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~subject:"Service quality"
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Search: subject_exact:"Dienstleistung"
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Service quality
Dienstleistung
7,037
Services
3,643
Dienstleistungssektor
1,257
Deutschland
1,183
Service industry
1,138
Germany
973
Freie Berufe
785
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784
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765
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755
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673
Dienstleistungsqualität
569
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405
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400
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392
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391
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389
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389
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386
Innovation management
354
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337
Service management
331
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321
Services marketing
317
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306
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284
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280
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271
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269
Dienstleistungshandel
262
Trade in services
260
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225
Freier Beruf
224
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217
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216
services management
211
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208
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203
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200
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German
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Bruhn, Manfred
8
Edvardsson, Bo
5
Huang, Ming-Hui
5
McColl-Kennedy, Janet R.
5
Benkenstein, Martin
4
Gallan, Andrew S.
4
Paluch, Stefanie
4
Stauss, Bernd
4
Wirtz, Jochen
4
Anderson, Sidney
3
Bitner, Mary Jo
3
Blau, Benjamin
3
Brown, Stephen Walter
3
Calabrese, Armando
3
Chase, Richard B.
3
Debo, Laurens G.
3
Falk, Tomas
3
Gerstner, Eitan
3
Gouthier, Matthias
3
Gustafsson, Anders
3
Helkkula, Anu
3
Huiskonen, Janne
3
Jaakkola, Elina
3
Karppinen, Henri
3
Kleinaltenkamp, Michael
3
Kowalkowski, Christian
3
Meran, Georg
3
Ostrom, Amy L.
3
Polese, Francesco
3
Rayburn, Steven W.
3
Russell-Bennett, Rebekah
3
Rust, Roland T.
3
Schwarze, Reimund
3
Seppänen, Kaisa
3
Sharma, Piyush
3
Sousa, Rui
3
Toktay, L. Beril
3
Van Wassenhove, Luk N.
3
Alkire, Linda
2
Anderson, Laurel
2
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
Verlag Dr. Kovač
3
Universität Potsdam
2
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
Autohaus Buch und Formular
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Center for Service Excellence
1
Deutscher Juristentag <68, 2010, Berlin>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Edward Elgar Publishing
1
Eric Cuvillier <Firma>
1
European Committee for Standardization
1
Fidschi
1
Friedrich-Schiller-Universität Jena
1
IGI Global
1
Logos Verlag Berlin
1
Society of Service Science
1
Springer Fachmedien München GmbH
1
Springer Fachmedien Wiesbaden
1
Technische Universität Clausthal
1
Universität Kaiserslautern / Lehrstuhl für Produktionswirtschaft
1
Zukunftsinitiative Rheinland-Pfalz
1
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Published in...
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The journal of services marketing
27
Journal of service management
24
Journal of service research : JSR
19
SpringerLink / Bücher
14
The service industries journal
14
International journal of hospitality management
12
Journal of service research
12
Journal of retailing and consumer services
11
Services marketing quarterly
10
Gabler Edition Wissenschaft
8
Journal of business research : JBR
7
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of production economics
5
International journal of quality and service sciences
5
International journal of services technology and management
5
Schriftenreihe innovatives Dienstleistungsmanagement
5
Service business
5
European review of service economics and management
4
International journal of services and operations management
4
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
4
Journal of service theory and practice
4
Journal of service theory and practice : JSTP
4
Public management review
4
Reihe Dienstleistungsmanagement, Dienstleistungsmarketing
4
Springer eBook Collection / Business and Economics
4
The journal of business & industrial marketing
4
Basler Schriften zum Marketing
3
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
3
Gabler Research
3
Gabler-Edition Wissenschaft
3
International journal of contemporary hospitality management
3
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
3
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
3
Journal of the Academy of Marketing Science
3
Journal of the Operational Research Society : OR
3
Operations research
3
Schriftenreihe Schwerpunkt Marketing / Arbeitspapier
3
A Research Agenda for Service Marketing
2
AMS review : official publication of the Academy of Marketing Science
2
Berichte aus Energie- und Umweltforschung
2
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ECONIS (ZBW)
566
ArchiDok
1
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1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
Understanding and improving consumer reactions to service bots
Castelo, Noah
;
Boegershausen, Johannes
;
Hildebrand, …
- In:
Journal of consumer research : JCR ; an …
50
(
2023
)
4
,
pp. 848-863
Persistent link: https://www.econbiz.de/10014444213
Saved in:
3
Free-to-fee transformation of industrial services
Mustak, Mekhail
;
Ulaga, Wolfgang
;
Grohmann, Marcella Maria
- In:
Journal of service research
26
(
2023
)
1
,
pp. 21-43
Persistent link: https://www.econbiz.de/10014246191
Saved in:
4
Government-to-business e-service provision in Myanmar
Aye Aye Myint
-
2023
Persistent link: https://www.econbiz.de/10014281688
Saved in:
5
To serve and protect : a typology of service robots and their role in physically safe services
Schepers, Jeroen
;
Streukens, Sandra
- In:
Journal of service management
33
(
2022
)
2
,
pp. 197-209
Persistent link: https://www.econbiz.de/10012880723
Saved in:
6
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
7
Service robots, agency and embarrassing service encounters
Pitardi, Valentina
;
Wirtz, Jochen
;
Paluch, Stefanie
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
Saved in:
8
Buffer bots : the role of virtual service agents in mitigating negative effects when service fails
Sands, Sean
;
Campbell, Colin L.
;
Plangger, Kirk
;
Pitt, …
- In:
Psychology & marketing
39
(
2022
)
11
,
pp. 2039-2054
Persistent link: https://www.econbiz.de/10013465140
Saved in:
9
Service design in healthcare : a segmentation-based approach
Engström, Jon
;
Norin, Olof
;
De Gosson de Varennes, Serge
; …
- In:
Journal of service management
33
(
2022
)
6
,
pp. 50-78
Persistent link: https://www.econbiz.de/10013537611
Saved in:
10
Evidence use as sociomaterial practice? : a qualitative study of decision-making on introducing service innovations in health care
Turner, Simon
;
D'Lima, Danielle
;
Sheringham, Jessica
; …
- In:
Public management review
24
(
2022
)
7
,
pp. 1075-1099
Persistent link: https://www.econbiz.de/10013355275
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