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~subject:"Glücksspiel"
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Glücksspiel
Casino service quality
5
Customer satisfaction
5
Dienstleistungsqualität
5
Gambling
5
Kundenzufriedenheit
5
Service quality
5
Beziehungsmarketing
4
Relationship marketing
4
Consumer behaviour
3
Konsumentenverhalten
3
Customer loyalty
2
Macau
2
Macau casinos
2
Player propensity-to-switch
2
Player retention
2
Attitudinal loyalty
1
Behavioural loyalty
1
CASQUAL
1
China
1
Chinese gamblers
1
Customer loayalty
1
Loyalty programme
1
Measurement
1
Membership
1
Messung
1
Performance measurement
1
Performance-Messung
1
Scale development
1
Southeast Asia
1
Südostasien
1
attitudinal loyalty
1
behavioral loyalty
1
casino customer satisfaction
1
casino service quality
1
impact asymmetry analysis (IAA)
1
impact-range performance analysis (IRPA)
1
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Article
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English
5
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Prentice, Catherine
3
Back, Ki-Joon
1
Bradley, Gregory T.
1
Lee, Choong-Ki
1
Wang, Wei
1
Zeng, Zhong Lu
1
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International journal of hospitality management
1
Journal of business research : JBR
1
Journal of travel and tourism marketing
1
Services marketing quarterly
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
5
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1
Development and validation of a
casino
service
quality
scale : a holistic approach
Bradley, Gregory T.
;
Wang, Wei
- In:
Tourism management : research, policies, practice
88
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013194333
Saved in:
2
Determining the attributes of casino customer satisfaction : applying impact-range performance and asymmetry analyses
Back, Ki-Joon
;
Lee, Choong-Ki
- In:
Journal of travel and tourism marketing
32
(
2015
)
5/6
,
pp. 747-760
Persistent link: https://www.econbiz.de/10011387027
Saved in:
3
Who stays, who walks, and why in high-intensity service contexts
Prentice, Catherine
- In:
Journal of business research : JBR
67
(
2014
)
4
,
pp. 608-614
Persistent link: https://www.econbiz.de/10010363447
Saved in:
4
A patron, a referral and why in Macau casinos : the case of mainland Chinese gamblers
Zeng, Zhong Lu
;
Prentice, Catherine
- In:
International journal of hospitality management
36
(
2014
),
pp. 167-175
Persistent link: https://www.econbiz.de/10010239298
Saved in:
5
Attitudinal and behavioral loyalty amongst casino players in Macau
Prentice, Catherine
- In:
Services marketing quarterly
34
(
2013
)
4
,
pp. 309-321
Persistent link: https://www.econbiz.de/10010208598
Saved in:
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