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Search: subject:"Customer satisfaction"
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Subject
All
Customer satisfaction
15,367
Kundenzufriedenheit
13,710
Service quality
6,389
Dienstleistungsqualität
6,200
Consumer behaviour
5,634
Relationship marketing
5,498
Konsumentenverhalten
5,471
Beziehungsmarketing
5,454
customer satisfaction
1,277
Satisfaction
1,100
Customer service
1,051
Job satisfaction
1,017
Arbeitszufriedenheit
1,016
Online retailing
1,002
Online-Handel
1,002
Kundenservice
994
Qualitätsmanagement
919
Quality management
895
Holiday behaviour
867
Urlaubsverhalten
867
Electronic Commerce
808
Emotion
796
E-commerce
791
Beschwerdemanagement
775
Complaint management
775
Confidence
704
Vertrauen
704
Einzelhandel
676
Retail trade
676
Tourism
672
Brand image
666
Verbraucherzufriedenheit
661
Markenimage
659
Brand management
650
Tourismus
650
Hotel industry
647
Hotellerie
643
Markenführung
641
service quality
628
satisfaction
623
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Online availability
All
Undetermined
7,340
Free
2,789
Type of publication
All
Article
13,527
Book / Working Paper
2,915
Other
14
Journal
11
Type of publication (narrower categories)
All
Article in journal
10,653
Aufsatz in Zeitschrift
10,653
research-article
1,164
Aufsatz im Buch
800
Book section
800
Hochschulschrift
382
Graue Literatur
342
Non-commercial literature
342
Thesis
277
Working Paper
240
Arbeitspapier
231
Case study
122
Fallstudie
122
Conference paper
106
Konferenzbeitrag
106
Article
102
Collection of articles of several authors
101
Sammelwerk
101
Dissertation u.a. Prüfungsschriften
77
case-report
76
conceptual-paper
75
Aufsatzsammlung
65
review-article
57
review
42
viewpoint
33
Konferenzschrift
30
Ratgeber
29
Guidebook
25
Bibliografie enthalten
20
Bibliography included
20
Collection of articles written by one author
20
Sammlung
20
non-article
18
technical-paper
13
Conference proceedings
12
Lehrbuch
11
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11
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10
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10
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10
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All
English
14,724
German
1,188
Undetermined
531
Spanish
7
French
6
Italian
6
Czech
2
Indonesian
2
Lithuanian
2
Polish
2
Romanian
2
Danish
1
Russian
1
Albanian
1
Serbian
1
Turkish
1
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Author
All
Han, Heesup
70
Homburg, Christian
59
Mattila, Anna S.
41
Aksoy, Lerzan
35
Mittal, Vikas
34
Svensson, Göran
34
Gustafsson, Anders
30
Söderlund, Magnus
29
Ringle, Christian M.
28
Usman, Osly
28
Wong, IpKin Anthony
28
Huber, Frank
27
Gil Saura, Irene
26
Prybutok, Victor R.
26
Shahin, Arash
26
Sharma, Piyush
26
Prayag, Girish
25
Prentice, Catherine
25
Matzler, Kurt
24
Bruhn, Manfred
23
Hyun, Sunghyup Sean
23
Evanschitzky, Heiner
22
Keiningham, Timothy
22
Bilgihan, Anil
21
Jang, Soocheong
21
Bauer, Hans H.
20
Ryu, Kisang
20
Spiller, Achim
20
Lee, Choong-Ki
19
Stauss, Bernd
19
Töpfer, Armin
19
Amin, Muslim
18
Hsu, Maxwell K.
18
Loureiro, Sandra Maria Correia
18
Sparks, Beverley
18
Walsh, Gianfranco
18
Balaji, M. S.
17
Frank, Björn
17
Guchait, Priyanko
17
Park, Jungkun
17
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Institution
All
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
27
Springer Fachmedien Wiesbaden
23
Verlag Dr. Kovač
11
Books on Demand GmbH <Norderstedt>
7
National Bureau of Economic Research
7
Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
6
Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
6
Nomos Verlagsgesellschaft
5
Economics Institute for Research (SIR), Handelshögskolan i Stockholm
4
Erasmus Research Institute of Management
4
HAL
4
International Telecommunications Society (ITS)
4
Universität <Göttingen> / Department für Agrarökonomie und Rurale Entwicklung
4
Dipartimento di Economia, Management e Metodi Quantitativi (DEMM), Università degli Studi di Milano
3
European Association of Agricultural Economists - EAAE
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Facultatea de Administraţie Publică, Şcoala Naţională de Studii Politice şi Administrative (SNSPA)
3
Faculteit Economie en Bedrijfskunde, Universiteit Gent
3
IGI Global
3
RWTH Aachen
3
Shaker Verlag
3
Technische Universität Hamburg
3
Université Paris-Dauphine (Paris IX)
3
Academy of Marketing Science
2
De Gruyter Oldenbourg
2
Deutsche Marketing-Vereinigung
2
Eric Cuvillier <Firma>
2
Escuela de Graduados en Administración Pública y Políticas Públicas (EGAP), Instituto Tecnológico y de Estudios Superiores de Monterrey (ITESM)
2
Forschungsgemeinschaft Qualitätssicherung
2
Fördergesellschaft Marketing an der Universität Augsburg
2
Gesellschaft für Wirtschafts- und Sozialwissenschaften des Landbaues - GEWISOLA
2
Harvard Graduate School of Business Administration
2
ISM University of Management and Economics
2
Information Resources Management Association
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
Maastricht School of Management (MSM)
2
Mathematica Policy Research
2
Munich Business School
2
Programa Interuniversitario de Doctorado en Nuevas Tendencias en Dirección de Empresas, Facultad de Cièncias Económicas y Empresariales
2
Technische Universität Braunschweig
2
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Published in...
