//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Service quality"
~type_genre:"Book section"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Kunden"
Narrow search
Delete all filters
| 2 applied filters
Year of publication
From:
To:
Subject
All
Service quality
Lieferantenmanagement
2,234
Supplier relationship management
2,234
Theorie
519
Theory
519
Deutschland
508
Germany
508
Customer service
432
Kundenservice
432
Lieferkette
404
Supply chain
404
Beziehungsmarketing
396
Relationship marketing
396
Business network
265
Unternehmensnetzwerk
265
E-commerce
241
Electronic Commerce
241
Automotive industry
158
Kfz-Industrie
158
Inter-firm cooperation
151
Unternehmenskooperation
151
Customer retention
133
Kundenbindung
133
Beschaffung
122
Procurement
122
Kunden
115
USA
115
United States
115
Customers
114
Outsourcing
113
Betriebliche Wertschöpfung
109
Value creation
109
Innovation management
103
Innovationsmanagement
103
Consumer behaviour
98
KMU
98
Konsumentenverhalten
98
SME
98
B-to-B-Marketing
94
Business-to-business marketing
94
Confidence
93
more ...
less ...
Online availability
All
Undetermined
12
Free
2
Type of publication
All
Article
92
Type of publication (narrower categories)
All
Book section
Article in journal
1,295
Aufsatz in Zeitschrift
1,295
Aufsatz im Buch
92
Hochschulschrift
61
Thesis
45
Graue Literatur
32
Non-commercial literature
32
Arbeitspapier
19
Working Paper
19
Case study
11
Collection of articles of several authors
11
Fallstudie
11
Sammelwerk
11
Conference paper
7
Konferenzbeitrag
7
Collection of articles written by one author
5
Guidebook
5
Konferenzschrift
5
Ratgeber
5
Sammlung
5
Aufsatzsammlung
4
Bibliografie enthalten
4
Bibliography included
4
Conference proceedings
3
Accompanied by computer file
1
Elektronischer Datenträger als Beilage
1
Interview
1
Reprint
1
Systematic review
1
Übersichtsarbeit
1
more ...
less ...
Language
All
German
52
English
40
Author
All
Coenen, Christian
3
Paluch, Stefanie
2
Pepels, Werner
2
Stauss, Bernd
2
Aji, Bagus Wicaksono
1
Akbar, Mohammad Muzahid
1
Amer, Mahmoud
1
Anderson, Verl
1
Ates, Zelal
1
Ba, Sulin
1
Baeshen, Mashhour H.
1
Baumgärtner, Frank
1
Beynon, Malcolm J.
1
Bienzeisler, Bernd
1
Billen, Peter
1
Bischoff, Christoph
1
Blanchard, Kenneth H.
1
Blanchard, Scott
1
Bothe, Stephanie
1
Braun, Martin
1
Brenner, Markus
1
Bretzke, Wolf-Rüdiger
1
Brodhun, Maximilian
1
Bruhn, Manfred
1
Buła, Piotr
1
Bäckström, Lars
1
Böhmann, Tilo
1
Büttgen, Marion
1
Caldwell, Cam
1
Chidmi, Benaissa
1
Christoforou, Tandy
1
Crijns, Rogier
1
Damali, Uzay
1
Dannemann, Dirk
1
Dauben, Stephan A.
1
Daunt, Kate L.
1
De Wilde, July
1
Delcourt, Cécile
1
Dieckmann, Frank
1
Dobrowolska, Anna
1
more ...
less ...
Published in...
All
Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
12
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
4
Serviceorientierung im Unternehmen : Forum Dienstleistungsmanagement
4
Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
3
Interaktionen im Dienstleistungsbereich
3
A Research Agenda for Service Marketing
2
Dienstleistungscontrolling
2
Grundlagen des After Sales Marketing
2
Advances in applied business research : the L.A.B.S. initiative
1
Aktuelle Aspekte in der Dienstleistungsforschung : [im November 2013 fand an der Ludwig-Maximilians-Universität München der 17. Workshop Dienstleistungsmarketing statt, der vom Institut für Marketing ausgerichtet wurde]
1
An introduction to industrial service design
1
Arbeitsmarktpolitik in der sozialen Marktwirtschaft : vom Arbeitsförderungsgesetz zum Sozialgesetzbuch II und III
1
Brand management ; Vol. 2
1
Brand research : [an outcome of the second International Conference on Brand Management]
1
Business and management issues in the global and digital era : Indonesian perspectives
1
Business performance measurement and management
1
Competitive advantage : strategies, management and performance
1
Customer Experience : Forum Dienstleistungsmanagement
1
Customer service : empowerment and entrapment
1
Delivering value in turbulent times : AMA Summer Educators' Conference 2011 ; AMA educators' proceedings Volume 22 ; San Francisco, California, USA, 5 - 7 August 2011
1
Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
1
Dienstleistungsmarketing : Impulse für Forschung und Management ; [Workshop Dienstleistungsmarketing im November 2003]
1
Digitalisierung der Unternehmenssteuerung : Prozessautomatisierung, Business Analytics, Big Data, SAP S/4HANA, Anwendungsbeispiele
1
E-Commerce : Netze, Märkte, Technologien ; mit 33 Tabellen
