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~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Conference proceedings"
~type_genre:"Wörterbuch"
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Search: subject_exact:"Selbstbedienung"
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Selbstbedienung
320
Self-service
318
Consumer behaviour
196
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Customer satisfaction
105
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105
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Wang, Cheng
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Lee, Hyun-joo
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Robertson, Nichola
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Johannes Gutenberg-Universität Mainz / Seminar Finanzdienstleistungen im Spannungsfeld zwischen Rationalisierung und Kundenorientierung
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The journal of services marketing
15
The service industries journal
14
Journal of retailing and consumer services
13
Journal of business research : JBR
12
International journal of hospitality management
10
Services marketing quarterly
10
Journal of hospitality marketing & management
8
Journal of service management
8
Journal of service research : JSR
7
Managing service quality : MSQ ; an international journal
7
International journal of contemporary hospitality management
5
Journal of travel and tourism marketing
5
Service business
5
The international review of retail, distribution and consumer research
5
International journal of services and operations management
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of retailing
4
Psychology & marketing
4
Betriebs-Berater : BB
3
Economie et statistique
3
History of retailing and consumption
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Information systems management
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Journal of air transport management
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Journal of decision systems
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Management science : journal of the Institute for Operations Research and the Management Sciences
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Technological forecasting & social change : an international journal
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European journal of marketing : EJM
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European retail research
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Harvard-Business-Manager : das Wissen der Besten
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International journal of business information systems : IJBIS
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International journal of quality and service sciences
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International journal of retail & distribution management
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International journal of retail and distribution management
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International journal of services, economics and management
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International journal of sports marketing & sponsorship
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International journal of technology marketing : IJTMkt
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Journal of consumer policy : consumer issues in law, economics and behavioural sciences
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ECONIS (ZBW)
320
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61
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61
Self-construals as the locus of paradoxical consumer empowerment in self-service retail technology environments
Schweitzer, Virginie
;
Simon, Françoise
- In:
Journal of business research : JBR
126
(
2021
),
pp. 291-306
Persistent link: https://www.econbiz.de/10012494254
Saved in:
62
A multilevel study on preferences for self-service technology versus human staff : insights from hotels in China
Liu, Chun
;
Hung, Kam
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012495083
Saved in:
63
Effects of social interaction flow on experiential quality, service quality and satisfaction : moderating effects of self-service technologies to reduce employee interruptions
Wu, Xuanjin
;
Gursoy, Dogan
;
Zhang, Meng
- In:
Journal of hospitality marketing & management
30
(
2021
)
5
,
pp. 571-591
Persistent link: https://www.econbiz.de/10012549286
Saved in:
64
Antecedents of self-service technology in brick and mortar stores in India : an empirical study in the COVID-19 pandemic environment
Archana Singh
- In:
International journal of management concepts and …
14
(
2021
)
3
,
pp. 244-258
Persistent link: https://www.econbiz.de/10012671190
Saved in:
65
Self-service technology adoption by air passengers : a case study of fast air travel services in Taiwan
Lien, Che-Hui
;
Hsu, Maxwell K.
;
Shang, Jing-Zhi
;
Wang, …
- In:
The service industries journal
41
(
2021
)
9/10
,
pp. 671-695
Persistent link: https://www.econbiz.de/10012586856
Saved in:
66
Self-service technology recovery : the effect of recovery initiation and locus of responsibility
Dao, Hung M.
;
Theotokis, Aristeidis
- In:
Journal of interactive marketing : a quarterly …
54
(
2021
),
pp. 25-39
Persistent link: https://www.econbiz.de/10012592151
Saved in:
67
Robot salesmen : automated food retailing in the United States : 1925-39
Huppatz, D. J.
- In:
History of retailing and consumption
7
(
2021
)
3
,
pp. 261-276
Persistent link: https://www.econbiz.de/10013415386
Saved in:
68
Ranking mobile wallet service providers using fuzzy multi-criteria decision-making approach
Kapoor, Ashwarya
;
Sindwani, Rajiv
;
Goel, Manisha
- In:
International journal of e-business research : an …
17
(
2021
)
4
,
pp. 19-39
Persistent link: https://www.econbiz.de/10013209311
Saved in:
69
Understanding consumers' behavior to adopt self-service parcel services for last-mile delivery
Zhou, Min
;
Zhao, Lindu
;
Kong, Nan
;
Campy, Kathryn S.
;
Xu, Ge
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012132206
Saved in:
70
The role of consumer participation readiness in automated parcel station usage intentions
Chen, Ching-fu
;
White, Christopher J.
;
Hsieh, Yi-En
- In:
Journal of retailing and consumer services
54
(
2020
),
pp. 1-6
Persistent link: https://www.econbiz.de/10012238372
Saved in:
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