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Search: subject:"Kundenservice"
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Subject
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Kundenservice
3,049
Customer service
3,034
Beziehungsmarketing
1,137
Relationship marketing
1,136
Dienstleistungsqualität
1,119
Service quality
1,119
Kundenzufriedenheit
984
Customer satisfaction
983
Consumer behaviour
757
Konsumentenverhalten
757
Deutschland
385
Germany
379
Beschwerdemanagement
347
Complaint management
346
Theorie
293
Theory
292
Dienstleistungssektor
268
Kundendienst
268
Service industry
261
USA
194
Emotion
190
Dienstleistung
188
United States
184
Electronic Commerce
148
Einzelhandel
143
Retail trade
139
Services
132
Online retailing
131
Online-Handel
131
Bundling strategy
130
Leistungsbündel
130
E-commerce
128
Arbeitsverhalten
121
Work behaviour
120
Salespeople
119
Verkaufspersonal
119
Qualitätsmanagement
112
Lieferantenmanagement
101
Quality management
101
Supplier relationship management
101
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All
Undetermined
917
Free
306
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Article
2,148
Book / Working Paper
1,125
Journal
11
Type of publication (narrower categories)
All
Article in journal
1,702
Aufsatz in Zeitschrift
1,702
Aufsatz im Buch
436
Book section
436
Hochschulschrift
252
Thesis
191
Graue Literatur
158
Non-commercial literature
158
Collection of articles of several authors
84
Sammelwerk
84
Working Paper
84
Arbeitspapier
83
Case study
73
Fallstudie
73
Aufsatzsammlung
52
Bibliografie enthalten
51
Bibliography included
51
Ratgeber
48
Guidebook
45
Konferenzschrift
29
Dissertation u.a. Prüfungsschriften
19
Lehrbuch
18
Textbook
17
Collection of articles written by one author
16
Sammlung
16
Conference proceedings
14
Handbook
11
Handbuch
11
Amtsdruckschrift
8
Government document
8
Conference paper
7
Konferenzbeitrag
7
Accompanied by computer file
4
Elektronischer Datenträger als Beilage
4
Forschungsbericht
4
Glossar enthalten
3
Glossary included
3
Reprint
3
Bibliographie
2
Company information
2
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Language
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English
2,339
German
881
Undetermined
69
French
7
Finnish
1
Spanish
1
Author
All
Stauss, Bernd
19
Thomas, Oliver
14
Pepels, Werner
11
Gustafsson, Anders
10
Mattila, Anna S.
10
Wirtz, Jochen
10
Edvardsson, Bo
9
Fellmann, Michael
9
Van Vaerenbergh, Yves
9
Hinterhuber, Hans H.
8
Kumar, Anuj
8
Nüttgens, Markus
8
Walsh, Gianfranco
8
Barnes, Donald C.
7
Bliemel, Friedhelm
7
Bowen, David E.
7
Cook, Sarah
7
Fassott, Georg
7
Gouthier, Matthias
7
Helmke, Stefan
7
McColl-Kennedy, Janet R.
7
Miao, Li
7
Netessine, Serguei
7
Schlicker, Michael
7
Sharma, Piyush
7
Shin, Hyunju
7
Sirianni, Nancy J.
7
Söderlund, Magnus
7
Zemke, Ron
7
Beatty, Sharon E.
6
Collier, Joel E.
6
Dangelmaier, Wilhelm
6
Dixon, Matthew
6
Ellinger, Alexander E.
6
Gelbrich, Katja
6
Gierl, Heribert
6
Gremler, Dwayne D.
6
Groth, Markus
6
Gruber, Thorsten
6
Haas, Alexander
6
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Institution
All
Springer Fachmedien Wiesbaden
7
Books on Demand GmbH <Norderstedt>
6
Gesellschaft Entwicklung, Konstruktion, Vertrieb
5
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Harvard Graduate School of Business Administration
3
Institut für Technik der Betriebsführung
3
Verlag Dr. Kovač
3
Europäische Kommission
2
Fördergesellschaft Marketing an der Universität Augsburg
2
IGI Global
2
Institut für Technik der Betriebsführung im Handwerk
2
Institute of Leadership and Management <London>
2
International Union of Producers and Distributors of Electrical Energy
2
Kundendienstverband Deutschland
2
National Bureau of Economic Research
2
National Consumer Council
2
Nomos Verlagsgesellschaft
2
RWTH Aachen
2
Shaker Verlag
2
Verband Deutscher Maschinen- und Anlagenbau / Abteilung Betriebswirtschaft
2
Vivento-Customer-Services <Bonn>
2
AMACOM
1
American Management Association
1
Autohaus Buch und Formular
1
Bergische Universität Wuppertal
1
Chartered Institute of Bankers <London>
1
Chartered Institute of Marketing
1
Conference Board
1
DaimlerChrysler AG / Global Service & Parts
1
Deutsch-Französische Unternehmertage <2, 1997, Straßburg>
1
Deutscher Universitäts-Verlag GmbH
1
Deutsches Institut für Normung
1
Deutschland / Bundesministerium für Verkehr, Bau- und Wohnungswesen
1
Dortmunder Energie- und Wasserversorgung GmbH
1
Droege & Comp. <Düsseldorf>
1
Duncker & Humblot
1
ESCP-EAP European School of Management
1
Eastman Kodak Company
1
Eberhard Karls Universität Tübingen
1
Erasmus Research Institute of Management
1
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Published in...
