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~subject:"Service quality"
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Search: person:"Jang, SooCheong"
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Service quality
Restaurant industry
68
Gastronomie
67
Consumer behaviour
62
Konsumentenverhalten
57
USA
56
United States
56
Customer satisfaction
22
Hotel industry
22
Hotellerie
22
Kundenzufriedenheit
21
Dienstleistungsqualität
17
Franchising
17
Brand image
12
Markenimage
12
Advertising effects
11
Beziehungsmarketing
11
Holiday behaviour
11
Relationship marketing
11
Urlaubsverhalten
11
Werbewirkung
11
Beschwerdemanagement
10
Complaint management
10
Advertising
9
Emotion
9
Gastgewerbe
9
Hospitality industry
9
Profitability
9
Rentabilität
9
Diversification
8
Theorie
8
Theory
8
Tourism
8
Tourism marketing
8
Tourismusmarketing
8
Corporate finance
7
Diversifikation
7
Elderly people
7
Firm performance
7
Service recovery
7
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17
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17
research-article
1
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English
18
Author
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Jang, Soocheong
17
Ha, Jooyeon
4
Kim, Heewon
2
Kim, Jong-hyeong
2
Namkung, Young
2
Adler, Howard
1
Byun, Jaemun
1
Chiang, Chun-Fang
1
Choi, Soo Keun
1
Hur, Jungyun
1
Jang, SooCheong (Shawn)
1
Jeong, EunHa
1
Kim, DongHee
1
Kim, Jong-Hyeong
1
Kwon, SoYeon
1
Park, Jeong-yeol
1
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International journal of hospitality management
9
International journal of contemporary hospitality management
3
The journal of services marketing
2
Journal of Services Marketing
1
Journal of business research : JBR
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality marketing & management
1
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ECONIS (ZBW)
17
Other ZBW resources
1
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1
Does social class matter in recovering self-service technology failures?
Kim, Heewon
;
Jang, Soocheong
- In:
International journal of contemporary hospitality management
34
(
2022
)
3
,
pp. 1135-1153
Persistent link: https://www.econbiz.de/10013164531
Saved in:
2
Is differential treatment in response to service failures effective? : the roles of comparison, loyalty, and scarcity messages
Kim, Heewon
;
Jang, Soocheong
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012547932
Saved in:
3
Can signaling impact customer satisfaction and behavioral intentions in times of service failure? : evidence from open versus closed kitchen restaurants
Byun, Jaemun
;
Jang, Soocheong
- In:
Journal of hospitality marketing & management
28
(
2019
)
7
,
pp. 785-806
Persistent link: https://www.econbiz.de/10012176719
Saved in:
4
Factors affecting memorability of service failures : a longitudinal analysis
Kim, Jong-Hyeong
;
Jang, Soocheong
- In:
International journal of contemporary hospitality management
28
(
2016
)
8
,
pp. 1676-1701
Persistent link: https://www.econbiz.de/10011613986
Saved in:
5
Toward service recovery strategies : the role of consumer-organization relationship norms
Hur, Jungyun
;
Jang, Soocheong
- In:
The journal of services marketing
30
(
2016
)
7
,
pp. 724-735
Persistent link: https://www.econbiz.de/10011590917
Saved in:
6
What drives café customers to spread eWOM? : examining self-relevant value, quality value, and opinion leadership
Kim, DongHee
;
Jang, Soocheong
;
Adler, Howard
- In:
International journal of contemporary hospitality management
27
(
2015
)
2
,
pp. 261-282
Persistent link: https://www.econbiz.de/10011300091
Saved in:
7
Why do customers switch? : more satiated or less satisfied
Park, Jeong-yeol
;
Jang, Soocheong
- In:
International journal of hospitality management
37
(
2014
),
pp. 159-170
Persistent link: https://www.econbiz.de/10010354187
Saved in:
8
A scenario-based experiment and a field study : a comparative examination for service failure and recovery
Kim, Jong-hyeong
;
Jang, Soocheong
- In:
International journal of hospitality management
41
(
2014
),
pp. 125-132
Persistent link: https://www.econbiz.de/10010403058
Saved in:
9
The fading effect bias : examining changes in affect and behavioral intention in restaurant service failures and reoveries
Kim, Jong-hyeong
;
Jang, Soocheong
- In:
International journal of hospitality management
40
(
2014
),
pp. 109-119
Persistent link: https://www.econbiz.de/10010388577
Saved in:
10
Effects of compensation for service recovery : from the equity theory perspective
Kwon, SoYeon
;
Jang, Soocheong
- In:
International journal of hospitality management
31
(
2012
)
4
,
pp. 1235-1243
Persistent link: https://www.econbiz.de/10009567530
Saved in:
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