Fianto, Bayu Arie; Gan, Christopher; Widiastuti, Tika; … - In: Cogent business & management 7 (2020) 1, pp. 1-27
This study identifies determinants of customer loyalty to Islamic banking in Indonesia using a structural equation … used to determine the factors of customer loyalty of state-owned and private Islamic bank. The findings suggest that the … influence on customer loyalty in state-owned and customer satisfaction is the strongest influence in private Islamic banks. …