Supriyanto, Achmad; Wiyono, Bambang Budi; Burhanuddin, … - In: Cogent business & management 8 (2021) 1, pp. 1-17
Service quality and customer satisfaction are parts of factors that influence customer loyalty to bank services. Both … are necessary to be fulfilled in order to gain customer loyalty, which in turn maintaining organization survival in the … long term. This study aims to (1) examine how service quality influenced customer loyalty; (2) how customers’ satisfaction …