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~isPartOf:"The journal of business & industrial marketing"
~isPartOf:"The journal of services marketing"
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Search: subject:"Customer loyalty"
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Beziehungsmarketing
14
Relationship marketing
14
Customer loyalty
12
Customer satisfaction
10
Kundenzufriedenheit
10
Consumer behaviour
8
Konsumentenverhalten
8
Customer retention
5
Kundenbindung
5
Loyalty
5
Dienstleistungsqualität
4
Lieferantenmanagement
4
Service quality
4
Supplier relationship management
4
B-to-B-Marketing
3
Business-to-business marketing
3
Satisfaction
3
Financial services
2
Finanzdienstleistung
2
Marketing management
2
Marketingmanagement
2
Structural equation model
2
Strukturgleichungsmodell
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Trust
2
Advertising
1
Advertising agencies
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Advertising industry
1
Agency theory
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Bank
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Bank marketing
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Bankmarketing
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Beschaffung
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Business-to-business
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CSR image
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Consumer behavior
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Article in journal
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14
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English
14
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Alet Vilaginés, Josep
1
Alonso-Garcia, Javier
1
Askariazad, Mohammad Hossein
1
Babakhani, Nazila
1
Basso, Kenny
1
Bucic, Tania
1
Chen, Sixing
1
Cuesta-Valiño, Pedro
1
Fraering, Martin
1
Ji, Chen
1
Le Nguyen Hau
1
Lee, Richard
1
Levin, Elizabeth
1
Luu, Ngoc
1
Ma, Jianmei
1
Minor, Michael
1
Mittal, Banwari
1
Ngo, Liem Viet
1
Núñez-Barriopedro, Estela
1
Ouschan, Robyn
1
Pablo-Marti, Federico
1
Pham Hung Cuong
1
Pérez, Andrea
1
Quach, Sara
1
Ramanathan, Ramakrishnan
1
Ramanathan, Usha
1
Ramaseshan, B.
1
Rodríguez del Bosque, Ignacio A.
1
Santos, Christiane Pizzutti dos
1
Shi, Wenhua
1
Song, Yiping
1
Tan, Jon Chiew Kwee
1
Terres, Mellina da Silva
1
Thaichon, Paramaporn
1
Xia, Xin
1
Yang, Shuai
1
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The journal of business & industrial marketing
The journal of services marketing
Journal of retailing and consumer services
51
Journal of business research : JBR
26
The service industries journal
18
Cogent business & management
16
Journal of hospitality marketing & management
16
International journal of contemporary hospitality management
13
International journal of hospitality management
12
Psychology & marketing
12
The international journal of bank marketing : IJBM
12
Journal of the Academy of Marketing Science
11
Asia Pacific journal of marketing and logistics
10
Journal of marketing theory and practice
10
Services marketing quarterly
10
The TQM journal : the international review of organizational improvement
10
International journal of electronic customer relationship management : IJECRM
8
Journal of strategic marketing
8
Service business
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Australasian marketing journal
7
Harvard business review : HBR
7
Industrial marketing management : the international journal for industrial and high-tech firms
7
International journal of quality & reliability management
7
Journal of Asian finance, economics and business : JAFEB
7
Journal of consumer behaviour : an international research review
7
Marketing intelligence & planning
7
European journal of marketing : EJM
6
Harvard-Business-Manager : das Wissen der Besten
6
International journal of quality and service sciences
6
Inventi impact: retailing & consumer services
6
Journal of Islamic marketing
6
Journal of open innovation : technology, market, and complexity
6
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
6
Journal of service management
6
Journal of service theory and practice : JSTP
6
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
6
Sport marketing quarterly : preferred journal of the Sport Marketing Association
6
Tourism management : research, policies, practice
6
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
5
African journal of business and economic research : AJBER
5
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ECONIS (ZBW)
14
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Date (oldest first)
1
Share of purchases in B2B : relative customer satisfaction indicators and customer characteristics as main influencers
Alet Vilaginés, Josep
- In:
The journal of business & industrial marketing
38
(
2023
)
5
,
pp. 1029-1040
Persistent link: https://www.econbiz.de/10014276725
Saved in:
2
Digitalization in B2B marketing : omnichannel management from a PLS-SEM approach
Alonso-Garcia, Javier
;
Pablo-Marti, Federico
; …
- In:
The journal of business & industrial marketing
38
(
2023
)
2
,
pp. 317-336
Persistent link: https://www.econbiz.de/10013539265
Saved in:
3
Why are customers loyal in sharing-economy services? : a relational benefits perspective
Yang, Shuai
;
Song, Yiping
;
Chen, Sixing
;
Xia, Xin
- In:
The journal of services marketing
31
(
2017
)
1
,
pp. 48-62
Persistent link: https://www.econbiz.de/10011615648
Saved in:
4
Investigating status demotion in hierarchical loyalty programs
Ramaseshan, B.
;
Ouschan, Robyn
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 650-661
Persistent link: https://www.econbiz.de/10011801641
Saved in:
5
The impact of creative competence and project management on longevity of the client-advertising agency relationship
Levin, Elizabeth
;
Thaichon, Paramaporn
;
Quach, Sara
- In:
The journal of business & industrial marketing
31
(
2016
)
2
,
pp. 274-286
Persistent link: https://www.econbiz.de/10011486558
Saved in:
6
Retrospective: why do customers switch? : the dynamics of satisfaction versus loyalty
Mittal, Banwari
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 569-575
Persistent link: https://www.econbiz.de/10011634990
Saved in:
7
Outcome versus process value in service delivery
Luu, Ngoc
;
Le Nguyen Hau
;
Ngo, Liem Viet
;
Bucic, Tania
; …
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 630-642
Persistent link: https://www.econbiz.de/10011635042
Saved in:
8
An agency theory scale for financial services
Tan, Jon Chiew Kwee
;
Lee, Richard
- In:
The journal of services marketing
29
(
2015
)
5
,
pp. 393-405
Persistent link: https://www.econbiz.de/10011387944
Saved in:
9
Study of social ties as one kind of switching costs : a new typology
Shi, Wenhua
;
Ma, Jianmei
;
Ji, Chen
- In:
The journal of business & industrial marketing
30
(
2015
)
5
,
pp. 648-661
Persistent link: https://www.econbiz.de/10011341886
Saved in:
10
Antecedents of the client's trust in low- versus high-consequence decisions
Terres, Mellina da Silva
;
Santos, Christiane Pizzutti dos
; …
- In:
The journal of services marketing
29
(
2015
)
1
,
pp. 26-37
Persistent link: https://www.econbiz.de/10010531133
Saved in:
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