-163
Persistent link: https://www.econbiz.de/10013552651
Saved in:
3
Call it robot : anthropomorphic framing and failure of self-service technologies
Barone, Ada Maria
;
Stagno, Emanuela
;
Donato, Carmela
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 272-287
Persistent link: https://www.econbiz.de/10014515617
Saved in:
4
Service robots and their implications for service delivery
Wirtz, Jochen
;
Kunz, Werner H.
;
Paluch, Stefanie
; …
- In:
A Research Agenda for Service Marketing
,
(pp. 23-43)
.
2024
Persistent link: https://www.econbiz.de/10014517864
Saved in:
5
Self-service technology in casual dining restaurants
Nilsson, Elin
;
Pers, Johannes
;
Grubbström, Linn
- In:
Services marketing quarterly
42
(
2021
)
1/2
,
pp. 57-73
Persistent link: https://www.econbiz.de/10012607283
Saved in:
6
To automate or not to automate? : a contingency approach to service automation
Hottat, Eline
;
Leroi-Werelds, Sara
;
Streukens, Sandra
- In:
Journal of service management
34
(
2023
)
4
,
pp. 696-724
Persistent link: https://www.econbiz.de/10014338200
Saved in:
7
Self-service technology recovery : the importance of psychological need support
Keating, Byron W.
;
Aslan, Marjan
- In:
Journal of service management
34
(
2023
)
4
,
pp. 725-749
Persistent link: https://www.econbiz.de/10014338201
Saved in:
8
Joint location and pricing optimization of self-service in urban logistics considering customers' choice behavior
Zhang, Wenwei
;
Xu, Min
;
Wang, Shuaian
- In:
Transportation research / E : an international journal
174
(
2023
),
pp. 1-25
Persistent link: https://www.econbiz.de/10014338375
Saved in:
9
The relationship between service quality of banking kiosk and customer satisfaction : the moderating role of technology readiness
Nguyen Hong Quan
;
Quynh Huong Nguyen
;
Phuong Thao Tran
; …
- In:
International journal of quality and service sciences
15
(
2023
)
3/4
,
pp. 273-290
Persistent link: https://www.econbiz.de/10014432483
Saved in:
10
Consumers' paradoxical motives of co-creation : from self-service technology to crowd-sourcing platform
Wang, Xueqin
;
Wong, Yiik Diew
;
Liu, Feng
;
Yuen, Kum Fai
- In:
Technological forecasting & social change : an …
197
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014468826
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