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~isPartOf:"Journal of marketing theory and practice"
~isPartOf:"European journal of operational research : EJOR"
~isPartOf:"Psychology & marketing"
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Consumer behaviour
45
Konsumentenverhalten
45
Salespeople
42
Verkaufspersonal
42
Sales promotion
37
Verkaufsförderung
37
Customer service
36
Kundenservice
36
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31
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Theorie
26
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24
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24
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21
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18
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Warehouse management
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Relationship marketing
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Dienstleistungsqualität
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Online-Handel
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Fildes, Robert
4
Rutherford, Brian N.
4
Baker, Thomas L.
3
Chen, Jing
3
Fu, Frank Q.
3
Ma, Shaohui
3
Yi, Youjae
3
Alhouti, Sarah
2
Beatty, Sharon E.
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Chang, Yaping
2
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2
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Hochstein, Bryan W.
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Houtum, Geert-Jan van
2
Huang, Tao
2
Johnson, Catherine M.
2
Li, Wei
2
Locander, David A.
2
Mallin, Michael L.
2
Martín Herrán, Guiomar
2
Mulki, Jay P.
2
Nakamoto, Kent
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Park, Jungkun
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Steiner, Winfried J.
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Ai, Xingzheng
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1
Amos, Clinton
1
Anderson, Chris K.
1
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Journal of marketing theory and practice
European journal of operational research : EJOR
Psychology & marketing
Journal of business research : JBR
272
SpringerLink / Bücher
245
Industrial marketing management : the international journal for industrial and high-tech firms
239
The journal of personal selling & sales management : JPSSM
226
Journal of retailing and consumer services
202
NBER working paper series
123
Working paper / National Bureau of Economic Research, Inc.
121
Journal of the Academy of Marketing Science
117
International VAT monitor : a global guide to sales taxation
112
Journal of marketing
110
National tax journal
108
The journal of business & industrial marketing
102
Journal of personal selling & sales management
98
NBER Working Paper
97
International journal of hospitality management
95
IMF Working Papers
94
International journal of production economics
93
Journal of retailing
92
Management science : journal of the Institute for Operations Research and the Management Sciences
87
CESifo working papers
86
The journal of services marketing
84
Springer eBook Collection
81
Europäische Hochschulschriften / 5
68
Journal of marketing research : JMR
68
The service industries journal
66
Working paper
65
European journal of marketing : EJM
56
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
55
Gabler Edition Wissenschaft
54
International tax and public finance
53
IMF working papers
52
MPRA Paper
49
Journal of service research : JSR
47
Führung von Vertriebsorganisationen : Strategie - Koordination - Umsetzung
46
UmsatzsteuerRundschau : UR : Zeitschrift für die gesamte Umsatzsteuerpraxis
46
Journal of business-to-business marketing
45
Springer eBook Collection / Business and Economics
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ECONIS (ZBW)
176
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1
The impact of service robots on customer satisfaction online ratings : the moderating effects of rapport and contextual review factors
Borghi, Matteo
;
Mariani, Marcello M.
;
Vega, Rodrigo P.
; …
- In:
Psychology & marketing
40
(
2023
)
11
,
pp. 2355-2369
Persistent link: https://www.econbiz.de/10014432406
Saved in:
2
When and why signaling frontline employee inexperience can prove to be an asset : effects on consumer forgiveness for service failure
Flacandji, Michaël
;
Cusin, Julien
;
Lunardo, Renaud
- In:
Psychology & marketing
40
(
2023
)
12
,
pp. 2728-2742
Persistent link: https://www.econbiz.de/10014432547
Saved in:
3
The customer is often wrong : investigating the influence of customer failures and apologies on frontline service employee well-being
Robertson, Nichola
;
Rotman, Jeffrey
;
MacQuilken, Lisa
; …
- In:
Psychology & marketing
40
(
2023
)
4
,
pp. 825-844
Persistent link: https://www.econbiz.de/10014290864
Saved in:
4
How can customers cope with cognitive demands of professional services? : the role of employee coping support
Garbas, Janina
;
Blaurock, Marah
;
Büttgen, Marion
; …
- In:
Psychology & marketing
40
(
2023
)
5
,
pp. 867-887
Persistent link: https://www.econbiz.de/10014290866
Saved in:
5
The effect of product touch information and sale proneness on consumers' responses to price discounts
Yazdanparast, Atefeh
;
Kukar-Kinney, Monika
- In:
Psychology & marketing
40
(
2023
)
1
,
pp. 146-168
Persistent link: https://www.econbiz.de/10013465217
Saved in:
6
Resale or agency sale? : equilibrium analysis on the role of live streaming selling
Hao, Caixia
;
Yang, Lei
- In:
European journal of operational research : EJOR
307
(
2023
)
3
,
pp. 1117-1134
Persistent link: https://www.econbiz.de/10014282945
Saved in:
7
The influence of frontline employee self-disclosure about products in a retail store on customer trust in the retailer in the context of service encounters
Park, Jihye
;
Yi, Youjae
- In:
Psychology & marketing
40
(
2023
)
7
,
pp. 1417-1430
Persistent link: https://www.econbiz.de/10014291940
Saved in:
8
Buffer bots : the role of virtual service agents in mitigating negative effects when service fails
Sands, Sean
;
Campbell, Colin L.
;
Plangger, Kirk
;
Pitt, …
- In:
Psychology & marketing
39
(
2022
)
11
,
pp. 2039-2054
Persistent link: https://www.econbiz.de/10013465140
Saved in:
9
Digital presence in service recovery : the interactive effect of customer salutations and employee photographs in email signatures
Walsh, Gianfranco
;
Shiu, Edward
;
Schaarschmidt, Mario
; …
- In:
Psychology & marketing
39
(
2022
)
12
,
pp. 2361-2383
Persistent link: https://www.econbiz.de/10013465198
Saved in:
10
Optimal promotional mix and pricing when faced with uncertain product value
Wang, Ruibing
;
Wang, Qiao
;
Chiang, Wei-yu Kevin
- In:
European journal of operational research : EJOR
313
(
2024
)
2
,
pp. 637-651
Persistent link: https://www.econbiz.de/10014456616
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