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Search: subject:"Customer loyalty"
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Wechselverhalten
Relationship marketing
1,046
Beziehungsmarketing
1,037
Kundenbindung
919
Customer retention
874
Consumer behaviour
789
Konsumentenverhalten
785
Customer satisfaction
725
Kundenzufriedenheit
702
customer loyalty
478
Service quality
471
Customer loyalty
466
Dienstleistungsqualität
463
customer satisfaction
182
Brand management
133
Markenführung
133
Einzelhandel
108
Retail trade
108
Customer Loyalty
102
Confidence
96
Vertrauen
96
Brand image
95
Markenimage
95
Electronic Commerce
89
Social Web
87
Social web
87
service quality
86
Online retailing
85
Online-Handel
85
E-commerce
81
Corporate social responsibility
79
Deutschland
77
Online-Marketing
77
Bank
76
Germany
76
Internet marketing
75
Customer service
74
Corporate Social Responsibility
72
Kundenservice
72
Customer value
67
Kundenwert
66
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8
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Article
26
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7
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25
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25
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4
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4
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3
Working Paper
3
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2
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2
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1
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English
31
German
2
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Chuah, Stephanie Hui-wen
2
Marimuthu, Malliga
2
Stan, Valentina
2
Akter, Ratna
1
Al Khasawneh, Mohammad Hamdi
1
Al Naimi, Husam
1
Bang, Nguyen
1
Beatty, Sharon E.
1
Behrens, Christiaan
1
Bilgihan, Anil
1
Caemmerer, Barbara
1
Cattan-Jallet, Roxane
1
Chao, Shih-Liang
1
Chen, Bo-Chuan
1
Deepika
1
El-Manstrly, Dahlia
1
Füller, Johann
1
Glöckner, Andreas
1
Ha, Hong Youl
1
Harrison, Mary P.
1
Ji, Chen
1
Jong, Gerben de
1
Jung, Wonsuk
1
Kamble, Aakash Ashok
1
Kandampully, Jay
1
Karunaratna, A. C.
1
Kataria, Sonia
1
Kim, Junghun
1
Kim, Kyungah
1
Koul, Surabhi
1
Kristensson, Per
1
Kumar, Vinod
1
Kumara, P. A. P. Samantha
1
Kwon, Young-Sun
1
Loy, Jens-Peter
1
Ma, Jianmei
1
Machado, Luís
1
Matzler, Kurt
1
Mazuri Abd Ghani
1
Mishra, Hari Govind
1
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Published in...
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International journal of business information systems : IJBIS
2
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
2
Journal of retailing and consumer services
2
Journal of service management
2
The journal of applied business research
2
Asia Pacific journal of marketing and logistics
1
Bangladesh journal of political economy
1
Bank of Finland research discussion papers
1
Discussion paper / Tinbergen Institute
1
EuroMed journal of business
1
European business review
1
IIR working paper
1
Innovating for trust
1
International journal of electronic marketing and retailing : IJEMR
1
Inventi impact: retailing & consumer services
1
Journal of Asian finance, economics and business : JAFEB
1
Journal of Indian business research
1
Journal of competition law & economics
1
Journal of customer behaviour
1
Journal of marketing theory and practice
1
Journal of service theory and practice : JSTP
1
Managing service quality : MSQ ; an international journal
1
Maritime economics & logistics : a quarterly scientific journal committed to the advancement of maritime economics as a distinct and well defined branch of both applied economics and international business
1
Schriftenreihe Volkswirtschaftliche Forschungsergebnisse
1
The journal of business & industrial marketing
1
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ECONIS (ZBW)
33
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1
Securing delight and loyalty in a market with low switching costs
Mntande, Kebone Agnes
;
Stiehler‐Mulder, Beate
; …
- In:
European business review
35
(
2023
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10013545900
Saved in:
2
Study of e-services quality and
customer
loyalty
: a moderated mediation model of perceived switching cost and e-satisfaction
Deepika
;
Singh, Shashank Vikram Pratap
;
Sumanjeet Singh
; …
- In:
International journal of business information systems : …
43
(
2023
)
4
,
pp. 528-541
Persistent link: https://www.econbiz.de/10014336896
Saved in:
3
The study of brand loyalty and switching cost on OTT bundled service choice : focusing on reference-dependent preferences in the saturated market
Kim, Kyungah
;
Kim, Junghun
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014462320
Saved in:
4
From silver to platinum : the effect of frequent flier tier levels on airline demand
Behrens, Christiaan
;
Jong, Gerben de
;
Ommeren, Jos van
-
2021
How do
customer
loyalty
programs create switching costs? We estimate the demand effects of tier levels within a …
Persistent link: https://www.econbiz.de/10012614276
Saved in:
5
A serial mediation model for investigating the impact of e-CRM services on
customer
loyalty
in the Indian healthcare industry
Singh, Pratyancha
;
Kumar, Vinod
;
Kataria, Sonia
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
1
,
pp. 62-86
Persistent link: https://www.econbiz.de/10013549034
Saved in:
6
Impact of service quality, customer satisfaction and switching costs on
customer
loyalty
Nguyen Thanh Do
;
Pham Thanh Van
;
Tran Dung Manh
;
Pham …
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
8
,
pp. 395-405
Persistent link: https://www.econbiz.de/10012670698
Saved in:
7
Assessing antecedents of loyalty in the industrial relationship model : an examination of base model constituents and moderators
Samudro, Andreas
;
Susanti, Vonny
- In:
Journal of relationship marketing : innovations and …
21
(
2022
)
4
,
pp. 255-284
Persistent link: https://www.econbiz.de/10013463242
Saved in:
8
Switching costs in the Finnish retail deposit market
Takalo, Tuomas
-
2019
Persistent link: https://www.econbiz.de/10012115003
Saved in:
9
Switching behaviour model in the Jordanian internet sector : an integration of the TPB and
customer
loyalty
Al Naimi, Husam
;
Al Khasawneh, Mohammad Hamdi
- In:
International journal of electronic marketing and …
8
(
2017
)
3
,
pp. 185-211
Persistent link: https://www.econbiz.de/10011849090
Saved in:
10
Handelskettenwahl im deutschen Lebensmitteleinzelhandel
Olearius, Götz
-
2016
Persistent link: https://www.econbiz.de/10011440296
Saved in:
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