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~isPartOf:"International journal of electronic customer relationship management : IJECRM"
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E-commerce
51
Electronic Commerce
51
Beziehungsmarketing
45
Relationship marketing
45
Customer satisfaction
18
Kundenzufriedenheit
18
Consumer behaviour
17
Konsumentenverhalten
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Online retailing
14
Online-Handel
14
Dienstleistungsqualität
10
Service quality
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Internet marketing
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Mobile Business
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Online-Marketing
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Confidence
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Marketing management
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KMU
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customer satisfaction
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Sohn, Changsoo
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Al-nassar, Bilal Ali Yaseen
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Arsalan Najmi
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Bhatnagar, Vishal
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Keramati, Abbas
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Garcia-Diaz, Alberto
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International journal of electronic customer relationship management : IJECRM
SpringerLink / Bücher
299
Journal of retailing and consumer services
275
Electronic commerce research
220
Journal of business research : JBR
182
Economics Papers from University Paris Dauphine
172
Information systems and e-business management : ISeB
134
International journal of business information systems : IJBIS
128
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
126
Journal of internet commerce
124
Springer eBook Collection
122
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
116
International journal of electronic business
112
International journal of e-business research : an official publication of the Information Resources Management Association
111
Information systems research : ISR
110
Technological forecasting & social change : an international journal
107
European journal of operational research : EJOR
106
NBER working paper series
103
Working Papers / Département Sciences Sociales, Agriculture et Alimentation, Espace et Environnement (SAE2), Institut National de la Recherche Agronomique (INRA)
103
Industrial Management & Data Systems
101
International journal of production economics
100
Industrial marketing management : the international journal for industrial and high-tech firms
99
Management science : journal of the Institute for Operations Research and the Management Sciences
99
Electronic commerce research and applications
96
Working paper / National Bureau of Economic Research, Inc.
95
Post-Print / HAL
93
International journal of electronic marketing and retailing : IJEMR
86
Premier reference source
86
Electronic markets : the international journal on networked business
85
Journal of electronic commerce research : JECR
85
ILO Working Papers
82
MPRA Paper
81
International journal of electronic commerce : IJEC
80
Discussion paper / Centre for Economic Policy Research
78
NBER Working Paper
76
Annual series / Foreign Office : pres. to the both Houses of Parliament by command of His Majesty
74
Journal of management information systems : JMIS
70
Gabler Edition Wissenschaft
68
Electronic markets : EM ; the international journal of electronic commerce and business media
67
Transportation research / E : an international journal
67
International journal of production research
62
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ECONIS (ZBW)
61
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1
Theoretical investigation of the antecedent role of review valence in building electronic customer relationships
Liu, Ran
;
Ford, John B.
;
Raajpoot, Nusser
- In:
International journal of electronic customer …
13
(
2022
)
3
,
pp. 187-202
Persistent link: https://www.econbiz.de/10014309474
Saved in:
2
Towards the analysis of e-CRM practices using an integrated fuzzy approach
Babgohari, Ali Zamani
;
Hamedi, Mahdie
;
Yazdi, …
- In:
International journal of electronic customer …
13
(
2022
)
3
,
pp. 272-293
Persistent link: https://www.econbiz.de/10014309481
Saved in:
3
A path to empower consumers' lookout : analysing the role of digital strategies on consumers' intention to buy from the perspective of TBP
Waheed, Abdul
;
Ahmad, Wasim
;
Syed, Nida
;
Farooq, Umar
; …
- In:
International journal of electronic customer …
13
(
2022
)
4
,
pp. 342-356
Persistent link: https://www.econbiz.de/10014309488
Saved in:
4
The role of technical and relational factors in trust and predisposition for online
commerce
: digital markets and consumer perspective
Boas, Vânia Vilas
;
Sousa, Bruno
- In:
International journal of electronic customer …
13
(
2021
)
2
,
pp. 166-185
Persistent link: https://www.econbiz.de/10012939798
Saved in:
5
The impact of e-service quality and ease of use of e-customer relationship management : a study of mobile phone services in Jordan
Al-nassar, Bilal Ali Yaseen
- In:
International journal of electronic customer …
13
(
2021
)
2
,
pp. 146-165
Persistent link: https://www.econbiz.de/10012939797
Saved in:
6
Future research direction for customer satisfaction in relation to complaint handling and service recovery in e-
commerce
Kumari, Parveen
;
Kumar, Satinder
- In:
International journal of electronic customer …
12
(
2020
)
3
,
pp. 191-204
Persistent link: https://www.econbiz.de/10012509217
Saved in:
7
An empirical study of factors affecting customer loyalty in e-business : a predictive study in selected states of India
Mackasare, Swapnil
;
Chowdhury, Sanjit Roy
- In:
International journal of electronic customer …
11
(
2017/2018
)
3
,
pp. 203-236
Persistent link: https://www.econbiz.de/10011966932
Saved in:
8
Investigating factors in implementation of electronic customer relationship management and its consequences in private hospitals in Isfahan city
Seify, Mohsen
;
Tabaeeian, Reihaneh Alsadat
; …
- In:
International journal of electronic customer …
12
(
2020
)
3
,
pp. 225-245
Persistent link: https://www.econbiz.de/10012509228
Saved in:
9
Role of e-service quality in articulating e-WOM : a serial mediation approach
Kaur, Baljit
- In:
International journal of electronic customer …
12
(
2020
)
4
,
pp. 309-325
Persistent link: https://www.econbiz.de/10012509247
Saved in:
10
Clarifying the effect of customer knowledge management to improve business performance of banks : considering the role of electronic customer relationship management
Rastgar, Abbas Ali
;
Esmaili, Ebrahim
;
Naderi, Reihaneh
; …
- In:
International journal of electronic customer …
12
(
2019
)
2
,
pp. 108-123
Persistent link: https://www.econbiz.de/10012253367
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