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~subject:"Konsumentenverhalten"
~subject:"United States"
~subject:"Viral marketing"
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Search: subject_exact:"Consumer complaints"
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Konsumentenverhalten
United States
Viral marketing
Beschwerdemanagement
1,602
Complaint management
1,601
Service quality
783
Dienstleistungsqualität
782
Kundenzufriedenheit
751
Customer satisfaction
750
Beziehungsmarketing
694
Relationship marketing
694
Consumer behaviour
630
Customer service
340
Kundenservice
340
Service recovery
153
Emotion
141
Service failure
134
Virales Marketing
107
service recovery
93
Social Web
92
Social web
92
Justice
91
Deutschland
90
USA
90
Gerechtigkeit
87
Germany
87
service failure
86
Dienstleistungssektor
81
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79
Theorie
72
Theory
72
Online retailing
69
Online-Handel
69
Mobile communications
68
Mobilkommunikation
68
Reklamation
65
Einzelhandel
51
Retail trade
51
Gastronomie
50
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50
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628
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106
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705
German
32
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Mattila, Anna S.
19
Roschk, Holger
10
Gelbrich, Katja
9
Jang, Soocheong
8
McColl-Kennedy, Janet R.
7
Balaji, M. S.
6
Grégoire, Yany
6
Matos, Celso Augusto de
6
Ro, Heejung
6
Robertson, Nichola
6
Baker, Melissa A.
5
Cai, Ruiying
5
Day, Ralph L.
5
MacQuilken, Lisa
5
Miao, Li
5
Svensson, Göran
5
Tsarenko, Yelena
5
Ding Hooi Ting
4
Fürst, Andreas
4
Halperin, Basil
4
Harun, Ahasan
4
Ho, Benjamin
4
Hogreve, Jens
4
Homburg, Christian
4
Hunt, H. Keith
4
List, John A.
4
Muir, Ian
4
Patterson, Paul G.
4
Sharma, Piyush
4
Strizhakova, Yuliya
4
Svari, Sander
4
Van Vaerenbergh, Yves
4
Wan, Lisa C.
4
Weber, Karin
4
Wu, Luorong
4
Zaugg, Alexandra Daniela
4
Abbasi, Amir Zaib
3
Beatty, Sharon E.
3
Bradley, Graham L.
3
Casidy, Riza
3
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National Bureau of Economic Research
2
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
RWTH Aachen
1
Technical Assistance Research Programs Institute <Washington, DC>
1
Technische Universität Dresden
1
USA / General Accounting Office
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
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Journal of business research : JBR
43
International journal of hospitality management
31
Journal of retailing and consumer services
29
Journal of hospitality marketing & management
27
The journal of services marketing
25
Journal of service research : JSR
19
International journal of contemporary hospitality management
14
European journal of marketing : EJM
13
Psychology & marketing
12
Service business
11
International journal of consumer studies
10
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
Services marketing quarterly
10
Managing service quality : MSQ ; an international journal
9
Journal of marketing
8
Journal of retailing
8
Journal of service management
8
Journal of the Academy of Marketing Science
8
The service industries journal
8
Ilmenauer Schriften zur Betriebswirtschaftslehre
7
Journal of air transport management
6
Journal of marketing management : MM
6
Journal of service research
6
Business horizons
5
International journal of quality and service sciences
5
Journal of service theory and practice : JSTP
5
Marketing letters : a journal of research in marketing
5
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
5
Cogent business & management
4
International journal of services and operations management
4
Journal of consumer behaviour : an international research review
4
Journal of consumer marketing
4
Journal of consumer research : JCR ; an interdisciplinary bimonthly
4
Journal of service theory and practice
4
Journal of strategic marketing
4
Journal of travel and tourism marketing
4
Marketing intelligence & planning
4
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
4
Asia-Pacific journal of business administration
3
Gabler Edition Wissenschaft
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ECONIS (ZBW)
736
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61
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61
A public organization provided a poor service : is there anything they can do to make it right with the citizen?
Caillier, James Gerard
- In:
Public performance & management review
46
(
2023
)
6
,
pp. 1469-1501
Persistent link: https://www.econbiz.de/10014414145
Saved in:
62
An empirical study of customer complaints : nature, extent, and strategies for mitigating complaints
Uppal, Rajinder Kumar
;
Singh, Dharminder
- In:
Finance India : the quarterly journal of Indian …
37
(
2023
)
2
,
pp. 359-381
Persistent link: https://www.econbiz.de/10014419232
Saved in:
63
Underscoring trainer's lack of effort or talent in service failure of personal fitness training : customers' negative word-of-mouth response
Park, Sangchul
;
Lee, Hyun-Woo
;
Nite, Calvin
- In:
Service business
17
(
2023
)
4
,
pp. 1025-1050
Persistent link: https://www.econbiz.de/10014504697
Saved in:
64
Emotion and trust in virtual service assistant design for effective service recovery
Le, Hoang T. P. M.
;
Park, Jungkun
;
Lee, Sangwoo
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014364045
Saved in:
65
Would you try it again? : dual effects of customer mindfulness on service recovery
Martinez, Luisa M.
;
Pacheco, Natália Araújo
;
Ramos, …
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014364668
Saved in:
66
The role of socially rich photos in generating favorable donation behavior on charity websites
Bataoui, Soffien
;
Boch, Emmanuelle
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014364672
Saved in:
67
Punitive switching costs and behavioral responses in the context of contractual services
Chuang, Yi-Fei
;
Dinh, Cong-Minh
;
Lu, Wei-Min
- In:
Management research review
46
(
2023
)
11
,
pp. 1559-1584
Persistent link: https://www.econbiz.de/10014430793
Saved in:
68
Emotion-regulatory chatbots for enhancing consumer servicing : an interpersonal emotion management approach
Luo, Bei
;
Lau, Raymond Yiu Keung
;
Li, Chunping
- In:
Information & management : the internat. journal of …
60
(
2023
)
5
,
pp. 1-17
Persistent link: https://www.econbiz.de/10014466169
Saved in:
69
Consumer-to-consumer conflicts and brand moderation strategies during COVID-19 service failures : a framework for international marketers
Dineva, Denitsa
;
Breitsohl, Jan
;
Roschk, Holger
; …
- In:
International marketing review
40
(
2023
)
5
,
pp. 1112-1133
Persistent link: https://www.econbiz.de/10014470109
Saved in:
70
Factors influencing consumer forgiveness : a systematic literature review and directions for future research
Kim, Yungchul
;
Ho, Ting Hin
;
Tan, Lay Peng
;
Casidy, Riza
- In:
Journal of service theory and practice
33
(
2023
)
5
,
pp. 601-628
Persistent link: https://www.econbiz.de/10014339764
Saved in:
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