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The journal of services marketing
75
Journal of retailing and consumer services
74
International journal of hospitality management
70
Journal of business research : JBR
62
SpringerLink / Bücher
42
Journal of service research : JSR
36
The service industries journal
33
Journal of service management
30
Journal of service research
27
International journal of contemporary hospitality management
23
Psychology & marketing
20
Services marketing quarterly
20
International journal of services and operations management
19
Europäische Hochschulschriften / 5
18
Journal of service theory and practice
18
Springer eBook Collection / Business and Economics
18
Gabler Edition Wissenschaft
17
Journal of hospitality marketing & management
17
Journal of retailing
17
Managing service quality : MSQ ; an international journal
17
Journal of the Academy of Marketing Science
15
Journal of air transport management
14
Journal of service theory and practice : JSTP
14
Service business
14
Harvard-Business-Manager : das Wissen der Besten
13
Aftersales in der Automobilwirtschaft : Konzepte für Ihren Erfolg
12
Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
12
Industrial marketing management : the international journal for industrial and high-tech firms
12
International journal of production economics
12
International journal of quality and service sciences
12
Tourism management : research, policies, practice
12
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
11
Journal of marketing
11
The TQM journal : the international review of organizational improvement
11
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
11
European journal of marketing : EJM
10
Hybride Wertschöpfung : mobile Anwendungssysteme für effiziente Dienstleistungsprozesse im technischen Kundendienst
10
International journal of business and economics
10
International journal of consumer studies
10
Management science : journal of the Institute for Operations Research and the Management Sciences
10
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Source
All
ECONIS (ZBW)
3,105
USB Cologne (EcoSocSci)
177
EconStor
2
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91
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100
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91
How to infuse mobile technologies in frontline service encounters? : an experimental analysis of customer perceptions of service competence
Röding, Tobias
;
Wagner, Gerhard
;
Steinmann, Sascha
; …
- In:
The international review of retail, distribution and …
34
(
2024
)
2
,
pp. 183-200
Persistent link: https://www.econbiz.de/10014559011
Saved in:
92
Machine learning and sentiment analysis : analysing customer feedback
Kumar, T. Ananth
;
Zaafira, J.
;
Kanimozhi, P.
;
Rajmohan, R.
- In:
AI-driven marketing research and data analytics
,
(pp. 245-262)
.
2024
Persistent link: https://www.econbiz.de/10014559096
Saved in:
93
Quality of online customer service at a telecommunication company in Zimbabwe during the COVID-19 Pandemic
Mamwadi, Samuel
;
Bigirimana, Stanislas
- In:
AI-driven marketing research and data analytics
,
(pp. 281-308)
.
2024
Persistent link: https://www.econbiz.de/10014559102
Saved in:
94
The collective candidate experience : theory and business unit consequences
McFarland, Lynn A.
;
Ployhart, Robert E.
;
Shepherd, …
- In:
Journal of management
50
(
2024
)
4
,
pp. 1424-1452
Persistent link: https://www.econbiz.de/10014578493
Saved in:
95
Call it robot : anthropomorphic framing and failure of self-service technologies
Barone, Ada Maria
;
Stagno, Emanuela
;
Donato, Carmela
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 272-287
Persistent link: https://www.econbiz.de/10014515617
Saved in:
96
Alexa, may I adopt you? : the role of voice assistant empathy and user-perceived risk in customer service delivery
Coker, Kesha K.
;
Thakur, Ramendra
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 301-311
Persistent link: https://www.econbiz.de/10014515626
Saved in:
97
The other extreme of the circumplex of emotion : an investigation of consumer outrage
Bourdeau, Brian L.
;
Cronin, J. J.
;
Padgett, Daniel T.
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 312-325
Persistent link: https://www.econbiz.de/10014515634
Saved in:
98
Toward a framework for perceived yuanfen in the accommodation service encounter : a grounded theory study
Tang, Xiangjie
;
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 155-181
Persistent link: https://www.econbiz.de/10014483406
Saved in:
99
"Going the extra mile" : an integrative model of customer delight
Kim, Soyeon
;
Kim, Mi Ran
;
Choi, Laee
- In:
International journal of contemporary hospitality management
36
(
2024
)
4
,
pp. 1193-1212
Persistent link: https://www.econbiz.de/10014483819
Saved in:
100
Digitalization of customer service in small and medium-sized enterprises : drivers for the development and improvement
Costa, Ana Carolina Ferreira
;
Neto, Fernando Capelo
; …
- In:
International journal of entrepreneurial behavior & research
30
(
2024
)
2/3
,
pp. 305-341
Persistent link: https://www.econbiz.de/10014489097
Saved in:
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