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~subject:"Dienstleistungsqualität"
~type_genre:"Fallstudie"
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Search: subject:"Kundenmanagement"
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Dienstleistungsqualität
Beziehungsmarketing
445
Relationship marketing
445
Deutschland
142
Germany
142
Theorie
64
Theory
64
Kundenmanagement
56
Marketingmanagement
42
Marketing management
39
Lieferantenmanagement
38
Supplier relationship management
38
Marketing
31
Social Web
31
Social web
31
Customer satisfaction
28
Kundenzufriedenheit
28
USA
28
United States
28
Innovationsmanagement
26
Innovation management
25
Unternehmen
24
Strategisches Management
23
Beziehungsmanagement
22
Kundenorientierung
22
Service quality
22
Prozessmanagement
21
Business process management
20
Consumer behaviour
20
Konsumentenverhalten
20
Strategic management
20
Erfolgsfaktor
19
Kundenwert
19
Qualitätsmanagement
19
Success factor
19
Brand management
18
Kundenbindung
18
Markenführung
18
Quality management
18
Automotive industry
17
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Type of publication
All
Article
16
Book / Working Paper
6
Type of publication (narrower categories)
All
Fallstudie
Article in journal
3,056
Aufsatz in Zeitschrift
3,056
Aufsatz im Buch
173
Book section
173
Hochschulschrift
96
Thesis
81
Graue Literatur
69
Non-commercial literature
69
Arbeitspapier
43
Working Paper
43
Collection of articles of several authors
30
Sammelwerk
30
Bibliografie enthalten
24
Bibliography included
24
Conference paper
23
Konferenzbeitrag
23
Case study
22
Aufsatzsammlung
18
Lehrbuch
7
Textbook
7
Guidebook
6
Ratgeber
6
Reprint
6
Konferenzschrift
5
Collection of articles written by one author
3
Sammlung
3
Bibliografie
2
Conference proceedings
2
Fallstudiensammlung
2
Forschungsbericht
2
Accompanied by computer file
1
Advisory report
1
Elektronischer Datenträger als Beilage
1
Festschrift
1
Gutachten
1
Handbook
1
Handbuch
1
Mehrbändiges Werk
1
Mikroform
1
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Language
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English
18
German
4
Author
All
Smith, Alan D.
2
Ahlert, Martin
1
Al-Hakmani, Ali
1
Altinay, Levent
1
Baron, Steve
1
Bremecker, Michael
1
Bruhn, Manfred
1
Bungay Stanier, Michael
1
Caruana, Albert
1
Chahal, Hardeep
1
Chen, Li-fei
1
Chuancharoen, Supakij
1
Crepaz, Marc-Philipp
1
Cudney, Elizabeth A.
1
Evers, Jan
1
Gummesson, Evert
1
Harris, Kim
1
Hilton, Toni
1
Hsieh, J. J. Po-An
1
Kanchana, Rapee
1
Krüger, Ulrich
1
Kumari, Neetu
1
Laine, Teemu
1
Lin, Binshan
1
Maguire, Stuart
1
Masoudi, Ali
1
Meffert, Heribert
1
Michelli, Joseph
1
Michelli, Joseph A.
1
Nitipavachon, Suvit
1
Ojiako, Udechukwu
1
Paranko, Jari
1
Paryani, Kioumars
1
Petter, Stacie
1
Phusavat, Kongkiti
1
Poudel, Surya
1
Rai, Arun
1
Raich, Margit
1
Rao, D. N.
1
Reifner, Udo
1
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Published in...
All
International journal of services and operations management
2
Management research review
2
Corporate brand and corporate reputation
1
Financial institutions and development
1
International journal of management & enterprise development : IJMED
1
Journal of travel and tourism marketing
1
Management information systems : mis quarterly
1
Managing service quality : MSQ ; an international journal
1
Meffert Marketing Edition
1
Profession : Wissenschaftsedition im Rainer Hampp Verlag
1
Quality management journal : QMJ
1
Schriften des Institut für Finanzdienstleistungen e.V.
1
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
1
Strategic change : SC ; briefings in entrepreneurial finance
1
The journal of brand management : an international journal
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
22
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1
Enhancing customer experience in the service industry : a global perspective
Altinay, Levent
(
ed.
);
Poudel, Surya
(
ed.
)
-
2016
Persistent link: https://www.econbiz.de/10011419571
Saved in:
2
A novel framework for customer-driven service strategies : a case study of a restaurant chain
Chen, Li-fei
- In:
Tourism management : research, policies, practice
41
(
2014
),
pp. 119-128
Persistent link: https://www.econbiz.de/10010239937
Saved in:
3
Encouraging CRM systems usage : a study among bank managers
Vella, Joseph
;
Caruana, Albert
- In:
Management research review
35
(
2012
)
2
,
pp. 121-133
Persistent link: https://www.econbiz.de/10009501072
Saved in:
4
Impact of user satisfaction with mandated CRM use on employee service quality
Hsieh, J. J. Po-An
;
Rai, Arun
;
Petter, Stacie
;
Zhang, Ting
- In:
Management information systems : mis quarterly
36
(
2012
)
4
,
pp. 1065-1080
Persistent link: https://www.econbiz.de/10009680791
Saved in:
5
Using a business game concept to enhance servitization : a longitudinal case study
Laine, Teemu
;
Paranko, Jari
;
Suomala, Petri
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
5
,
pp. 428-446
Persistent link: https://www.econbiz.de/10009681580
Saved in:
6
Evaluating customer relationship dynamics in healthcare sector through indoor patients' judgement
Chahal, Hardeep
;
Kumari, Neetu
- In:
Management research review
34
(
2011
)
6
,
pp. 626-648
Persistent link: https://www.econbiz.de/10009247602
Saved in:
7
QFD application in the hospitality industry : a hotel case study
Paryani, Kioumars
;
Masoudi, Ali
;
Cudney, Elizabeth A.
- In:
Quality management journal : QMJ
17
(
2010
)
1
,
pp. 7-28
Persistent link: https://www.econbiz.de/10003962108
Saved in:
8
Service quality programme developments and lean management aspects : a multi-case study
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
1
,
pp. 1-23
Persistent link: https://www.econbiz.de/10008647387
Saved in:
9
The strategic concerns of quality assurance : case study of large reputable firms in the service sector
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
3
,
pp. 275-299
Persistent link: https://www.econbiz.de/10008798971
Saved in:
10
Improving a quality system through a management process of Trane Thailand
Phusavat, Kongkiti
;
Chuancharoen, Supakij
; …
- In:
International journal of management & enterprise …
9
(
2010
)
4
,
pp. 348-363
Persistent link: https://www.econbiz.de/10008821747
Saved in:
1
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