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~subject:"Hotel industry"
~subject:"USA"
~type:"article"
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Search: subject_exact:"Servicequalität"
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Hotel industry
USA
Dienstleistungsqualität
14,663
Service quality
14,663
Customer satisfaction
5,315
Kundenzufriedenheit
5,315
Consumer behaviour
3,698
Konsumentenverhalten
3,698
Beziehungsmarketing
3,247
Relationship marketing
3,247
Quality management
1,878
Qualitätsmanagement
1,877
Financial audit
1,656
Wirtschaftsprüfung
1,656
Hospital
1,206
Krankenhaus
1,206
Health care
995
Gesundheitsversorgung
989
Customer service
963
Kundenservice
963
United States
951
Dienstleistungssektor
851
Service industry
851
Product quality
833
Produktqualität
833
Gesundheitswesen
794
Health care system
794
service quality
776
Beschwerdemanagement
719
Complaint management
719
Hotellerie
702
Online retailing
610
Online-Handel
610
E-commerce
597
Electronic Commerce
596
Emotion
506
Theory
497
Theorie
496
customer satisfaction
475
India
469
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537
Free
55
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Book / Working Paper
474
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1,538
Aufsatz in Zeitschrift
1,538
Aufsatz im Buch
86
Book section
86
Case study
23
Fallstudie
23
Conference paper
6
Konferenzbeitrag
6
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1,622
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8
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Han, Heesup
17
Karatepe, Osman M.
8
Torres, Edwin N.
8
Dabestani, Reza
7
Hanushek, Eric Alan
7
Jang, Soocheong
7
Mattila, Anna S.
7
Kim, Woo Gon
6
Law, Chun Hung Roberts
6
Min, Ho-key
6
Prybutok, Victor R.
6
Qu, Hailin
6
Shahin, Arash
6
Shirouyehzad, Hadi
6
Sparks, Beverley
6
Caber, Meltem
5
Eide, Eric R.
5
Figlio, David N.
5
McFadden, Kathleen L.
5
Nechyba, Thomas J.
5
Rebitzer, James B.
5
Rivkin, Steven G.
5
Rupp, Nicholas G.
5
Ryu, Kisang
5
Staiger, Douglas
5
Albayrak, Tahir
4
Ali, Faizan
4
Amin, Muslim
4
Assaker, Guy
4
Cobanoglu, Cihan
4
Daskin, Mustafa
4
Gowen, Charles, III.
4
Hung, Kam
4
Kim, Jinkyung Jenny
4
Lehto, Xinran Y.
4
Ok, Chihyung
4
Park, Jungkun
4
Rockoff, Jonah E.
4
Romano, Patrick S.
4
Sloan, Frank A.
4
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International journal of hospitality management
148
International journal of contemporary hospitality management
56
Journal of hospitality marketing & management
50
Tourism management : research, policies, practice
39
Journal of travel and tourism marketing
33
Health care management review : HCM review
27
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
24
Journal of retailing and consumer services
23
The service industries journal
19
Quality management journal : QMJ
18
The journal of services marketing
16
Auditing : a journal of practice & theory
14
Inquiry : a journal of health care organization, provision and financing
14
International journal of health care finance and economics
14
Tourism management perspectives : TMP
13
Economics of education review
12
Journal of business research : JBR
12
Contemporary accounting research : a journal of the Canadian Academic Accounting Association
11
Journal of health economics
11
Journal of human resources : JHR
11
The review of economics and statistics
11
Tourism analysis : an interdisciplinary tourism & hospitality journal
11
Health affairs : at the intersection of health, health care, and policy
10
Journal of air transport management
10
Journal of policy analysis and management : the journal of the Association for Public Policy Analysis and Management
10
Managing service quality : MSQ ; an international journal
10
Services marketing quarterly
10
The American economic review
10
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
10
Tourism economics : the business and finance of tourism and recreation
10
American economic journal : a journal of the American Economic Association
9
Journal of vacation marketing : an international journal
9
The Milbank quarterly
9
Academy of Management journal : AMJ
8
Health care financing review
8
International journal of leisure and tourism marketing : IJLTM
8
Journal of accounting and public policy
8
Journal of hospitality and tourism insights
8
Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
7
Brookings papers on education policy
7
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321
Co-creative service design in municipal health services : reflections and lessons learned from a design education perspective
Høiseth, Marikken
- In:
Service design and service thinking in healthcare and …
,
(pp. 169-188)
.
2019
Persistent link: https://www.econbiz.de/10012000246
Saved in:
322
Modeling customer satisfaction in online hotel booking
Ullah, Irfan
;
Rukh, Gul
;
Zhou, Jin
;
Khan, Farman Ullah
; …
- In:
Journal of retailing and consumer services
48
(
2019
),
pp. 100-104
Persistent link: https://www.econbiz.de/10012001286
Saved in:
323
The impact of value co-creation on hotel brand equity and customer satisfaction
González-Mansilla, Óscar
;
Berenguer Contrí, Gloria
; …
- In:
Tourism management : research, policies, practice
75
(
2019
),
pp. 51-65
Persistent link: https://www.econbiz.de/10012063560
Saved in:
324
Relational governance strategies for advanced service provision : multiple paths to superior financial performance in servitization
Sjödin, Rönnberg David
;
Parida, Vinit
;
Kohtamäki, Marko
- In:
Journal of business research : JBR
101
(
2019
),
pp. 906-915
Persistent link: https://www.econbiz.de/10012103658
Saved in:
325
Innovative capacity, quality certification and performance in the hotel sector
Hernández-Perlines, Felipe
;
Ariza-Montes, Antonio
; …
- In:
International journal of hospitality management
82
(
2019
),
pp. 220-230
Persistent link: https://www.econbiz.de/10012121705
Saved in:
326
How do customers respond to the hotel servicescape?
Lockwood, Andrew
;
Pyun, Kyunghee
- In:
International journal of hospitality management
82
(
2019
),
pp. 231-241
Persistent link: https://www.econbiz.de/10012121723
Saved in:
327
What's in a name? : initial evidence of U.S. audit partner identification using difference-in-differences analyses
Cunningham, Lauren M.
;
Li, Chan
;
Stein, Sarah E.
; …
- In:
The accounting review : a publication of the American …
94
(
2019
)
5
,
pp. 139-163
Persistent link: https://www.econbiz.de/10012121929
Saved in:
328
Antecedents and outcome of job embeddedness : evidence from four and five-star hotels
Wei Leong Chan
;
Ho, Jo Ann
;
Sambasivan, Murali
;
Ng, Siew Imm
- In:
International journal of hospitality management
83
(
2019
),
pp. 37-45
Persistent link: https://www.econbiz.de/10012121945
Saved in:
329
Shine bright like a star : hotel performance and guests' expectations based on star ratings
Mohsin, Asad
;
Rodrigues, Helena
;
Brochado, Ana
- In:
International journal of hospitality management
83
(
2019
),
pp. 103-114
Persistent link: https://www.econbiz.de/10012122034
Saved in:
330
Effects of biophilic design on consumer responses in the lodging industry
Lee, Seung Hyun
- In:
International journal of hospitality management
83
(
2019
),
pp. 141-150
Persistent link: https://www.econbiz.de/10012122052
Saved in:
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