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~isPartOf:"Journal of service management"
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Search: subject:"Dienstleistung"
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Dienstleistung
57
Services
57
Dienstleistungssektor
29
Service industry
29
Dienstleistungsqualität
26
Service quality
26
Bundling strategy
24
Leistungsbündel
24
Innovation
19
Beziehungsmarketing
18
Relationship marketing
18
Business services
16
Unternehmensdienstleistung
16
Customer integration
14
Dienstleistungsmanagement
14
Kundenintegration
14
Service innovation
14
Service management
14
Betriebliche Wertschöpfung
13
Value creation
13
Customer satisfaction
10
Kundenzufriedenheit
10
Lieferantenmanagement
10
Supplier relationship management
10
Customer service
8
Kundenservice
8
Customer experience
7
Dienstleistungsinnovation
7
Innovation management
7
Innovationsmanagement
7
Consumer behaviour
6
Dienstleistungsmarketing
6
Forschung
6
Industrie
6
Konsumentenverhalten
6
Manufacturing industries
6
Research
6
Service-Dominant Logic
6
Service-dominant logic
6
Services marketing
6
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Undetermined
32
Free
5
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Article
83
Book / Working Paper
4
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Article in journal
87
Aufsatz in Zeitschrift
87
Case study
6
Fallstudie
6
Collection of articles of several authors
5
Sammelwerk
5
Conference proceedings
1
Konferenzschrift
1
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Language
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English
87
Author
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Edvardsson, Bo
7
Jaakkola, Elina
6
Gebauer, Heiko
5
McColl-Kennedy, Janet R.
4
Reynoso, Javier
4
Witell, Lars
4
Brown, Stephen Walter
3
Kowalkowski, Christian
3
Parasuraman, A.
3
Riel, Allard C. R. van
3
Valtakoski, Aku
3
Birgelen, Marcel van
2
Bowen, David E.
2
Burton, Jamie
2
Chase, Richard B.
2
Cheung, Lilliemay
2
Fischer, Thomas
2
Fleisch, Elgar
2
Gremler, Dwayne D.
2
Grönroos, Christian
2
Gustafsson, Anders
2
Helkkula, Anu
2
Hodgkinson, Ian R.
2
Kindström, Daniel
2
Meiren, Thomas
2
Nordin, Fredrik
2
Odekerken-Schröder, Gaby
2
Paluch, Stefanie
2
Raddats, Chris
2
Schäfer, Adrienne
2
Sebastiani, Roberta
2
Streukens, Sandra
2
Tronvoll, Bård
2
Tuzovic, Sven
2
Verleye, Katrien
2
Wirtz, Jochen
2
Åkesson, Maria
2
Aal, Kotaiba
1
Aarikka-Stenroos, Leena
1
Ala-Risku, Timo
1
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Institution
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QUIS <11, 2009, Wolfsburg>
1
Published in...
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Journal of service management
SpringerLink / Bücher
265
Public management review
187
Industrial marketing management : the international journal for industrial and high-tech firms
156
The service industries journal
116
Journal of business research : JBR
90
International public management journal
87
Ifo Schnelldienst
72
NBER working paper series
71
Working paper / National Bureau of Economic Research, Inc.
71
The journal of services marketing
67
International journal of production economics
66
Public performance & management review
64
Research
63
NBER Working Paper
61
The journal of business & industrial marketing
60
Policy research working paper : WPS
59
Springer eBook Collection
59
Schriften zum Produktionsmanagement
58
Discussion paper / Centre for Economic Policy Research
57
Başbakanlık Devlet Istatistik Enstitüsü, Yayin
56
International journal of production research
54
International journal of services technology and management
54
Journal of service research : JSR
53
World Bank E-Library Archive
53
Management science : journal of the Institute for Operations Research and the Management Sciences
51
Gabler Edition Wissenschaft
50
Discussion paper series / IZA
49
HMD : Praxis der Wirtschaftsinformatik
48
Public personnel management
48
Springer eBook Collection / Business and Economics
47
CESifo working papers
46
Working paper
46
European journal of operational research : EJOR
45
International journal of public sector management : IJPSM
44
Service business
43
Discussion paper
41
Europäische Hochschulschriften / 5
41
Regional studies
38
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
35
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ECONIS (ZBW)
87
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1
Service design in healthcare : a segmentation-based approach
Engström, Jon
;
Norin, Olof
;
De Gosson de Varennes, Serge
; …
- In:
Journal of service management
33
(
2022
)
6
,
pp. 50-78
Persistent link: https://www.econbiz.de/10013537611
Saved in:
2
Unfolding the simple heuristics of smart solution development
Huikkola, Tuomas
;
Kohtamäki, Marko
;
Rabetino, Rodrigo
; …
- In:
Journal of service management
33
(
2022
)
1
,
pp. 121-142
Persistent link: https://www.econbiz.de/10012797615
Saved in:
3
Rethinking nonprofit service disintermediation through service communication interactions
Mitchell, Sarah-Louise
;
Clark, Moira K.
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 758-773
Persistent link: https://www.econbiz.de/10013325758
Saved in:
4
Does one size fit all? : new service development across different types of services
Jaakkola, Elina
;
Meiren, Thomas
;
Witell, Lars
; …
- In:
Journal of service management
28
(
2017
)
2
,
pp. 329-347
Persistent link: https://www.econbiz.de/10011704067
Saved in:
5
Service productisation : systematising and defining an offering
Harkonen, Janne
;
Tolonen, Arto
;
Haapasalo, Harri
- In:
Journal of service management
28
(
2017
)
5
,
pp. 936-971
Persistent link: https://www.econbiz.de/10011801843
Saved in:
6
Servitization as reinforcement, not transformation
Salonen, Anna
;
Saglam, Onur
;
Hacklin, Fredrik
- In:
Journal of service management
28
(
2017
)
4
,
pp. 662-686
Persistent link: https://www.econbiz.de/10011731216
Saved in:
7
Business service outsourcing in manufacturing firms : an event study
Eggert, Andreas
;
Böhm, Eva
;
Cramer, Christina
- In:
Journal of service management
28
(
2017
)
3
,
pp. 476-498
Persistent link: https://www.econbiz.de/10011758712
Saved in:
8
Competing in business-to-business sectors through pay-per-use services
Gebauer, Heiko
;
Haldimann, Marella
;
Saul, Caroline Jennings
- In:
Journal of service management
28
(
2017
)
5
,
pp. 914-935
Persistent link: https://www.econbiz.de/10011801831
Saved in:
9
Productization of knowledge-intensive services : enabling knowledge sharing and cross-unit collaboration
Valtakoski, Aku
;
Järvi, Katriina
- In:
Journal of service management
27
(
2016
)
3
,
pp. 360-390
Persistent link: https://www.econbiz.de/10011583579
Saved in:
10
To give or not to give professional services to non-paying clients ; Professionals' giving backstory
McColl-Kennedy, Janet R.
;
Patterson, Paul G.
;
Brady, …
- In:
Journal of service management
26
(
2015
)
3
,
pp. 426-459
Persistent link: https://www.econbiz.de/10011389031
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