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~isPartOf:"The journal of business & industrial marketing"
~isPartOf:"The journal of services marketing"
~isPartOf:"International journal of quality & reliability management"
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Search: subject:"Customer loyalty"
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Beziehungsmarketing
20
Relationship marketing
20
Customer loyalty
19
Customer satisfaction
16
Kundenzufriedenheit
16
Consumer behaviour
13
Konsumentenverhalten
13
Dienstleistungsqualität
10
Service quality
10
Customer retention
5
Kundenbindung
5
Lieferantenmanagement
5
Loyalty
5
Supplier relationship management
5
B-to-B-Marketing
3
Business-to-business marketing
3
Marketing management
3
Marketingmanagement
3
Satisfaction
3
Structural equation model
3
Strukturgleichungsmodell
3
Trust
3
Bank
2
China
2
Confidence
2
Dienstleistungssektor
2
Financial services
2
Finanzdienstleistung
2
Personal banking
2
Privatkundengeschäft
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Quality management
2
Qualitätsmanagement
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Service industry
2
Structural equation modeling
2
Vertrauen
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Advertising
1
Advertising agencies
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Advertising industry
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Agency theory
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English
21
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Alet Vilaginés, Josep
1
Alonso-Garcia, Javier
1
Askariazad, Mohammad Hossein
1
Babakhani, Nazila
1
Basso, Kenny
1
Biscaia, Ana Rita
1
Bucic, Tania
1
Carlson, Jamie
1
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1
Etemad-Sajadi, Reza
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He, Zhen
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Ji, Chen
1
Jun, Minjoon
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Koilakuntla, Maddulety
1
Le Nguyen Hau
1
Lee, Richard
1
Levin, Elizabeth
1
Luu, Ngoc
1
Ma, Jianmei
1
Minor, Michael
1
Mittal, Banwari
1
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1
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1
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Quach, Sara
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1
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1
Ramaseshan, B.
1
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The journal of business & industrial marketing
The journal of services marketing
International journal of quality & reliability management
Journal of retailing and consumer services
51
Journal of business research : JBR
26
SpringerLink / Bücher
20
The service industries journal
18
Cogent business & management
16
Journal of hospitality marketing & management
16
Springer eBook Collection
14
Cogent Business & Management
13
International journal of contemporary hospitality management
13
International journal of hospitality management
12
Psychology & marketing
12
Research
12
The international journal of bank marketing : IJBM
12
Journal of the Academy of Marketing Science
11
Asia Pacific journal of marketing and logistics
10
Journal of marketing theory and practice
10
Munich Business School - Publications
10
Services marketing quarterly
10
The TQM journal : the international review of organizational improvement
10
Munich Business School Working Paper
9
International journal of electronic customer relationship management : IJECRM
8
Journal of strategic marketing
8
Service business
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Australasian marketing journal
7
Harvard business review : HBR
7
How to succeed in the digital age : strategies from 17 top managers
7
Industrial marketing management : the international journal for industrial and high-tech firms
7
Journal of Asian finance, economics and business : JAFEB
7
Journal of consumer behaviour : an international research review
7
Marketing intelligence & planning
7
European journal of marketing : EJM
6
Harvard-Business-Manager : das Wissen der Besten
6
International journal of quality and service sciences
6
Inventi impact: retailing & consumer services
6
Journal of Islamic marketing
6
Journal of open innovation : technology, market, and complexity
6
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
6
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ECONIS (ZBW)
21
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1
Share of purchases in B2B : relative customer satisfaction indicators and customer characteristics as main influencers
Alet Vilaginés, Josep
- In:
The journal of business & industrial marketing
38
(
2023
)
5
,
pp. 1029-1040
Persistent link: https://www.econbiz.de/10014276725
Saved in:
2
M-shopping service quality dimensions and their effects on customer trust and loyalty : an empirical study
Zhang, Ruoqing
;
Jun, Minjoon
;
Palacios, Sergio
- In:
International journal of quality & reliability management
40
(
2023
)
1
,
pp. 169-191
Persistent link: https://www.econbiz.de/10013535631
Saved in:
3
Digitalization in B2B marketing : omnichannel management from a PLS-SEM approach
Alonso-Garcia, Javier
;
Pablo-Marti, Federico
; …
- In:
The journal of business & industrial marketing
38
(
2023
)
2
,
pp. 317-336
Persistent link: https://www.econbiz.de/10013539265
Saved in:
4
Why are customers loyal in sharing-economy services? : a relational benefits perspective
Yang, Shuai
;
Song, Yiping
;
Chen, Sixing
;
Xia, Xin
- In:
The journal of services marketing
31
(
2017
)
1
,
pp. 48-62
Persistent link: https://www.econbiz.de/10011615648
Saved in:
5
Investigating the influence of TQM, service quality and market orientation on customer satisfaction and loyalty in the Indian banking sector
Pattanayak, Durgesh
;
Koilakuntla, Maddulety
;
Punyatoya, …
- In:
International journal of quality & reliability management
34
(
2017
)
3
,
pp. 362-377
Persistent link: https://www.econbiz.de/10011694508
Saved in:
6
Investigating status demotion in hierarchical loyalty programs
Ramaseshan, B.
;
Ouschan, Robyn
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 650-661
Persistent link: https://www.econbiz.de/10011801641
Saved in:
7
Assessing customer satisfaction and loyalty in the retail sector
Biscaia, Ana Rita
;
Rosa, Maria João Valente061467251!
; …
- In:
International journal of quality & reliability management
34
(
2017
)
9
,
pp. 1508-1529
Persistent link: https://www.econbiz.de/10011805132
Saved in:
8
The impact of creative competence and project management on longevity of the client-advertising agency relationship
Levin, Elizabeth
;
Thaichon, Paramaporn
;
Quach, Sara
- In:
The journal of business & industrial marketing
31
(
2016
)
2
,
pp. 274-286
Persistent link: https://www.econbiz.de/10011486558
Saved in:
9
Retrospective: why do customers switch? : the dynamics of satisfaction versus loyalty
Mittal, Banwari
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 569-575
Persistent link: https://www.econbiz.de/10011634990
Saved in:
10
Outcome versus process value in service delivery
Luu, Ngoc
;
Le Nguyen Hau
;
Ngo, Liem Viet
;
Bucic, Tania
; …
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 630-642
Persistent link: https://www.econbiz.de/10011635042
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