Plewa, Carolin; Sweeney, Jillian C.; Michayluk, David - In: Journal of Service Theory and Practice 25 (2015) 5, pp. 568-591
and cost dimensions in a complex service setting. Perceived value is argued as equivalent to value-in-use; that is value … perceptions, or value-in-use, in a complex service context. In particular, the authors identify the benefit and cost dimensions …