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~subject:"Relationship marketing"
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Relationship marketing
Service management
1,748
Dienstleistungsmanagement
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333
Service quality
287
Customer service management
283
Dienstleistungsqualität
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Bruhn, Manfred
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9
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4
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4
Chase, Richard B.
4
Maas, Peter
4
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4
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3
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3
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3
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Altinay, Levent
2
Amorim, Marlene
2
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2
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2
Cheung, Fung Yi Millissa
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Dasu, Sriram
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2
Koschate, Nicole
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2
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International Conference on Services Management <North Cyprus)>
1
Springer Fachmedien Wiesbaden
1
UBS AG
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Universität St. Gallen
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Verlag für Verwaltungswissenschaft ein Imprint von Clemens Lorei
1
Workshop für Dienstleistungsmarketing <13, 2008, Ingolstadt>
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SpringerLink / Bücher
7
Journal of service management
6
Faculty & research / Insead : working paper series
5
Forum Dienstleistungsmanagement
5
Journal of business research : JBR
5
Journal of service research : JSR
5
The journal of services marketing
5
Tourism management : research, policies, practice
5
Services marketing quarterly
4
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
3
International journal of hospitality management
3
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
3
Journal of retailing and consumer services
3
Management decision : MD
3
Managing service quality : MSQ ; an international journal
3
Service Value als Werttreiber : Konzepte, Messung und Steuerung
3
The TQM journal : the international review of organizational improvement
3
Wissenschaft & Praxis
3
Basler Schriften zum Marketing
2
Beiträge zur empirischen Marketing- und Vertriebsforschung
2
Die Betriebswirtschaft : DBW
2
Gabler Edition Wissenschaft
2
Gabler Edition Wissenschaft / Betriebswirtschaftliche Studien in forschungsintensiven Industrien
2
Interaktionen im Dienstleistungsbereich
2
International Journal of Bank Marketing
2
International journal of contemporary hospitality management
2
International journal of quality and service sciences
2
International journal of services and operations management
2
International journal of services technology and management
2
Journal of hospitality marketing & management
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Managing consumer services : factory or theater?
2
Marketing intelligence & planning
2
Neue betriebswirtschaftliche Forschung : Nbf
2
Research on emotion in organizations
2
Schriftenreihe innovatives Dienstleistungsmanagement
2
Service business
2
Service design and delivery
2
TCW
2
The journal of business & industrial marketing
2
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ECONIS (ZBW)
240
Other ZBW resources
9
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249
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1
How strategic design abilities address unmet value in service engagement strategies
Bouman, Nijs
;
Simonse, Lianne
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 22-34
Persistent link: https://www.econbiz.de/10014473566
Saved in:
2
The future of research on customer-to-customer interaction (CCI)
Nicholls, Richard
- In:
A Research Agenda for Service Marketing
,
(pp. 183-221)
.
2024
Persistent link: https://www.econbiz.de/10014517969
Saved in:
3
Dualities of digital services : everyday digital services as positive and negative contributors to customer well-being
Kemppainen, Tiina
;
Paananen, Tiina Elina
- In:
Journal of service theory and practice
34
(
2024
)
3
,
pp. 464-490
Persistent link: https://www.econbiz.de/10015055422
Saved in:
4
"Enjoy!" the effects of service blessings on the customer
Schindler, Robert M.
;
Sen, Sandipan S.
;
Wiles, Judy A.
- In:
Services marketing quarterly
43
(
2022
)
1
,
pp. 110-128
Persistent link: https://www.econbiz.de/10012801859
Saved in:
5
The interplay between physical and social servicescape : investigating negative CCI
Furrer, Olivier
;
Landry, Mikèle
;
Baillod, Chloé
; …
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 732-745
Persistent link: https://www.econbiz.de/10014314405
Saved in:
6
The evolution of B2B strategies in the rise of value co-creation and
service
management
Chowdhury, Naushaba
;
Balaraman, Pravin
;
Liu, Jonathan
- In:
Journal of strategy and management
16
(
2023
)
4
,
pp. 708-732
Persistent link: https://www.econbiz.de/10014433014
Saved in:
7
Service
management
- focus on customer experience
Danivska, Vitalija
;
Klungseth, Nora Johanne
- In:
A handbook of management theories and models for office …
,
(pp. 205-219)
.
2022
Persistent link: https://www.econbiz.de/10012888057
Saved in:
8
Optimizing customer involvement : how close should you be to your customers?
Sampson, Scott
;
Chase, Richard B.
- In:
California management review
65
(
2022
)
1
,
pp. 119-146
Persistent link: https://www.econbiz.de/10014240176
Saved in:
9
Dysfunctional customer behavior and commitment to service quality
Lee, Kangcheol
;
Gong, Taeshik
- In:
Marketing intelligence & planning
40
(
2022
)
8
,
pp. 1024-1037
Persistent link: https://www.econbiz.de/10013393638
Saved in:
10
The TRISEC framework for optimizing conversational agent design across search, experience and credence service contexts
Blazevic, Vera
;
Sidaoui, Karim
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 733-746
Persistent link: https://www.econbiz.de/10013325755
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