//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Salespeople"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Kunden-Hotline"
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Salespeople
Customer service
2,991
Kundenservice
2,991
Beziehungsmarketing
1,102
Relationship marketing
1,102
Dienstleistungsqualität
1,089
Service quality
1,089
Kundenzufriedenheit
962
Customer satisfaction
961
Consumer behaviour
738
Konsumentenverhalten
738
Deutschland
372
Germany
370
Beschwerdemanagement
341
Complaint management
340
Theorie
289
Theory
289
Dienstleistungssektor
255
Service industry
254
USA
182
United States
182
Emotion
180
Dienstleistung
170
Electronic Commerce
138
Einzelhandel
136
Retail trade
134
Services
130
Bundling strategy
128
Leistungsbündel
128
E-commerce
123
Online retailing
122
Online-Handel
122
Arbeitsverhalten
116
Verkaufspersonal
116
Work behaviour
116
Qualitätsmanagement
101
Lieferantenmanagement
100
Supplier relationship management
100
Quality management
99
Callcenter
93
more ...
less ...
Online availability
All
Undetermined
55
Free
7
Type of publication
All
Article
84
Book / Working Paper
32
Type of publication (narrower categories)
All
Article in journal
77
Aufsatz in Zeitschrift
77
Hochschulschrift
15
Thesis
9
Aufsatz im Buch
7
Book section
7
Graue Literatur
7
Guidebook
7
Non-commercial literature
7
Ratgeber
7
Arbeitspapier
2
Case study
2
Fallstudie
2
Working Paper
2
Aufgabensammlung
1
Collection of articles of several authors
1
Collection of articles written by one author
1
Handbook
1
Handbuch
1
Lehrbuch
1
Sammelwerk
1
Sammlung
1
Textbook
1
more ...
less ...
Language
All
English
90
German
26
Author
All
Chaker, Nawar N.
3
Yoo, Jaewon
3
Babakus, Emin
2
Barnes, Donald C.
2
Bosch, Thorsten
2
Brown, Tom
2
Fichtel, Sina
2
Gierl, Heribert
2
Guchait, Priyanko
2
Inderst, Roman
2
Kessler-Thönes, Tino
2
Kreuter, Dirk
2
Mengüç, Bülent
2
Minelli, Mauro
2
Mitchell, Dave
2
Ottaviani, Marco
2
Román, Sergio
2
Schneiderheinze, Wolfgang
2
Sok, Keo Mony
2
Sok, Phyra
2
Stiller, Michael
2
Wang, Chen-Ya
2
Yavas, Ugur
2
Zablah, Alex R.
2
Zotta, Carmen
2
Abu-ElSamen, Amjad A.
1
Akroush, Mamoun N.
1
Akter, Shahriar
1
Andersson, Pernille K.
1
Andzulis, James
1
Angell, Robert J.
1
Apiradee Wongkitrungrueng
1
Arndt, Aaron D.
1
Arnold, Todd
1
Arnold, Todd J.
1
Ates, Zelal
1
Auh, Seigyoung
1
Autry, Chad W.
1
Baaklini, Eliane Sam
1
Bacharach, Samuel B.
1
more ...
less ...
Institution
All
Erasmus Research Institute of Management
1
Forum Berufsbildung
1
Technische Universität Dortmund / Juniorprofessur für Dienstleistungsmanagement
1
Published in...
All
Journal of business research : JBR
7
Journal of service research : JSR
6
Journal of retailing and consumer services
5
The service industries journal
5
International journal of hospitality management
4
Journal of retailing
4
Journal of service research
4
SpringerLink / Bücher
4
The journal of personal selling & sales management : JPSSM
4
Gabler Edition Wissenschaft
3
Industrial marketing management : the international journal for industrial and high-tech firms
3
International journal of contemporary hospitality management
3
Interaktionen im Dienstleistungsbereich
2
International journal of bank marketing
2
Journal of marketing theory and practice
2
Journal of service management
2
Journal of the Academy of Marketing Science
2
Service business
2
Springer eBook Collection / Business and Economics
2
The journal of services marketing
2
Tourism management : research, policies, practice
2
Academy of Management journal : AMJ
1
An introduction to industrial service design
1
Berichte aus der Betriebswirtschaft
1
Business process management journal
1
Context and semantics for knowledge management : technologies for personal productivity
1
Das professionelle 1 x 1
1
ERIM report series research in management
1
European journal of marketing
1
European journal of marketing : EJM
1
Gabler Edition Wissenschaft / Marktorientiertes Management
1
Grundwissen
1
Innovation, Entrepreneurship und Digitalisierung
1
Innovatives Dienstleistungsmarketing in Theorie und Praxis
1
International journal of business excellence
1
International journal of human resource management
1
International journal of retail & distribution management
1
International journal of services and operations management
1
International journal of services and standards
1
Journal of marketing
1
more ...
less ...
Source
All
ECONIS (ZBW)
116
Showing
1
-
10
of
116
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Frontline employee inspiration in retailing : conceptualization, scale development, sources, and customer outcomes
Neumüller, Kathrin
-
2022
Persistent link: https://www.econbiz.de/10013188011
Saved in:
2
Toward digital service-sales ambidexterity in industrial firms : a microfoundations perspective
Classen, Moritz
-
2022
Persistent link: https://www.econbiz.de/10013348897
Saved in:
3
Do customer discounts affect frontline employees?
Troebs, Cord-Christian
;
Wagner, Tillmann
;
Herzog, Walter
- In:
Journal of service research
24
(
2021
)
3
,
pp. 390-404
Persistent link: https://www.econbiz.de/10012592945
Saved in:
4
How do customer-related characteristics influence frontline bank employees' boundary spanning behaviors?
Lee, Myoung-Soung
;
Yoo, Jaewon
- In:
International journal of bank marketing
41
(
2023
)
7
,
pp. 1945-1973
Persistent link: https://www.econbiz.de/10014470760
Saved in:
5
Customer influence on frontline employee work engagement
Yoo, Jaewon
;
Chen, Jing
;
Frankwick, Gary L.
- In:
International journal of bank marketing
41
(
2023
)
6
,
pp. 1443-1463
Persistent link: https://www.econbiz.de/10014332201
Saved in:
6
Empathetic creativity for frontline employees in the age of service robots : conceptualization and scale development
Do, Khoa The
;
Gip, Huy
;
Guchait, Priyanko
;
Wang, Chen-Ya
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 433-466
Persistent link: https://www.econbiz.de/10014338160
Saved in:
7
Frontline employee expectations on working with physical robots in retailing
Willems, Kim
;
Verhulst, Nanouk
;
Gauquier, Laurens de
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 467-492
Persistent link: https://www.econbiz.de/10014338164
Saved in:
8
Multiple psychological climates and employee self-regulatory focus : implications for frontline employee work behavior and service performance
Sok, Keo Mony
;
Danaher, Tracey S.
;
Sok, Phyra
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 228-246
Persistent link: https://www.econbiz.de/10014321977
Saved in:
9
How and why (imagined) online reviews impact frontline retail encounters
Marder, Ben
;
Angell, Robert J.
;
Boyd, Eric
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 265-279
Persistent link: https://www.econbiz.de/10014321993
Saved in:
10
Not my circus, not my monkeys? : frontline employee perceptions of customer deviant behaviors and service firms' guardianship policies
Fennell, Patrick B.
;
Lorenz, Melanie P.
;
Hall, Kristina …
- In:
Journal of service research
26
(
2023
)
3
,
pp. 422-440
Persistent link: https://www.econbiz.de/10014325997
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->