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~subject:"Relationship marketing"
~isPartOf:"International journal of electronic customer relationship management : IJECRM"
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Relationship marketing
E-commerce
51
Electronic Commerce
51
Beziehungsmarketing
38
Customer satisfaction
16
Kundenzufriedenheit
16
Consumer behaviour
14
Konsumentenverhalten
14
Online retailing
13
Online-Handel
13
Dienstleistungsqualität
9
Internet marketing
9
Online-Marketing
9
Service quality
9
Confidence
5
Customer service
5
Kundenservice
5
Vertrauen
5
e-CRM
5
Internet
4
KMU
4
Marketing management
4
Marketingmanagement
4
Mobile communications
4
Mobilkommunikation
4
SME
4
Website
4
customer satisfaction
4
Bibliometrics
3
Bibliometrie
3
Einzelhandel
3
Information technology
3
Informationstechnik
3
Retail trade
3
Taiwan
3
customer loyalty
3
customer relationship management
3
Bank
2
China
2
Data Mining
2
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6
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38
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38
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1
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English
38
Author
All
Al-nassar, Bilal Ali Yaseen
2
Abu-Shanab, Emad
1
Adebanjo, Dotun
1
Ahmed, Waqar
1
Algharabat, Raed S.
1
Anagreh, Layla
1
Arsalan Najmi
1
Atchariyachanvanich, Kanokwan
1
Aziz, R. Abd El
1
Babgohari, Ali Zamani
1
Batenburg, Ronald
1
Bodendorf, Freimut
1
Chen, Tser-yieth
1
Chowdhury, Sanjit Roy
1
Ellioon, A.
1
Esmaili, Ebrahim
1
Essawi, N. El
1
Fathian, Mohammad
1
Ford, John B.
1
Galbreath, Jeremy
1
Garcia-Diaz, Alberto
1
Guimaraes, Tor
1
Hamedi, Mahdie
1
Hawamdeh, Suliman
1
Heiens, Richard A.
1
Hemmati, Amin
1
Hoffman, K. Douglas
1
Hou, Jia-jeng
1
Ilioudi, Stamatia
1
Joia, Luiz Antonio
1
Joukar, A.
1
Kanagaraj, D. Jayaprakash
1
Keramati, Abbas
1
Kevork, Eleni K.
1
Khare, Arpita
1
Khoshfetrat, Atefeh
1
Kim, Yong-mi
1
Kumar, Satinder
1
Kumari, Parveen
1
Lai, I. K. W.
1
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International journal of electronic customer relationship management : IJECRM
Journal of retailing and consumer services
47
Journal of business research : JBR
26
Industrial marketing management : the international journal for industrial and high-tech firms
22
International journal of business information systems : IJBIS
21
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
18
Electronic commerce research
16
International journal of e-business research : an official publication of the Information Resources Management Association
16
International journal of internet marketing and advertising : IJIMA
16
International journal of electronic marketing and retailing : IJEMR
15
Journal of internet commerce
15
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
15
The journal of business & industrial marketing
14
Asia Pacific journal of marketing and logistics
12
Journal of electronic commerce research : JECR
12
The service industries journal
12
Electronic markets : the international journal on networked business
11
SpringerLink / Bücher
11
Electronic Services
10
International journal of electronic commerce : IJEC
10
Journal of retailing
10
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
9
Information systems and e-business management : ISeB
9
International journal of retail & distribution management
9
Journal of marketing
9
Journal of open innovation : technology, market, and complexity
9
Arbeitsberichte der Hochschule für Wirtschaft FHNW
8
International journal of networking and virtual organisations : IJNVO
8
International journal of technology marketing : IJTMkt
8
Journal of management information systems : JMIS
8
Reihe Electronic Commerce
8
Arbeitsbericht ... des Competence Center E-Business Basel
7
Cogent business & management
7
Gabler Edition Wissenschaft
7
Jahrbuch der Absatz- und Verbrauchsforschung
7
Journal of global information management : an official publication of the Information Resources Management Association
7
Journal of organizational computing and electronic commerce
7
Journal of strategic marketing
7
Journal of the Academy of Marketing Science
7
Marketing intelligence & planning
7
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ECONIS (ZBW)
38
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38
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1
Theoretical investigation of the antecedent role of review valence in building electronic customer relationships
Liu, Ran
;
Ford, John B.
;
Raajpoot, Nusser
- In:
International journal of electronic customer …
13
(
2022
)
3
,
pp. 187-202
Persistent link: https://www.econbiz.de/10014309474
Saved in:
2
Towards the analysis of e-CRM practices using an integrated fuzzy approach
Babgohari, Ali Zamani
;
Hamedi, Mahdie
;
Yazdi, …
- In:
International journal of electronic customer …
13
(
2022
)
3
,
pp. 272-293
Persistent link: https://www.econbiz.de/10014309481
Saved in:
3
Future research direction for customer satisfaction in relation to complaint handling and service recovery in
e-commerce
Kumari, Parveen
;
Kumar, Satinder
- In:
International journal of electronic customer …
12
(
2020
)
3
,
pp. 191-204
Persistent link: https://www.econbiz.de/10012509217
Saved in:
4
An empirical study of factors affecting customer loyalty in e-business : a predictive study in selected states of India
Mackasare, Swapnil
;
Chowdhury, Sanjit Roy
- In:
International journal of electronic customer …
11
(
2017/2018
)
3
,
pp. 203-236
Persistent link: https://www.econbiz.de/10011966932
Saved in:
5
The impact of e-service quality and ease of use of e-customer relationship management : a study of mobile phone services in Jordan
Al-nassar, Bilal Ali Yaseen
- In:
International journal of electronic customer …
13
(
2021
)
2
,
pp. 146-165
Persistent link: https://www.econbiz.de/10012939797
Saved in:
6
Investigating factors in implementation of electronic customer relationship management and its consequences in private hospitals in Isfahan city
Seify, Mohsen
;
Tabaeeian, Reihaneh Alsadat
; …
- In:
International journal of electronic customer …
12
(
2020
)
3
,
pp. 225-245
Persistent link: https://www.econbiz.de/10012509228
Saved in:
7
Clarifying the effect of customer knowledge management to improve business performance of banks : considering the role of electronic customer relationship management
Rastgar, Abbas Ali
;
Esmaili, Ebrahim
;
Naderi, Reihaneh
; …
- In:
International journal of electronic customer …
12
(
2019
)
2
,
pp. 108-123
Persistent link: https://www.econbiz.de/10012253367
Saved in:
8
Assessing channel quality to measure customers' outcome in online purchasing
Arsalan Najmi
;
Ahmed, Waqar
- In:
International journal of electronic customer …
11
(
2017/2018
)
2
,
pp. 179-201
Persistent link: https://www.econbiz.de/10011966928
Saved in:
9
Testing cloud computing for customer satisfaction and loyalty
Guimaraes, Tor
;
Paranjape, Ketan
- In:
International journal of electronic customer …
8
(
2014
)
1/3
,
pp. 72-86
Persistent link: https://www.econbiz.de/10011471138
Saved in:
10
Special issue: innovative e-marketing products and management : customer behaviour and service
Tsekouropoulos, Georgios
(
ed.
)
-
2016
Persistent link: https://www.econbiz.de/10011687984
Saved in:
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