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~isPartOf:"Industrial marketing management : the international journal for industrial and high-tech firms"
~subject:"Beziehungsmarketing"
~subject:"E-commerce"
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Beziehungsmarketing
E-commerce
Lieferantenmanagement
103
Supplier relationship management
103
Bundling strategy
100
Leistungsbündel
100
Relationship marketing
69
B-to-B-Marketing
68
Business-to-business marketing
68
Business services
56
Dienstleistungsqualität
56
Service quality
56
Unternehmensdienstleistung
55
Dienstleistungssektor
51
Service industry
51
Betriebliche Wertschöpfung
44
Value creation
44
Servitization
41
Business network
34
Unternehmensnetzwerk
34
Business model
31
Geschäftsmodell
31
Innovation
31
Service-Dominant Logic
30
Service-dominant logic
30
Customer satisfaction
27
Kundenzufriedenheit
27
Industrie
26
Manufacturing industries
26
Customer integration
25
Kundenintegration
25
USA
24
United States
24
Services
23
Customer value
22
Kundenwert
22
Consumer behaviour
20
Dienstleistung
20
Konsumentenverhalten
20
Electronic Commerce
19
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Article
81
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81
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81
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1
Conference paper
1
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1
Konferenzbeitrag
1
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English
81
Author
All
Prior, Daniel D.
3
Cadeaux, Jack
2
Casidy, Riza
2
Eggert, Andreas
2
Frow, Pennie
2
Haas, Alexander
2
Makkonen, Hannu
2
Payne, Adrian
2
Rajala, Risto
2
Sharma, Arun
2
Song, Hua
2
Truong, Yann
2
Ulaga, Wolfgang
2
Vize, Róisín
2
Wei, Ruiqi
2
Yu, Kangkang
2
Aarikka-Stenroos, Leena
1
Akter, Shahriar
1
Allwood, Jens
1
Ambroise, Laure
1
Arslanagic-Kalajdzic, Maja
1
Ayala, Néstor Fabián
1
Bala, Pradip Kumar
1
Balaji, M. S.
1
Ballantyne, David
1
Baron, Steve
1
Baumann, Jasmin
1
Beeler, Lisa L.
1
Beevor, Derek
1
Behera, Rajat Kumar
1
Bengtsson, Maria
1
Benitez, Guilherme Brittes
1
Bhatia, Sandhya
1
Biedenbach, Galina
1
Biggemann, Sergio
1
Billore, Aditya
1
Boldosova, Valeriia
1
Borgström, Benedikte
1
Boßow-Thies, Silvia
1
Brege, Staffan
1
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Published in...
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Industrial marketing management : the international journal for industrial and high-tech firms
Journal of retailing and consumer services
233
Journal of business research : JBR
153
The journal of services marketing
153
International journal of hospitality management
138
The service industries journal
116
Journal of service research : JSR
79
Journal of service management
71
SpringerLink / Bücher
66
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
65
Services marketing quarterly
63
Journal of hospitality marketing & management
62
Service business
59
Journal of travel and tourism marketing
54
International journal of contemporary hospitality management
52
Journal of strategic marketing
44
International journal of production economics
39
Tourism management : research, policies, practice
39
Journal of the Academy of Marketing Science
38
The international journal of bank marketing : IJBM
38
Cogent business & management
37
The journal of business & industrial marketing
37
International journal of electronic customer relationship management : IJECRM
36
Journal of service research
36
Managing service quality : MSQ ; an international journal
35
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
34
The TQM journal : the international review of organizational improvement
34
Journal of financial services marketing : JFSM
33
International journal of quality and service sciences
31
International journal of business information systems : IJBIS
30
International journal of services and operations management
30
Psychology & marketing
30
International journal of services, economics and management
29
Journal of retailing
28
Asia Pacific journal of marketing and logistics
27
International journal of production research
27
Journal of marketing
27
European journal of marketing : EJM
26
International journal of electronic marketing and retailing : IJEMR
26
Gabler Edition Wissenschaft
25
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ECONIS (ZBW)
81
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1
Knowledge intensive business
service
(KIBS) firms' use of visualization for customer participation and knowledge sharing during the
service
process
Clarke, Ann Højbjerg
;
Mortensen, Bo
;
Freytag, Per V.
- In:
Industrial marketing management : the international …
109
(
2023
),
pp. 32-43
Persistent link: https://www.econbiz.de/10014282225
Saved in:
2
Buffering B2B
service
failure : the role of customer engagement
Sands, Sean
;
Campbell, Colin L.
;
Ferraro, Carla
; …
- In:
Industrial marketing management : the international …
103
(
2022
),
pp. 47-60
Persistent link: https://www.econbiz.de/10013255667
Saved in:
3
The impact of customer characteristics on exploitation and exploration capabilities : an empirical study of outsourcing
service
companies
Kanani-Moghadam, Venus
;
Zarghami, Seyed Ashkan
- In:
Industrial marketing management : the international …
104
(
2022
),
pp. 340-351
Persistent link: https://www.econbiz.de/10013326861
Saved in:
4
A contextual account of digital servitization through autonomous solutions : aligning a digital servitization process and a maritime
service
ecosystem transformation to autonomous...
Makkonen, Hannu
;
Nordberg-Davies, Sini
;
Saarni, Jouni
; …
- In:
Industrial marketing management : the international …
102
(
2022
),
pp. 546-563
Persistent link: https://www.econbiz.de/10013259138
Saved in:
5
Service
customization in turbulent environments :
service
business models and knowledge integration to create capability-based switching costs
Frank, Alejandro Germán
;
Mendes, Glauco H. de Souza
; …
- In:
Industrial marketing management : the international …
100
(
2022
),
pp. 1-18
Persistent link: https://www.econbiz.de/10013206396
Saved in:
6
Uncertainty driving the dynamic development of inter-organisational relationships in engineering services over time
Kreye, Melanie E.
- In:
Industrial marketing management : the international …
101
(
2022
),
pp. 33-44
Persistent link: https://www.econbiz.de/10013197741
Saved in:
7
Unethical use of information access and analytics in B2B
service
organisations : the dark side of behavioural loyalty
Behera, Rajat Kumar
;
Bala, Pradip Kumar
- In:
Industrial marketing management : the international …
109
(
2023
),
pp. 14-31
Persistent link: https://www.econbiz.de/10014282238
Saved in:
8
Drivers and outcomes of relationship quality with professional
service
firms : an SME owner-manager perspective
Casidy, Riza
;
Nyadzayo, Munyaradzi
- In:
Industrial marketing management : the international …
78
(
2019
),
pp. 27-42
Persistent link: https://www.econbiz.de/10012026090
Saved in:
9
Effect of
service
-related resources on employee and customer outcomes in trade shows
Jha, Subhash
;
Balaji, M. S.
;
Ranjan, Kumar Rakesh
; …
- In:
Industrial marketing management : the international …
76
(
2019
),
pp. 48-59
Persistent link: https://www.econbiz.de/10011990721
Saved in:
10
Can customer loyalty to a salesperson be harmful? : examining customer perceptions of salesperson emotional labor strategies post ethical transgressions
Chaker, Nawar N.
;
Beeler, Lisa L.
;
Delpechitre, Duleep
- In:
Industrial marketing management : the international …
96
(
2021
),
pp. 238-253
Persistent link: https://www.econbiz.de/10013194581
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