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Search: subject:"Customer satisfaction"
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Customer satisfaction
7,141
Kundenzufriedenheit
5,603
Consumer behaviour
3,109
Service quality
3,087
Konsumentenverhalten
2,948
Dienstleistungsqualität
2,917
Relationship marketing
2,564
Beziehungsmarketing
2,515
Satisfaction
685
customer satisfaction
566
Online retailing
545
Online-Handel
545
Customer service
534
Holiday behaviour
515
Urlaubsverhalten
515
Job satisfaction
492
Arbeitszufriedenheit
482
Kundenservice
479
Emotion
414
Tourism
409
E-commerce
401
Electronic Commerce
400
Beschwerdemanagement
392
Complaint management
392
Brand management
382
Quality management
381
Tourismus
381
Markenführung
375
Brand image
368
satisfaction
364
Qualitätsmanagement
363
Markenimage
360
Viral marketing
358
Virales Marketing
357
Retail trade
353
Hotel industry
351
Hotellerie
348
Customer loyalty
347
Einzelhandel
340
Confidence
335
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2,791
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7,202
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183
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5,333
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5,333
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1,161
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164
Book section
164
case-report
76
conceptual-paper
75
review-article
57
Conference paper
51
Konferenzbeitrag
51
Hochschulschrift
47
review
42
viewpoint
33
Aufsatzsammlung
18
non-article
18
technical-paper
13
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9
Sammelwerk
9
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8
Case study
8
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8
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8
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8
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7
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7
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6
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4
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4
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7,075
Undetermined
200
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108
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1
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Han, Heesup
51
Gustafsson, Anders
21
Mattila, Anna S.
20
Svensson, Göran
19
Wong, IpKin Anthony
17
Prayag, Girish
16
Prentice, Catherine
16
Sharma, Piyush
16
Aksoy, Lerzan
15
Bilgihan, Anil
15
Shahin, Arash
15
Su, LuJun
14
Söderlund, Magnus
14
Sparks, Beverley
13
Yi, Youjae
13
Balaji, M. S.
12
Law, Chun Hung Roberts
12
Loureiro, Sandra Maria Correia
12
So, Kevin Kam Fung
12
Sreejesh, S.
12
Ahn, Jiseon
11
Chua, Bee-Lia
11
Gil Saura, Irene
11
Guchait, Priyanko
11
Hyun, Sunghyup Sean
11
Kandampully, Jay
11
Ladeira, Wagner Junior
11
Lee, Jin-soo
11
Liu, Chih-Hsing
11
Prybutok, Victor R.
11
Rather, Raouf Ahmad
11
Wu, Luorong
11
Xu, Xun
11
Yu, Jongsik
11
Amin, Muslim
10
Khan, Imran
10
Kim, Jinkyung Jenny
10
Mainardes, Emerson Wagner
10
Park, Jungkun
10
Paul, Justin
10
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Springer Fachmedien Wiesbaden
21
IGI Global
3
Academy of Marketing Science
2
ANZMAC Conference <2019, Wellington>
1
Academy of Marketing Science / Annual Conference <2020, Online>
1
Academy of Marketing Science / Annual Conference <2021, Online>
1
Academy of Marketing Science / World Marketing Congress <2021, Online>
1
De Gruyter Oldenbourg
1
European Business School <Oestrich-Winkel>
1
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
1
FAU University Press ein Imprint der Universität Erlangen-Nürnberg / Universitätsbibliothek
1
Friedrich-Alexander-Universität Erlangen-Nürnberg
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
ICServ <5., 2017, Wien>
1
International Competence Network of Tourism Research and Education
1
Nomos Verlagsgesellschaft
1
Peter Lang GmbH
1
Springer Gabler <Firma>
1
Springer International Publishing
1
Springer-Verlag GmbH
1
Technische Universität Braunschweig
1
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Published in...
