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~subject:"Customer satisfaction"
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Search: subject:"Switching costs"
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Customer satisfaction
Switching behaviour
260
Wechselverhalten
260
Consumer behaviour
131
Konsumentenverhalten
131
Switching costs
105
Theorie
90
Theory
90
Beziehungsmarketing
71
Relationship marketing
71
switching costs
63
Competition
46
Wettbewerb
42
Dienstleistungsqualität
38
Service quality
38
Kundenzufriedenheit
36
Switching cost
24
Network economics
22
Netzwerkökonomik
22
Price discrimination
22
Mobile communications
19
Mobilkommunikation
19
Preisdifferenzierung
19
Bank
17
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17
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17
Preismanagement
16
Pricing strategy
16
switching cost
14
Duopoly
13
Lieferantenmanagement
13
Supplier relationship management
13
Switching Costs
13
Duopol
12
Market entry
12
Markteintritt
12
Estimation
11
Schätzung
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Telecommunications
11
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36
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Bang, Nguyen
2
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2
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2
Samudro, Andreas
2
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2
Aali, Abdulrahman Yousef al-
1
Al-Karaghouli, Wafi
1
Arun Kumar Tarofder
1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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International journal of business information systems : IJBIS
2
Inventi impact: retailing & consumer services
2
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
2
Journal of service management
2
Asia Pacific journal of marketing and logistics
1
Business and Economic Research : BER
1
Corporate reputation review
1
Electronic markets : the international journal on networked business
1
EuroMed journal of business
1
European management journal
1
Global business review
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Information systems management
1
International journal of bank marketing
1
International journal of business excellence : IJBEX
1
International journal of quality and service sciences
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
Journal of customer behaviour
1
Journal of global marketing
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of organizational computing and electronic commerce
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of retailing and consumer services
1
Journal of service research : JSR
1
Journal of service theory and practice : JSTP
1
Management research review
1
Management science : journal of the Institute for Operations Research and the Management Sciences
1
Psychology & marketing
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Service business
1
Services marketing quarterly
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South Asian journal of business studies
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ECONIS (ZBW)
36
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1
Study of e-services quality and customer loyalty : a moderated mediation model of perceived switching cost and e-satisfaction
Deepika
;
Singh, Shashank Vikram Pratap
;
Sumanjeet Singh
; …
- In:
International journal of business information systems : …
43
(
2023
)
4
,
pp. 528-541
Persistent link: https://www.econbiz.de/10014336896
Saved in:
2
Punitive
switching
costs
and behavioral responses in the context of contractual services
Chuang, Yi-Fei
;
Dinh, Cong-Minh
;
Lu, Wei-Min
- In:
Management research review
46
(
2023
)
11
,
pp. 1559-1584
Persistent link: https://www.econbiz.de/10014430793
Saved in:
3
Bank's service failures and bank customers' switching behavior : does bank reputation matter?
Zhao, Cong
;
Noman, Abu Hanifa Md.
;
Hassan, M. Kabir
- In:
International journal of bank marketing
41
(
2023
)
3
,
pp. 550-571
Persistent link: https://www.econbiz.de/10014267105
Saved in:
4
A serial mediation model for investigating the impact of e-CRM services on customer loyalty in the Indian healthcare industry
Singh, Pratyancha
;
Kumar, Vinod
;
Kataria, Sonia
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
1
,
pp. 62-86
Persistent link: https://www.econbiz.de/10013549034
Saved in:
5
The role of switching cost in the e-service recovery framework among banking customers
Jose, Ajay
;
Mathew, Sonia
;
Rejikumar G.
;
Chacko, Dony Peter
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 86-109
Persistent link: https://www.econbiz.de/10012884465
Saved in:
6
Assessing antecedents of loyalty in the industrial relationship model : an examination of base model constituents and moderators
Samudro, Andreas
;
Susanti, Vonny
- In:
Journal of relationship marketing : innovations and …
21
(
2022
)
4
,
pp. 255-284
Persistent link: https://www.econbiz.de/10013463242
Saved in:
7
Do perceptions of
switching
costs
vary across customers' household purchase decision roles?
Tesfom, Goitom
- In:
Journal of global scholars of marketing science : …
32
(
2022
)
4
,
pp. 511-529
Persistent link: https://www.econbiz.de/10013415455
Saved in:
8
Assessing the role of corporate reputation on brand satisfaction : a study of chemical industry
Susanti, Vonny
;
Samudro, Andreas
- In:
Corporate reputation review
25
(
2022
)
2
,
pp. 122-138
Persistent link: https://www.econbiz.de/10013279493
Saved in:
9
Service capacity and price promotion wars
Bae, Junhyun
;
Chen, Li
;
Yao, Shiqing
- In:
Management science : journal of the Institute for …
68
(
2022
)
12
,
pp. 8757-8772
Persistent link: https://www.econbiz.de/10014284790
Saved in:
10
Quality-satisfaction-loyalty linkage and
switching
costs
: findings in the context of online life insurance
Viswanathan, Preethi
;
Gupta, Garima
- In:
International journal of business excellence : IJBEX
21
(
2020
)
1
,
pp. 1-16
Persistent link: https://www.econbiz.de/10012225240
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