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~subject:"Indien"
~subject:"Theory"
~subject:"staffing"
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Indien
Theory
staffing
call centers
44
Call centers
42
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Callcenter
24
many-server queues
8
India
7
Management
7
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Service quality
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Warteschlangentheorie
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contact centers
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heavy traffic
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Queueing theory
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Relationship marketing
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outsourcing
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Customer satisfaction
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Dienstleistungsqualität
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Kundenzufriedenheit
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Theorie
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queues
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skill-based routing
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Customer orientation
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Offshoring
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service systems
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telephone call centers
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Koole, Ger
3
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L'Ecuyer, Pierre
2
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2
Pot, Auke
2
Afèche, Philipp
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Cezik, Mehmet Tolga
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1
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1
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1
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1
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1
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1
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1
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1
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Manufacturing & Service Operations Management
4
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3
Manufacturing & service operations management : M & SOM
2
European journal of operational research : EJOR
1
Human relations
1
Journal of Indian business research
1
Journal of development economics
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of international business studies : JIBS ; an official journal of the Academy of International Business
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Production and operations management : an international journal of the Production and Operations Management Society
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ECONIS (ZBW)
10
RePEc
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1
Should we wait before outsourcing? : analysis of a revenue-generating blended contact center
Legros, Benjamin
;
Jouini, Oualid
;
Koole, Ger M.
- In:
Manufacturing & service operations management : M & SOM
23
(
2021
)
5
,
pp. 1118-1138
Persistent link: https://www.econbiz.de/10012653961
Saved in:
2
Customer acquisition, retention, and service access quality : optimal advertising, capacity level, and capacity allocation
Afèche, Philipp
;
Araghi, Mojtaba
;
Baron, Opher
- In:
Manufacturing & service operations management : M & SOM
19
(
2017
)
4
,
pp. 674-691
Persistent link: https://www.econbiz.de/10011770629
Saved in:
3
Refined models for efficiency-driven queues with applications to delay announcements and staffing
Huang, Junfei
;
Mandelbaum, Avishai
;
Zhang, Hanqin
; …
- In:
Operations research
65
(
2017
)
5
,
pp. 1380-1397
Persistent link: https://www.econbiz.de/10011757559
Saved in:
4
Basket composition and choice among direct channels : a latent state model of shopping costs
Kalyanam, Kirthi
;
Lenk, Peter J.
;
Rhee, Eddie
- In:
Journal of interactive marketing : a quarterly …
39
(
2017
),
pp. 69-88
Persistent link: https://www.econbiz.de/10011743777
Saved in:
5
Inter-dependent, heterogeneous, and time-varying service-time distributions in
call
centers
Ibrahim, Rouba
;
L'Ecuyer, Pierre
;
Shen, Haipeng
; …
- In:
European journal of operational research : EJOR
250
(
2016
)
2
,
pp. 480-492
Persistent link: https://www.econbiz.de/10011441678
Saved in:
6
Flexibility structure and capacity design with human resource considerations
Akşin, Zeynep
;
Çakan, Nesrin
;
Karaesmen, Fikri
; …
- In:
Production and operations management : an international …
24
(
2015
)
7
,
pp. 1086-1100
Persistent link: https://www.econbiz.de/10011309926
Saved in:
7
Effects of competitive psychological climate, work-family conflict and role conflict on customer orientation : the case of call center employees in India
Sahadev, Sunil
;
Seshanna, Sudarshan
;
Purani, Keyoor
- In:
Journal of Indian business research
6
(
2014
)
1
,
pp. 70-84
Persistent link: https://www.econbiz.de/10010491871
Saved in:
8
Englishization in offshore
call
centers
: a postcolonial perspective
Boussebaa, Mehdi
;
Sinha, Shuchi
;
Gabriel, Yiannis
- In:
Journal of international business studies : JIBS ; an …
45
(
2014
)
9
,
pp. 1152-1169
Persistent link: https://www.econbiz.de/10010439046
Saved in:
9
Identities on call : impact of impression management on Indian call center agents
Raghuram, Sumita
- In:
Human relations
66
(
2013
)
11
,
pp. 1471-1496
Persistent link: https://www.econbiz.de/10010201618
Saved in:
10
Do IT service centers promote school enrollment? : Evidence from India
Oster, Emily
- In:
Journal of development economics
104
(
2013
),
pp. 123-135
Persistent link: https://www.econbiz.de/10009792630
Saved in:
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