//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of service research : JSR"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Satisfaction"
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Customer satisfaction
88
Kundenzufriedenheit
88
Dienstleistungsqualität
53
Service quality
53
Beziehungsmarketing
45
Relationship marketing
45
Consumer behaviour
39
Konsumentenverhalten
39
Customer service
20
Kundenservice
20
Beschwerdemanagement
16
Complaint management
16
Dienstleistungssektor
16
Service industry
16
Arbeitszufriedenheit
11
Job satisfaction
11
Dienstleistungsmarketing
10
Services marketing
10
USA
10
United States
10
Dienstleistung
9
Services
9
service recovery
9
Emotion
8
customer satisfaction
8
service failure
7
Lieferantenmanagement
6
Supplier relationship management
6
satisfaction
6
Customer value
5
Kundenwert
5
Online retailing
5
Online-Handel
5
Salespeople
5
Verkaufspersonal
5
Arbeitskräfte
4
Arbeitsverhalten
4
Confidence
4
E-commerce
4
Einzelhandel
4
more ...
less ...
Online availability
All
Undetermined
21
Type of publication
All
Article
96
Type of publication (narrower categories)
All
Article in journal
96
Aufsatz in Zeitschrift
96
Case study
1
Fallstudie
1
Language
All
English
96
Author
All
McColl-Kennedy, Janet R.
4
Mittal, Vikas
4
Aksoy, Lerzan
3
Auh, Seigyoung
3
Beatty, Sharon E.
3
Keiningham, Timothy
3
Larivière, Bart
3
Berry, Leonard L.
2
Collier, Joel E.
2
Danaher, Peter J.
2
Dong, Beibei
2
Eisingerich, Andreas B
2
Evans, Kenneth R.
2
Flynn, Andrea Godfrey
2
Gelbrich, Katja
2
Gong, Taeshik
2
Groening, Christopher
2
Gruen, Thomas W.
2
Guo, Lin
2
Haws, Kelly L.
2
Kwortnik, Robert J.
2
Orsingher, Chiara
2
Parasuraman, A.
2
Patterson, Paul G.
2
Schneider, Benjamin
2
Seiders, Kathleen
2
Sharma, Piyush
2
Sivakumar, K.
2
Sweeney, Jillian C.
2
Tang, Chuanyi
2
Van Vaerenbergh, Yves
2
Vermeir, Iris
2
Wieseke, Jan
2
Zou, Shaoming
2
Al-Amin, Mona
1
Alavi, Sascha
1
Albrecht, Arne Keno
1
Anderson, Shannon
1
Andreassen, Tor W.
1
Arnold, Todd J.
1
more ...
less ...
Published in...
All
Journal of service research : JSR
Discussion paper series / IZA
584
International journal of hospitality management
559
IZA Discussion Papers
507
Journal of business research : JBR
461
Journal of retailing and consumer services
459
Social Indicators Research
387
IZA Discussion Paper
313
Journal of vocational behavior
295
The service industries journal
233
SOEP papers on multidisciplinary panel data research / German Socio-Economic Panel Study (SOEP), DIW Berlin
231
Tourism management : research, policies, practice
229
SOEPpapers on Multidisciplinary Panel Data Research
228
International journal of contemporary hospitality management
227
The international journal of human resource management
226
Journal of Services Marketing
225
The journal of services marketing
217
Cogent business & management
196
Journal of hospitality marketing & management
193
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
192
Journal of travel and tourism marketing
190
MPRA Paper
184
Journal of Happiness Studies
173
Journal of business ethics : JOBE
153
NBER working paper series
153
Working paper / National Bureau of Economic Research, Inc.
150
International Journal of Contemporary Hospitality Management
143
International Journal of Bank Marketing
136
International journal of human resource management
135
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
135
European Journal of Marketing
131
Tourism management perspectives : TMP
129
Journal of Managerial Psychology
127
Journal of managerial psychology
123
Journal of economic behavior & organization : JEBO
122
NBER Working Paper
122
SpringerLink / Bücher
120
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
119
International journal of happiness and development
115
Journal of business and psychology
113
Journal of career development
112
more ...
less ...
Source
All
ECONIS (ZBW)
96
Showing
1
-
10
of
96
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
2
Tell us again, how satisfied are you? : the influence of recurring posttransaction surveys on purchase behavior
Flynn, Andrea Godfrey
;
Salisbury, Linda Court
;
Seiders, …
- In:
Journal of service research : JSR
20
(
2017
)
3
,
pp. 292-305
Persistent link: https://www.econbiz.de/10011736766
Saved in:
3
Customer effort in value cocreation activities : improving quality of life and behavioral intentions of health care customers
Sweeney, Jillian C.
;
Danaher, Tracey S.
; …
- In:
Journal of service research : JSR
18
(
2015
)
3
,
pp. 318-335
Persistent link: https://www.econbiz.de/10011336505
Saved in:
4
Helping employees deal with dysfunctional customers : the underlying employee perceived justice mechanism
Gong, Taeshik
;
Yi, Youjae
;
Choi, Jin Nam
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 102-116
Persistent link: https://www.econbiz.de/10010356871
Saved in:
5
When sharing consumption emotions with strangers is more satisfying than sharing them with friends
López-López, Inés
;
Ruiz de Maya, Salvador
;
Warlop, Luk
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 475-488
Persistent link: https://www.econbiz.de/10010432155
Saved in:
6
Deck the halls with boughs of holly to soften evaluations of service failure
Newton, Joshua D.
;
Wong, Jimmy
;
Casidy, Riza
- In:
Journal of service research : JSR
21
(
2018
)
4
,
pp. 389-404
Persistent link: https://www.econbiz.de/10011951796
Saved in:
7
How customer
satisfaction
affects employee
satisfaction
and retention in a professional services context
Frey, Regina Viola
;
Bayón, Tomás
;
Totzek, Dirk
- In:
Journal of service research : JSR
16
(
2013
)
4
,
pp. 503-517
Persistent link: https://www.econbiz.de/10010203516
Saved in:
8
How employer and employee
satisfaction
affect customer
satisfaction
: an application to franchise services
Evanschitzky, Heiner
;
Groening, Christopher
;
Mittal, Vikas
- In:
Journal of service research : JSR
14
(
2011
)
2
,
pp. 136-148
Persistent link: https://www.econbiz.de/10009266749
Saved in:
9
Understanding the drivers of job
satisfaction
of frontline service employees : learning from "lost employees"
Kumar, Piyush
;
Dass, Mayukh
;
Topaloglu, Omer
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 367-380
Persistent link: https://www.econbiz.de/10010432174
Saved in:
10
Channels in the mirror : an alignable model for assessing customer
satisfaction
in concurrent channel systems
Hammerschmidt, Maik
;
Falk, Tomas
;
Weijters, Bert
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 88-101
Persistent link: https://www.econbiz.de/10011433181
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->