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~person:"Van Jaarsveld, Danielle"
~person:"Akşin, Zeynep"
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Call centre
13
Callcenter
13
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3
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Van Jaarsveld, Danielle
Akşin, Zeynep
Doellgast, Virginia
17
Connell, Julia
14
Burgess, John
12
D'Cruz, Premilla
12
Noronha, Ernesto
12
Russell, Bob
12
Taylor, Phil
12
Holtgrewe, Ursula
11
Sauermann, Jan
11
Jouini, Oualid
10
L'Ecuyer, Pierre
10
Mirchandani, Kiran
10
Heinz, Matthias
8
Jeworrek, Sabrina
8
Koole, Ger M.
8
Mertins, Vanessa
8
Scholarios, Dora
8
Schumacher, Heiner
8
Stolletz, Raik
8
Sutter, Matthias
8
Grip, Andries de
7
Hannif, Zeenobiyah
7
Kumar, Anuj
7
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7
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7
Aparicio-Valverde, Mireia
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Kwon, Hyunji
6
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6
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Production and operations management : an international journal of the Production and Operations Management Society
3
British journal of industrial relations : BJIR ; an international journal of employment relations
1
Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work
1
European journal of industrial relations
1
Human relations
1
ILR review : the journal of work and policy
1
International journal of production economics
1
Management science : journal of the Institute for Operations Research and the Management Sciences
1
Manufacturing & service operations management : M & SOM
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1
ROA Technical report
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ECONIS (ZBW)
13
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1
Customer aggression, employee voice and quit rates : evidence from the frontline service workforce
Liu, Xiangmin
;
Van Jaarsveld, Danielle
;
Yanadori, Yoshio
- In:
British journal of industrial relations : BJIR ; an …
60
(
2022
)
2
,
pp. 348-370
Persistent link: https://www.econbiz.de/10013190938
Saved in:
2
Impact of delay announcements in call centers : an empirical approach
Akşin, Zeynep
;
Ata, Baris
;
Emadi, Seyed Morteza
;
Su, …
- In:
Operations research
65
(
2017
)
1
,
pp. 242-265
Persistent link: https://www.econbiz.de/10011649054
Saved in:
3
Flexibility structure and capacity design with human resource considerations
Akşin, Zeynep
;
Çakan, Nesrin
;
Karaesmen, Fikri
; …
- In:
Production and operations management : an international …
24
(
2015
)
7
,
pp. 1086-1100
Persistent link: https://www.econbiz.de/10011309926
Saved in:
4
Call center delay announcement using a newsvendor-like performance criterion
Jouini, Oualid
;
Akşin, Zeynep
;
Karaesmen, Fikri
; …
- In:
Production and operations management : an international …
24
(
2015
)
4
,
pp. 587-604
Persistent link: https://www.econbiz.de/10011282790
Saved in:
5
Peakedness-based staffing for call center outsourcing
Van den Schrieck, Jean-Christophe
;
Akşin, Zeynep
; …
- In:
Production and operations management : an international …
23
(
2014
)
3
,
pp. 504-524
Persistent link: https://www.econbiz.de/10010355678
Saved in:
6
Structural estimation of callers' delay sensitivity in call centers
Akşin, Zeynep
;
Ata, Barış
;
Emadi, Seyed Morteza
;
Su, …
- In:
Management science : journal of the Institute for …
59
(
2013
)
12
,
pp. 2727-2746
Persistent link: https://www.econbiz.de/10010234717
Saved in:
7
Call centers : emotional labor over the phone
Van Jaarsveld, Danielle
;
Poster, Winifred R.
- In:
Emotional labor in the 21st century : diverse …
,
(pp. 153-173)
.
2013
Persistent link: https://www.econbiz.de/10009663194
Saved in:
8
It's all in the mix : determinants and consequences of workforce blending in call centres
Kwon, Hyunji
;
Van Jaarsveld, Danielle
- In:
Human relations
66
(
2013
)
8
,
pp. 1075-1100
Persistent link: https://www.econbiz.de/10009787370
Saved in:
9
Call centers with delay information : models and insights
Jouini, Oualid
;
Akşin, Zeynep
;
Dallery, Yves
- In:
Manufacturing & service operations management : M & SOM
13
(
2011
)
4
,
pp. 534-548
Persistent link: https://www.econbiz.de/10009388119
Saved in:
10
The effects of institutional and organizational characteristics on work force flexibility: evidence from call centers in three liberal market economies
Van Jaarsveld, Danielle
;
Kwon, Hyunji
;
Frost, Ann C.
- In:
ILR review : the journal of work and policy
62
(
2008/09
)
4
,
pp. 573-601
Persistent link: https://www.econbiz.de/10003883043
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