All
Journal of retailing and consumer services
323
International journal of hospitality management
238
Journal of business research : JBR
189
Journal of Services Marketing
184
International Journal of Bank Marketing
109
European Journal of Marketing
107
Journal of hospitality marketing & management
107
Journal of travel and tourism marketing
107
Tourism management : research, policies, practice
100
The journal of services marketing
98
International journal of contemporary hospitality management
86
Service business
81
International Journal of Contemporary Hospitality Management
80
Tourism management perspectives : TMP
76
The service industries journal
71
Total quality management & business excellence
66
SpringerLink / Bücher
64
International Journal of Quality & Reliability Management
63
Journal of air transport management
62
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
62
The TQM Magazine
62
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
60
Services marketing quarterly
55
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
55
Journal of Consumer Marketing
54
Journal of hospitality and tourism insights
53
Asia Pacific journal of marketing and logistics
52
The TQM Journal
50
International Journal of Retail & Distribution Management
49
Journal of strategic marketing
49
The TQM journal : the international review of organizational improvement
45
Marketing Intelligence & Planning
43
International journal of services and operations management : IJSOM
42
Journal of Islamic marketing
41
International journal of quality & reliability management
40
Journal of vacation marketing
39
Journal of Business & Industrial Marketing
38
Industrial Management & Data Systems
37
Journal of Service Management
37
Tourism analysis : an interdisciplinary tourism & hospitality journal
37
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Source
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ECONIS (ZBW)
5,678
Other ZBW resources
1,506
RePEc
200
BASE
1
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1
Customer
satisfaction
and internal control
Chen, Ting
;
Liu, Xiaotao Kelvin
;
Wan, Chi
;
Wang, Yakun
- In:
Journal of management accounting research : JMAR
36
(
2024
)
1
,
pp. 27-53
Persistent link: https://www.econbiz.de/10014507695
Saved in:
2
Quantitative analysis of the publication trends in four decades of SERVQUAL research : a bibliometric approach
Oh, Dong-Geun
;
Elango, B.
- In:
Total quality management & business excellence
35
(
2024
)
1/2
,
pp. 297-319
Persistent link: https://www.econbiz.de/10014513355
Saved in:
3
How new technology impacts airport's service quality and behavioral intentions
Hong, Seock-Jin
;
Purtell, Clinton
;
Chung, Jin-young
; …
- In:
Journal of travel and tourism marketing
41
(
2024
)
2
,
pp. 235-251
Persistent link: https://www.econbiz.de/10014513638
Saved in:
4
What attributes affect
customer
satisfaction
in green restaurants? : an aspect-based sentiment analysis approach
Shahhosseini, Mansour
;
Nasr, Arash Khalili
- In:
Journal of travel and tourism marketing
41
(
2024
)
4
,
pp. 472-490
Persistent link: https://www.econbiz.de/10014513662
Saved in:
5
The two sides of hotel green practices in customer experience : an integrated approach of the Kano model and business analytics
Park, Hyekyung
;
Bitaab, Mahsa
;
Lee, Minwoo
;
Back, Ki-Joon
- In:
Journal of travel and tourism marketing
41
(
2024
)
4
,
pp. 659-671
Persistent link: https://www.econbiz.de/10014513687
Saved in:
6
The influence of servicescape on behavioral intentions of customers in hospitals post the COVID-19 pandemic
Batra, Manik
;
Taneja, Udita
- In:
International journal of pharmaceutical and healthcare …
18
(
2024
)
2
,
pp. 169-197
Persistent link: https://www.econbiz.de/10014550348
Saved in:
7
The untested assumption : can a net promoter study be used to improve net promoter score?
Bettencourt, Lance A.
;
Houston, Mark B.
- In:
International journal of market research
66
(
2024
)
2/3
,
pp. 216-240
Persistent link: https://www.econbiz.de/10014584475
Saved in:
8
Is hotel technology a double-edged sword on customer experience? : a mixed-method approach using big data
Park, Hyekyung
;
Lee, Minwoo
;
Back, Ki-Joon
;
DeFranco, Agnes
- In:
Journal of hospitality & tourism research : JHTR ; the …
48
(
2024
)
5
,
pp. 881-894
Persistent link: https://www.econbiz.de/10014633779
Saved in:
9
Is a robot barista better than a human barista? : a moderating role of type of service providers
Hwang, Jinsoo
;
Kim, Jinkyung Jenny
;
Choe, Ja Young
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
48
(
2024
)
6
,
pp. 1035-1050
Persistent link: https://www.econbiz.de/10014633831
Saved in:
10
Customer
satisfaction
and loyalty for online food services provider in India : an empirical study
Sinha, Anand Prasad
;
Srivastava, Praveen Ranjan
; …
- In:
Vision : the journal of business perspective
28
(
2024
)
3
,
pp. 327-343
Persistent link: https://www.econbiz.de/10014634452
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