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~subject:"Kundenzufriedenheit"
~subject:"Qualitätsmanagement"
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Search: subject:"Dienstleistungsmanagement"
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Kundenzufriedenheit
Qualitätsmanagement
Dienstleistungsmanagement
1,605
Service management
1,575
Dienstleistung
336
Dienstleistungsqualität
268
Service quality
266
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258
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Dienstleistungssektor
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100
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93
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90
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89
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88
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88
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87
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86
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86
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84
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Dienstleistungsbetrieb
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Kundenservice
84
Quality management
71
Krankenhaus
70
Consumer behaviour
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Bruhn, Manfred
11
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4
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3
Altinay, Levent
2
Börchers, Kirstin
2
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2
Cheng, Lai-yu
2
Cheung, Fung Yi Millissa
2
Cots, Santi
2
Fauser, Simon Georg
2
Kuntsche, Peter
2
Mattila, Anna S.
2
Pepels, Werner
2
Petzer, Daniel J.
2
Pongratz, Philip
2
Roth, Stefan
2
Straus, Lennart
2
Svari, Sander
2
Svensson, Göran
2
To, Wai Ming
2
Töpfer, Armin
2
Ukko, Juhani
2
Vogelgesang, Matthias
2
Wang, Chih-wei
2
Weinmann, Markus
2
Wissing, Christian
2
Abuelsamen, Amjad
1
Adamaschek, Bernd
1
Aflaki, Sam
1
Akarsu, Tugra Nazlil
1
Alcántara-Alcover, Enrique
1
Allen, Alexis M.
1
Alliprandini, Dário H.
1
Allon, Gad
1
Amorim, Marlene
1
Anaya, Gerardo Joel
1
Anderson, Sidney
1
Anh Thi Tu Le
1
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1
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Springer-Verlag GmbH
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1
ICServ <5., 2017, Wien>
1
Institut für Management und Tourismus
1
International Conference on Services Management <North Cyprus)>
1
Springer Gabler <Firma>
1
Verlag Dr. Kovač
1
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International journal of hospitality management
9
SpringerLink / Bücher
7
International journal of contemporary hospitality management
5
International journal of services and operations management
4
Service Value als Werttreiber : Konzepte, Messung und Steuerung
4
International journal of services, economics and management
3
Journal of business research : JBR
3
Journal of service research : JSR
3
Journal of service theory and practice : JSTP
3
Management decision : MD
3
Springer eBook Collection
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Tourism management : research, policies, practice
3
Fokus Dienstleistungsmarketing
2
Global cases on hospitality industry
2
Harvard business review : HBR
2
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
2
International journal of productivity and quality management : IJPQM
2
International journal of quality and service sciences
2
Journal of retailing and consumer services
2
Lehrbuch
2
Managing service quality : MSQ ; an international journal
2
Operations management research : OMR ; advancing practice through theory
2
Service business
2
Services marketing quarterly
2
The journal of services marketing
2
Wirtschaftsförderung in Lehre und Praxis
2
AMS review : official publication of the Academy of Marketing Science
1
Baltic Journal of Economic Studies
1
Basler Schriften zum Marketing
1
Business process management journal
1
Current issues in knowledge management
1
Decision
1
Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
1
Dienstleistungsmanagement und Social Media : Potenziale, Strategien und Instrumente
1
Discussion Paper des Fachbereichs Ingenieurwissenschaften im Studiengang Facility Management
1
Faculty & research / Insead : working paper series
1
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
1
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1
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1
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ECONIS (ZBW)
174
OLC EcoSci
3
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177
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1
Lean service : a contingency perspective
Fenner, Sophie
;
Netland, Torbjørn H.
- In:
Operations management research : OMR ; advancing …
16
(
2023
)
3
,
pp. 1271-1289
Persistent link: https://www.econbiz.de/10014425904
Saved in:
2
Issues of e-government services quality in the digital-by-default era : the case of the national e-procurement platform in Czechia
Špaček, David
;
Špačková, Zuzana
- In:
Journal of public procurement : JoPP
23
(
2023
)
1
,
pp. 1-34
Persistent link: https://www.econbiz.de/10014235077
Saved in:
3
The service encounter in higher education institutions : a systematic literature review
Msosa, Steven Kayambazinthu
- In:
Baltic Journal of Economic Studies
7
(
2021
)
3
,
pp. 20-28
Persistent link: https://www.econbiz.de/10012615963
Saved in:
4
Drivers of service productivity in the hospitality industry : a customer perspective
Ha Thu Nguyen
;
Anh Thi Tu Le
;
Truong Trong Hoang
- In:
International journal of productivity and quality …
39
(
2023
)
4
,
pp. 464-489
Persistent link: https://www.econbiz.de/10014364110
Saved in:
5
The interplay between physical and social servicescape : investigating negative CCI
Furrer, Olivier
;
Landry, Mikèle
;
Baillod, Chloé
; …
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 732-745
Persistent link: https://www.econbiz.de/10014314405
Saved in:
6
Quality Management for Services : Handbook for Successful Quality Management. Principles - Concepts - Methods
Bruhn, Manfred
-
2023
Basics of quality management for services -- Analysis of service quality -- Planning and control of quality management for services -- Implementation of quality management for services -- Quality controlling for services.
Persistent link: https://www.econbiz.de/10014318543
Saved in:
7
Service failure research in the hospitality and tourism industry : a synopsis of past, present and future dynamics from 2001 to 2020
Akarsu, Tugra Nazlil
;
Marvi, Reza
;
Foroudi, Pantea
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 186-217
Persistent link: https://www.econbiz.de/10013546041
Saved in:
8
Service quality measures : systematic literature review and future research directions
Prasad, Ram Komal
;
Verma, Sanjeev
- In:
International journal of management practice : IJMP
15
(
2022
)
1
,
pp. 9-23
Persistent link: https://www.econbiz.de/10012800117
Saved in:
9
"Enjoy!" the effects of service blessings on the customer
Schindler, Robert M.
;
Sen, Sandipan S.
;
Wiles, Judy A.
- In:
Services marketing quarterly
43
(
2022
)
1
,
pp. 110-128
Persistent link: https://www.econbiz.de/10012801859
Saved in:
10
Continuous improvement practice and the stages of service operations competitiveness : a hospital case study
Teixeira, André L.
;
Alliprandini, Dário H.
;
Aparecida …
- In:
International journal of productivity and quality …
37
(
2022
)
1
,
pp. 20-35
Persistent link: https://www.econbiz.de/10013448922
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