Lo, Ada S.; Im, Holly Hyunjung; Chen, Yong; Qu, Hailin - In: International Journal of Contemporary Hospitality Management 29 (2017) 1, pp. 458-488
Purpose This study aims to investigate the impact of the loyalty program members’ satisfaction toward the hotel loyalty … a hotel loyalty program was obtained. Structural equation modeling with partial least squares method was used to …’s customer orientation, membership communication and hotel stay-related benefits are determinants of the loyalty program members …