//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen"
~isPartOf:"Journal of travel and tourism marketing"
~subject:"Fluggesellschaft"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Kunde"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Fluggesellschaft
Customer satisfaction
212
Kundenzufriedenheit
212
Beziehungsmarketing
94
Relationship marketing
94
Consumer behaviour
91
Konsumentenverhalten
91
Dienstleistungsqualität
85
Service quality
85
Holiday behaviour
70
Urlaubsverhalten
70
Tourism
36
Tourismus
36
Hotel industry
35
Hotellerie
35
Tourism industry
33
Tourismuswirtschaft
33
satisfaction
33
Tourism marketing
31
Tourismusmarketing
31
Emotion
20
Measurement
20
Messung
20
Destination management
19
Destinationsmanagement
19
Brand image
18
Deutschland
18
Germany
18
Markenimage
18
China
16
Viral marketing
16
Virales Marketing
16
Airline
15
International tourism
15
Internationaler Tourismus
15
South Korea
13
Südkorea
13
loyalty
13
Tourism destination
12
Tourismusregion
12
more ...
less ...
Online availability
All
Undetermined
8
Type of publication
All
Article
15
Type of publication (narrower categories)
All
Article in journal
15
Aufsatz in Zeitschrift
15
Language
All
English
15
Author
All
Han, Heesup
6
Hyun, Sunghyup Sean
5
Kim, Insin
2
Kim, Wansoo
2
Nikbin, Davoud
2
Bartlett, Albert
1
Castellanos, Cassandra
1
Choi, H. S. Chris
1
Chua, Bee-Lia
1
Coulter, Keith S.
1
Iranmanesh, Mohammad
1
Ishak Ismail
1
Kim, Seontaik
1
Koo, Bonhak
1
Lee, Jin-soo
1
Lee, Kai-Sean
1
Lee, Sanghyeop
1
Lee, Won Seok
1
Lee, Woojin
1
Lho, Heejung Linda
1
López Bonilla, Luis Miguel
1
López-Bonilla, Jesús Manuel
1
Marimuthu, Malliga
1
Matikiti, Rosemary
1
Mattila, Anna S.
1
Messner, Wolfgang
1
Moon, Hyoungeun
1
Mpinganjira, Mercy
1
Noppadol Manosuthi
1
Roberts-Lombard, Mornay
1
Rohaizat Baharun
1
Shim, Changsup
1
Wang, Chen-ya
1
more ...
less ...
Published in...
All
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
Journal of travel and tourism marketing
Journal of air transport management
49
Journal of retailing and consumer services
8
Tourism management : research, policies, practice
7
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
6
Services marketing quarterly
6
International journal of business and economics
3
International journal of business policy and economics
3
International journal of contemporary hospitality management
3
Journal of business research : JBR
3
Journal of service research : JSR
3
The TQM journal : the international review of organizational improvement
3
The journal of services marketing
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Tourism review
3
Asia Pacific journal of marketing and logistics
2
Contemporary economics
2
International journal of hospitality management
2
International journal of production economics
2
International journal of productivity and quality management : IJPQM
2
International journal of quality and service sciences
2
Journal of Asian finance, economics and business : JAFEB
2
Journal of customer behaviour
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of revenue and pricing management
2
Journal of vacation marketing : an international journal
2
Managing service quality : MSQ ; an international journal
2
Marketing intelligence & planning
2
Service business : an international journal
2
The service industries journal
2
Transportation research / E : an international journal
2
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
1
Academic journal of economic studies
1
Advances in management accounting
1
Benchmarking : an international journal
1
Business and society review : a quarterly forum on the role of business in a free society
1
Business systems research : a system view accross technology & economics : the journal of Society for Advancing Innovation and Research in Economy
1
Challenges and opportunities for transportation services in the post-COVID-19 era
1
Cogent business & management
1
Decision : official journal of Indian Institute of Management Calcutta
1
more ...
less ...
Source
All
ECONIS (ZBW)
15
Showing
1
-
10
of
15
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Customer attributions of service failure and its impact on commitment in the airline industry : an emerging market perspective
Matikiti, Rosemary
;
Roberts-Lombard, Mornay
; …
- In:
Journal of travel and tourism marketing
36
(
2019
)
4
,
pp. 403-414
Persistent link: https://www.econbiz.de/10012179413
Saved in:
2
Causal-predictive model of customer lifetime/influence value : mediating roles of memorable experiences and customer engagement in hotels and airlines
Noppadol Manosuthi
;
Lee, Jin-soo
;
Han, Heesup
- In:
Journal of travel and tourism marketing
38
(
2021
)
5
,
pp. 461-477
Persistent link: https://www.econbiz.de/10012607328
Saved in:
3
Self-check-in kiosk quality and airline non-contact service maximization : how to win air traveler satisfaction and loyalty in the post-pandemic world?
Moon, Hyoungeun
;
Lho, Heejung Linda
;
Han, Heesup
- In:
Journal of travel and tourism marketing
38
(
2021
)
4
,
pp. 383-398
Persistent link: https://www.econbiz.de/10012549656
Saved in:
4
Effects of stability and controllability attribution on service recovery evaluation in the context of the airline industry
Nikbin, Davoud
;
Marimuthu, Malliga
;
Hyun, Sunghyup Sean
; …
- In:
Journal of travel and tourism marketing
31
(
2014
)
7/8
,
pp. 817-834
Persistent link: https://www.econbiz.de/10010469250
Saved in:
5
The impact of language proficiency on airline service satisfaction
Messner, Wolfgang
- In:
Journal of travel and tourism marketing
37
(
2020
)
2
,
pp. 169-184
Persistent link: https://www.econbiz.de/10012289314
Saved in:
6
Image congruity as a tool for traveler retention : a comparative analysis on South Korean full-service and low-cost airlines
Han, Heesup
;
Koo, Bonhak
;
Hyun, Sunghyup Sean
- In:
Journal of travel and tourism marketing
37
(
2020
)
3
,
pp. 347-360
Persistent link: https://www.econbiz.de/10012289336
Saved in:
7
Contribution of airline F&B to passenger loyalty enhancement in the full-service airline industry
Han, Heesup
;
Lee, Kai-Sean
;
Chua, Bee-Lia
;
Lee, Sanghyeop
- In:
Journal of travel and tourism marketing
37
(
2020
)
3
,
pp. 380-395
Persistent link: https://www.econbiz.de/10012289340
Saved in:
8
Product performance and its role in airline image generation and customer retention processes : gender difference
Han, Heesup
;
Shim, Changsup
;
Lee, Won Seok
;
Kim, Wansoo
- In:
Journal of travel and tourism marketing
36
(
2019
)
4
,
pp. 536-548
Persistent link: https://www.econbiz.de/10012179435
Saved in:
9
Self-service technology versus traditional service : examining cognitive factors In the purchase of the airline ticket
López-Bonilla, Jesús Manuel
;
López Bonilla, Luis Miguel
- In:
Journal of travel and tourism marketing
30
(
2013
)
5/6
,
pp. 497-508
Persistent link: https://www.econbiz.de/10010199555
Saved in:
10
First-class in-flight services and advertising effectiveness : antecedents of customer-centric innovativeness and brand loyalty in the United States (US) airline industry
Kim, Seontaik
;
Kim, Insin
;
Hyun, Sunghyup Sean
- In:
Journal of travel and tourism marketing
33
(
2016
)
1/3
,
pp. 118-140
Persistent link: https://www.econbiz.de/10011484678
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->