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~isPartOf:"Journal of marketing theory and practice"
~isPartOf:"Psychology & marketing"
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Consumer behaviour
39
Konsumentenverhalten
39
Salespeople
39
Verkaufspersonal
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Customer service
27
Kundenservice
27
USA
21
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21
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Personality psychology
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Rutherford, Brian N.
4
Baker, Thomas L.
3
Fu, Frank Q.
3
Yi, Youjae
3
Alhouti, Sarah
2
Beatty, Sharon E.
2
Chang, Yaping
2
Davis, Lenita
2
Friend, Scott B.
2
Hochstein, Bryan W.
2
Johnson, Catherine M.
2
Locander, David A.
2
Mallin, Michael L.
2
Mulki, Jay P.
2
Nakamoto, Kent
2
Park, Jungkun
2
Pullins, Ellen
2
Weinberg, Frankie J.
2
Yoon, Sukki
2
Zablah, Alex R.
2
Ahearne, Michael
1
Amos, Clinton
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1
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1
Barksdale, Hiram C.
1
Bashir, Nadia Y.
1
Basso, Kenny
1
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1
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Journal of marketing theory and practice
Psychology & marketing
Journal of business research : JBR
272
SpringerLink / Bücher
245
Industrial marketing management : the international journal for industrial and high-tech firms
238
The journal of personal selling & sales management : JPSSM
226
Journal of retailing and consumer services
202
NBER working paper series
123
Working paper / National Bureau of Economic Research, Inc.
121
Journal of the Academy of Marketing Science
117
International VAT monitor : a global guide to sales taxation
112
Journal of marketing
110
National tax journal
108
The journal of business & industrial marketing
102
Journal of personal selling & sales management
98
NBER Working Paper
97
International journal of hospitality management
95
IMF Working Papers
94
International journal of production economics
93
Journal of retailing
91
Management science : journal of the Institute for Operations Research and the Management Sciences
87
CESifo working papers
86
The journal of services marketing
84
Springer eBook Collection
81
European journal of operational research : EJOR
76
Europäische Hochschulschriften / 5
68
Journal of marketing research : JMR
68
The service industries journal
66
Working paper
65
European journal of marketing : EJM
56
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
55
Gabler Edition Wissenschaft
54
International tax and public finance
53
IMF working papers
52
MPRA Paper
49
Journal of service research : JSR
47
Führung von Vertriebsorganisationen : Strategie - Koordination - Umsetzung
46
UmsatzsteuerRundschau : UR : Zeitschrift für die gesamte Umsatzsteuerpraxis
46
Journal of business-to-business marketing
45
Springer eBook Collection / Business and Economics
45
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ECONIS (ZBW)
100
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The impact of service robots on customer satisfaction online ratings : the moderating effects of rapport and contextual review factors
Borghi, Matteo
;
Mariani, Marcello M.
;
Vega, Rodrigo P.
; …
- In:
Psychology & marketing
40
(
2023
)
11
,
pp. 2355-2369
Persistent link: https://www.econbiz.de/10014432406
Saved in:
2
When and why signaling frontline employee inexperience can prove to be an asset : effects on consumer forgiveness for service failure
Flacandji, Michaël
;
Cusin, Julien
;
Lunardo, Renaud
- In:
Psychology & marketing
40
(
2023
)
12
,
pp. 2728-2742
Persistent link: https://www.econbiz.de/10014432547
Saved in:
3
The customer is often wrong : investigating the influence of customer failures and apologies on frontline service employee well-being
Robertson, Nichola
;
Rotman, Jeffrey
;
MacQuilken, Lisa
; …
- In:
Psychology & marketing
40
(
2023
)
4
,
pp. 825-844
Persistent link: https://www.econbiz.de/10014290864
Saved in:
4
How can customers cope with cognitive demands of professional services? : the role of employee coping support
Garbas, Janina
;
Blaurock, Marah
;
Büttgen, Marion
; …
- In:
Psychology & marketing
40
(
2023
)
5
,
pp. 867-887
Persistent link: https://www.econbiz.de/10014290866
Saved in:
5
The effect of product touch information and sale proneness on consumers' responses to price discounts
Yazdanparast, Atefeh
;
Kukar-Kinney, Monika
- In:
Psychology & marketing
40
(
2023
)
1
,
pp. 146-168
Persistent link: https://www.econbiz.de/10013465217
Saved in:
6
The influence of frontline employee self-disclosure about products in a retail store on customer trust in the retailer in the context of service encounters
Park, Jihye
;
Yi, Youjae
- In:
Psychology & marketing
40
(
2023
)
7
,
pp. 1417-1430
Persistent link: https://www.econbiz.de/10014291940
Saved in:
7
Buffer bots : the role of virtual service agents in mitigating negative effects when service fails
Sands, Sean
;
Campbell, Colin L.
;
Plangger, Kirk
;
Pitt, …
- In:
Psychology & marketing
39
(
2022
)
11
,
pp. 2039-2054
Persistent link: https://www.econbiz.de/10013465140
Saved in:
8
Digital presence in service recovery : the interactive effect of customer salutations and employee photographs in email signatures
Walsh, Gianfranco
;
Shiu, Edward
;
Schaarschmidt, Mario
; …
- In:
Psychology & marketing
39
(
2022
)
12
,
pp. 2361-2383
Persistent link: https://www.econbiz.de/10013465198
Saved in:
9
Chatbot or human? : the impact of online customer service on consumers' purchase intentions
Chen, Shili
;
Li, Xiaolin
;
Liu, Kecheng
;
Wang, Xuesong
- In:
Psychology & marketing
40
(
2023
)
11
,
pp. 2186-2200
Persistent link: https://www.econbiz.de/10014432389
Saved in:
10
Walls have ears : word-of-mouth diffusions in targeted promotions decrease targeted customer retention
Chang, Yaping
;
Li, Xinlan
;
Wang, Xingyu
- In:
Psychology & marketing
40
(
2023
)
12
,
pp. 2711-2727
Persistent link: https://www.econbiz.de/10014432535
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