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~isPartOf:"Journal of retailing and consumer services"
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Search: subject:"Quality"
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Subject
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Service quality
332
Dienstleistungsqualität
331
Consumer behaviour
285
Konsumentenverhalten
285
Customer satisfaction
216
Kundenzufriedenheit
216
Beziehungsmarketing
189
Relationship marketing
189
Einzelhandel
86
Retail trade
86
Customer service
58
Kundenservice
58
Online retailing
49
Online-Handel
49
Product quality
44
Produktqualität
44
Beschwerdemanagement
38
Complaint management
38
Satisfaction
35
Brand management
33
Markenführung
33
Brand image
31
E-commerce
31
Electronic Commerce
31
Markenimage
31
Viral marketing
28
Virales Marketing
28
Dienstleistungssektor
26
Emotion
26
Service industry
26
Confidence
25
Vertrauen
25
Customer loyalty
23
Ladengestaltung
23
Store design
23
Customer integration
22
Kundenintegration
22
Brand
19
Customer experience
19
Markenartikel
19
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344
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1
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414
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415
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415
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1
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1
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English
415
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Prentice, Catherine
12
Söderlund, Magnus
8
Park, Jungkun
6
Paul, Justin
5
Quach, Sara
5
Rokonuzzaman, Md
5
Gong, Taeshik
4
Harun, Ahasan
4
Hollebeek, Linda D.
4
Konuk, Faruk Anıl
4
Prybutok, Victor R.
4
El Hedhli, Kamel
3
Hyun, Hyowon
3
Iyer, Pramod
3
Japutra, Arnold
3
Jebarajakirthy, Charles
3
Karande, Kiran
3
Ladhari, Riadh
3
Molinillo, Sebastian
3
Mortimer, Gary
3
Oikarinen, Eeva-Liisa
3
Park, Eunil
3
Akram, Umair
2
Al Khateeb, Amr
2
Alnawas, Ibrahim
2
Antwi, Collins Opoku
2
Asante, Daniel
2
Asante, Eric Adom
2
Ashill, Nicholas J.
2
Babin, Barry J.
2
Bambauer-Sachse, Silke
2
Bilgihan, Anil
2
Boadi, Evans Asante
2
Boakye, Kwabena G.
2
Borges, Adilson
2
Brengman, Malaika
2
Cambra-Fierro, Jesús
2
Chen, Mu-Chen
2
Cheung, Fung Yi Millissa
2
Cioppi, Marco
2
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Published in...
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Journal of retailing and consumer services
International Journal of Quality & Reliability Management
897
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
692
Discussion paper series / IZA
628
NBER working paper series
575
International journal of productivity and quality management : IJPQM
543
International journal of production research
540
Working paper / National Bureau of Economic Research, Inc.
535
International journal of quality & reliability management
515
The TQM journal : the international review of organizational improvement
510
The TQM Magazine
507
NBER Working Paper
487
International journal of hospitality management
475
MPRA Paper
411
Journal of business research : JBR
396
IZA Discussion Papers
368
Social Indicators Research
354
International journal of production economics
348
Mathematica Policy Research Reports
337
The service industries journal
336
Total quality management & business excellence
333
Working paper
288
The TQM Journal
280
IZA Discussion Paper
262
CESifo working papers
250
Ecological economics : the transdisciplinary journal of the International Society for Ecological Economics
243
IMF Staff Country Reports
241
SpringerLink / Bücher
237
Quality management journal : QMJ
230
The journal of services marketing
230
Journal of Services Marketing
226
Auditing : a journal of practice & theory
207
PharmacoEconomics
206
Tourism management : research, policies, practice
206
European journal of operational research : EJOR
204
Cogent business & management
201
International journal of contemporary hospitality management
201
International Journal of Operations & Production Management
192
International journal of six sigma and competitive advantage : IJSSCA
192
CESifo Working Paper
190
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ECONIS (ZBW)
415
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1
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10
of
415
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date (oldest first)
1
Integrated banking channel service
quality
(IBCSQ) : role of IBCSQ for building consumers' relationship
quality
and brand equity
Sreejesh, S.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
Saved in:
2
A
quality
function deployment framework for service strategy planning
Kamvysi, Konstantina
;
Andronikidis, Andreas
;
Georgiou, …
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014303357
Saved in:
3
The harmonious role of channel integration and logistics service in omnichannel retailing : the case of IKEA
Prassida, Grandys Frieska
;
Hsu, Ping-Yu
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013366370
Saved in:
4
In pursuit of service encounter
quality
: will service-oriented high-performance work systems benefit high-contact service industries?
Asante, Daniel
;
Tang, Chunyong
;
Kwamega, Michael
; …
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013366345
Saved in:
5
Enhancing relationships in e-tail : role of relationship
quality
and duration
Dorai, Sriram
;
Balasubramanian, Nataraj
;
Sivakumaran, …
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012430723
Saved in:
6
Price and
quality
decisions in a vertically-differentiated supply chain with an "Online-to-Store" channel
Hou, Rui
;
Zhao, You
;
Zhu, Mengqiang
;
Lin, Xiaogang
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-21
Persistent link: https://www.econbiz.de/10012648849
Saved in:
7
Quality
of channel integration and customer loyalty in omnichannel retailing : the mediating role of customer engagement and relationship program receptiveness
Gao, Mengjia
;
Huang, Lin
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012665902
Saved in:
8
Platform
quality
factors influencing content providers' loyalty
Kim, Junic
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012502736
Saved in:
9
Robotic service
quality
: scale development and validation
Prentice, Catherine
;
Nguyen Tuyet-Mai
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012648963
Saved in:
10
The effects of service
quality
, perceived value and trust in home delivery service personnel on customer satisfaction : evidence from a developing country
Md Uzir Hossain Uzir
;
Al Halbusi, Hussam
;
Thurasamy Ramayah
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012665967
Saved in:
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