All
Journal of retailing and consumer services
421
International journal of hospitality management
355
Journal of business research : JBR
301
The journal of services marketing
191
Journal of Services Marketing
184
The service industries journal
173
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
171
Tourism management : research, policies, practice
170
Journal of travel and tourism marketing
164
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
140
International Journal of Bank Marketing
109
European Journal of Marketing
108
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
105
Cogent business & management
103
Services marketing quarterly
101
Journal of air transport management
88
Journal of service research : JSR
88
The TQM journal : the international review of organizational improvement
86
Asia Pacific journal of marketing and logistics
85
Service business
85
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
84
Tourism management perspectives : TMP
84
International Journal of Contemporary Hospitality Management
80
Psychology & marketing
79
International journal of productivity and quality management : IJPQM
73
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of service management
70
Journal of strategic marketing
68
Total quality management & business excellence
67
The international journal of bank marketing : IJBM
66
International journal of quality and service sciences
64
SpringerLink / Bücher
64
International Journal of Quality & Reliability Management
63
International journal of services and operations management
63
The TQM Magazine
62
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
International journal of quality & reliability management
59
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Source
All
ECONIS (ZBW)
13,970
Other ZBW resources
1,509
RePEc
499
USB Cologne (EcoSocSci)
254
EconStor
120
BASE
83
USB Cologne (business full texts)
32
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5431
The influence of external and internal factors of consumer behaviour on
customer
satisfaction
and its implication on customer loyalty at Bank XYZ Jakarta, Indonesia
Rushadi
- In:
International journal of markets and business systems
2
(
2016
)
4
,
pp. 309-334
Persistent link: https://www.econbiz.de/10011716080
Saved in:
5432
Action loyalty : an integrated conceptual framework
Upadhye, Bilwa Dipak
;
Bandopadhyay, Nirmalya
- In:
International journal of management concepts and …
9
(
2015/2016
)
4
,
pp. 347-361
Persistent link: https://www.econbiz.de/10011725617
Saved in:
5433
Do customer participation and cognitive ability influence satisfaction?
Jia, Jingdong
;
Wang, Jing
- In:
The service industries journal
36
(
2016
)
9/10
,
pp. 416-437
Persistent link: https://www.econbiz.de/10011579203
Saved in:
5434
A greenhouse approach for value cultivation
Dahlgaard, Jens Jörn
;
Pugna, Adrian
;
Potra, Sabine
; …
- In:
Total quality management & business excellence : an …
27
(
2016
)
7/8
,
pp. 836-852
Persistent link: https://www.econbiz.de/10011581108
Saved in:
5435
Do satisfied employees lead to satisfied patients? : an empirical study in an Italian hospital
Raharjo, Hendry
;
Guglielmetti Mugion, Roberta
;
Di …
- In:
Total quality management & business excellence : an …
27
(
2016
)
7/8
,
pp. 853-874
Persistent link: https://www.econbiz.de/10011581162
Saved in:
5436
Are customers willing to pay for corporate social responsibility? : a study of individual-specific mediators
Yuen, Kum Fai
;
Thai, Vinh V.
;
Wong, Yiik Diew
- In:
Total quality management & business excellence : an …
27
(
2016
)
7/8
,
pp. 912-926
Persistent link: https://www.econbiz.de/10011581248
Saved in:
5437
Convenience and satisfaction : mediation of fairness and quality
Roy, Sanjit
;
Lassar, Walfried M.
;
Shekhar, Vaibhav
- In:
The service industries journal
36
(
2016
)
5/6
,
pp. 239-260
Persistent link: https://www.econbiz.de/10011583918
Saved in:
5438
The determination of user satisfaction with personal internet banking services in the context of Australia
Gharib, Padid Akbarzadeh
- In:
Journal of electronic commerce in organizations : the …
14
(
2016
)
3
,
pp. 57-79
Persistent link: https://www.econbiz.de/10011584173
Saved in:
5439
Implemention of an information and commucation technology in an developing country : a multimethod longitudinal study in a bank in India
Venkatesh, Viswanath
;
Bala, Hillol
;
Sambamurthy, V.
- In:
Information systems research : ISR
27
(
2016
)
3
,
pp. 558-579
Persistent link: https://www.econbiz.de/10011584784
Saved in:
5440
The role of non-financial measures in controlling myopic activities : the case of hard selling
Srinivasan, Dhinu
;
Thevaranjan, Alex
- In:
International journal of accounting, auditing and …
12
(
2016
)
2
,
pp. 103-130
Persistent link: https://www.econbiz.de/10011586333
Saved in:
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