1
E-Life: web-enabled convergence of commerce, work, and social life : 10th Workshop on E-Business, WEB 2011 ; Shanghai, China, December 2011 ; revised selected papers
1
E-business innovation and change management
1
Economics of grids, clouds, systems, and services : 7th international workshop, GECON 2010, Ischia, Italy, August 31, 2010 ; proceedings
1
Handbook of business and finance : multinational companies, venture capital and non-profit organizations
1
Handbook of research on e-business standards and protocols ; Vol. 2
1
Handbook of research on intelligent techniques and modeling applications in marketing analytics
1
Herausforderungen der Wirtschaftsinformatik
1
Innovation and system dynamics in food networks 2007 : Proceedings of the 1st International European Forum on Innovation and System Dynamics in Food Networks, organized by International Center for Food Chain and Network Research, University of Bonn, Germany ; officially endorsed by the European Association of Agricultural Economists (EAAE) as 1st Forum, february 15-17, 2007, Innsbruck-Igls, Austria
1
Innovations in certain areas of organization management and marketing
1
Japanese management in evolution : new directions, breaks and emerging practices
1
Key challenges and opportunities for quality, sustainability and innovation in the fourth industrial revolution : quality and service management in the fourth industrial revolution - sustainability and value co-creation
1
Konzepte - Kundeninteraktionen - Geschäftsmodelle
1
Kundenbeziehungen im Dienstleistungsbereich
1
Kundennahe Logistik : wertschöpfend, agil, beziehungsorientiert ; 13. Fachtagung der Deutschen Gesellschaft für Logistik, 16. Juni 1998, Darmstadt
1
LISS 2012 ; Vol. 1
1
Managed Services : IT-Sourcing der nächsten Generation
1
more ...
less ...
Source
All
ECONIS (ZBW)
92
Showing
1
-
10
of
92
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Service robots and their implications for service delivery
Wirtz, Jochen
;
Kunz, Werner H.
;
Paluch, Stefanie
; …
- In:
A Research Agenda for Service Marketing
,
(pp. 23-43)
.
2024
Persistent link: https://www.econbiz.de/10014517864
Saved in:
2
Emotions in service encounters : a review and research agenda
Delcourt, Cécile
- In:
A Research Agenda for Service Marketing
,
(pp. 93-129)
.
2024
Persistent link: https://www.econbiz.de/10014517956
Saved in:
3
The impact of quality management practices on purchasing performance within supply chain relationships in service organizations
Salam, Muhammad Asif
;
Yaqub, Muhammad Zafar
- In:
Networks in International Business : Managing …
,
(pp. 309-331)
.
2023
Persistent link: https://www.econbiz.de/10013539453
Saved in:
4
Begeisterungseigenschaften in der Unternehmensberatung und deren Wirkung auf die Kundenloyalität
Raff, Tilmann
;
Billen, Peter
;
Seitz, Nadine
- In:
Marketing und Innovation in disruptiven Zeiten
,
(pp. 147-167)
.
2023
Persistent link: https://www.econbiz.de/10013555051
Saved in:
5
Quality strategies for customer loyalty in an e-service environment : a case of m-banking customers
Vasudeva, Savdeep
- In:
Strategies and tools for managing connected consumers
,
(pp. 46-69)
.
2020
Persistent link: https://www.econbiz.de/10012106733
Saved in:
6
Digital customer experience : an emerging theme in customer service excellence
Grønholdt, Lars
- In:
Key challenges and opportunities for quality, …
,
(pp. 143-152)
.
2021
Persistent link: https://www.econbiz.de/10012506167
Saved in:
7
The influence of customer characteristics on frontline employees’ customer need knowledge
Hüttel, Björn Armin
;
Schumann, Jan Hendrik
;
Büttgen, …
- In:
Three essays on success factors of digital and …
,
(pp. 116-155)
.
2017
Persistent link: https://www.econbiz.de/10011894444
Saved in:
8
Managing customer performance in services
Secchi, Enrico
;
Damali, Uzay
;
McCutcheon, David
;
Tax, …
- In:
The Routledge handbook of service research insights and …
,
(pp. 302-321)
.
2020
Persistent link: https://www.econbiz.de/10012238670
Saved in:
9
Relevance of authenticity in the world of automated service encounters
Olk, Stephan
;
Tscheulin, Dieter K.
-
2020
Persistent link: https://www.econbiz.de/10012265808
Saved in:
10
Multimodale Kommunikation für Dienstleistungsanbieter am Point of Service (POS) zur Steuerung der wahrgenommenen Dienstleistungsqualität
Steffen, Dirk
- In:
Werbung für alle Sinne : multimodale …
,
(pp. 237-252)
.
2020
Persistent link: https://www.econbiz.de/10012271839
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->